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5/5
2005-07-25
"Very satisfied! Price was great and ordering was simple. Shipped within a reasonable amount of time. about 2 days."
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5/5
2005-07-25
"Excellent Service and great prices, I will definitly
make all my future computer parts purchases with Monarch Computers."
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Is easy to do business with
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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4/5
2005-07-25
"built me a custom gaming pc. everything was as advertised. no problems. would highly recommend"
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
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Making decisions on their own
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5/5
2005-07-25
"I originally ordered a retail processor that was out of stock, ETA three days. That time comes and goes, but the ETA jumped to a MUCH later date. I sent an e-mail to Monarch regarding the ETA jump. They responded promptly, informing me that they did not recieve their shipment but they did have an excess of the OEM version of what I ordered. Only difference is that I would have to purchase a heatsink and warranty (from Monarch instead of AMD, still 3 years) in addition to the processor to reach the retail equivalent, but it was still signifigantly less expensive.
Long story short, I had my order changed, my credit card bill was adjusted accordingly, and it arrived about 4 business days later. Once I opened the packaging the item was in good condition, albeit with a little grime on the top (easily cleaned with isopropyl alcohol).
Overall, my experience with monarch was great. I wouldn't call them the fastest retailer I've used, but the prices and excellent customer service make it one that I will use again."
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5/5
2005-07-25
"Best price using comparisum shopping sites. Fast shipping and product arrived like it was packed with care..
Website is easy to navigate and loaded with deals..
Thanks for a great experience MonArch.com!!
Jeff"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-07-24
"I bought a WD SATA 320GB hard drive from the company. Got a great price and received it promptly, very happy with the service."
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2/5
2005-07-24
"I ordered an Athlon 64 X2 cpu and motherboard combo (with freebies) on 7/8/05 after phoning to ensure the items were in stock, as was indicated on their website. My credit card was charged on the same day. Eleven days later, and after two enquires, the items were shipped. I was told the delay was because "the supply has had a hard time keeping up with the demand". When I received my order, the freebies were missing. I contacted Monarch who apologised for the omission and stated that they would be sent out. They then sent me an expired coupon and subsequently failed to correct the problem.
My shopping experience with Monarch was overall not a very positive one. There are definite improvements this company could make, and reading thru some of the reports on ResellerRatings I see that other customers share my concerns. For instance, when an order is delayed they need to inform the customer that this is so. They should also not charge people for items until those items can be shipped. (I actually ended up paying a credit card bill that included charges for items I may not have ever received). And as a final remark, I find their website relatively difficult to use. With only rudamentry searching and sorting facilities, it can be a lot of work to find what I am looking for.
Will I shop with Monarch again? No."
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5/5
2005-07-24
"Amazing products and amazing service. I would recommend monarch to my closest friends. In fact I have."
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5/5
2005-07-24
"This was the first time I bought from Monarch Computer Systems (on a friend's recommendation). I am impressed with my experience with Monarch and have only minor feedback.
These folks did a great job bundling the internal wires of the barebones PC I ordered. But I suggest that a barebones system not receive such complete wire dressing - all of the power plugs for components yet to be added were wire-tied. But still, a great wire dressing job. The system worked properly and they actually wired up the variable speed case fans correctly!
Monarch provides no part details on its website, basically just images and price. They should provide more product detail to help potential customers make component selections and not go off their site and get sidetracked with another reseller. One notes immediately that Monarch's website is about selling PCs, not an advertising bonanza to sell everything under the sun.
Monarch needs to refine its web related processes. The text of list items on a saved quote get clipped. A second quote seems to overwrite the first. The system kept emailing me about the quote even though I called in and placed the order. 7 days is too short for the quote to be save and then auto deleted. Monarch needs more detail in the on-line status - I saw "Mainboard and CPU being built..." for 5 days - made me wonder if anyone was home.
Monarch's prices were always better than Tiger Direct and the few other resellers I investigated. Their build fee for a barebones was very good - almost too good. The system was shipped per the exact detail of the order down to the tinyist detail. And, they sent me EVERY spare part not used in the buid plus the promo gifts from Enermax. Nice!
Monarch upgraded the shipment from FedEx ground to FedEx SuperSaver (I didn't pay extra nor was the build delayed) and it arrived in just two days once shipped! And the packing, my goodness my town's refuse center is going to love me - double boxed and lots of foam. These folks respected my property enough to ship it well. The shipping fee was fair and obvioulsy not gouging me for extra profit.
The sales rep (David H.) was great! Courteous and knowledgable. Not a prema-donna or hard seller. Showed respect for my component selections and pointed out an important CPU warranty issue I had overlooked. When I called in for a status David took good care of me. Great job David!
The folks at Monarch are obviously serious about their business. They will get all of my future PC purchases despite the few rough edges they should take care of. But the price was the best around, the order was perfect and I was treated with respect. I'll be back."
Detailed Ratings
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
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Web site being easy to use
5/5
2005-07-23
"This has got to be one of the very best stores on the Internet. The price was very good and the shipping was free via Fed Express and very fast. I received my item in two days. I will buy all of my electronic needs from Monarch Computers!"
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
5/5
2005-07-23
"Purchase was inexpensive and came to my apartment quickly"
Detailed Ratings
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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-07-23
"Best price. Shipped quickly.I would buy from this seller again with confidence."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Overall web site
Web site being easy to use
Speed of web site
5/5
2005-07-22
"fast shipping, good communication, excelent packaging"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2005-07-21
"Website easy to negotiate - Kept me well informed via email regarding the purchase - Seagate hard drive was a very good price - Even though I selected the free shipping, delivery was very prompt - drive was packed very well.
My first purchase from Monarch
Would definitely order from Monarch again. LyleH"
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Is easy to do business with
Is committed to quality products and services
5/5
2005-07-21
"Order placed from link on Pricewatch late Monday and item was delivered Wednesday. I was expecting it to take a week so I was very surprised at the prompt delivery, smooth 1st transaction and product was exactly what I wanted."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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Retailer Information
Contact:
10:00-6:00 M-F
800-611-0875
support@monarchcomputer.com
Monarch Computer Systems
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Monarch Computer Systems is ranked #37 in computers & electronics
