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5/5
2005-04-28
"Satisfaction........So Sweet
Well I must say that i am very satisfied and happy that my new system is up and running.. I returned my mobo and cpu combo a week and a half ago and today received it back running like a MOFO.... I do have to say thank you for the updates and replys to my e-mails concerning my questions of where and whats going on.. I am glad that i bought most of my compnets from u guys.. Besides for the great prices and nice shipping method i have to say that i am quite please.
Thank You once again
Roland"
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
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Overall customer service
Customer service resolving problems
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1/5
2005-04-27
"Don't Promise What You Cannot Deliver !!
Monarch Computer's "Pre-Order" Practice Questionable !!!
On 04/18/2005 I Ordered :
120209 AMD Athlon 64 4000+ 1MB 90nm Rev. E (ADA4000DAA5BN) (939) Shipping Starts (April 22th) 1 $549.00 $549.00
The Delivery Date is Clearly Indicated in the Web Ad, And The Invoice. On 04/23/2005 I discovered on Monarch's Web Site that the delivery date had slid to 04/29/2005.
When a Customer Shops The need is usually Immediate, and there is some consideration for In-Stock Merchandise, And Obviously Cost.
My biggest concern here is that my Credit Card Was Charged Immeadiately on 04/18/2005.
Monarch Computer has created a certian amount of Hype on the Net About this Product. Thus my decision to Purchase From Them along with what seems to be a Good Reputation.
I'll Quickly Cut To It :
"Pre-Order" = Sales Euphemism for "Floorplanning"
"Sliding Delivery Date" = Not Enough Pre-Orders to Buy Minimum Purchase Quantity.
"Floorplanning" = Practice where consumers pay for product before actual delivery.(banned by most states in 50's) IE : "Consumer Protection Acts"
Some Retailer's have taken this approach because of the Volitility Of The Market, and It is easy to get burnt on de-valueing inventory. (IE : Memory/Motherboards etc.)
It has also become more common on High-End Tech.
(IE: Vid Cards & Processors) because of the High Unit Cost, and the Huge Capital Outlay Involved.
($450.00 x 100 = $ 450,000)
It is simply a money game, anything to tie those funds up for another day....
Monarch needs a more Pro-active Approach, because frankly I was not impressed. from my perspective they are driving the hype around their product until they have enough "Shills" in the heap, and play a delaying game until they have what they need.
Have A Great Day !!
reynard13
Addendum :
I would reccommend that anyone that has Un-resolved issues Contact:
Georgia's Governnor's Office Of Consumer Affairs :
http://consumer.georgia.gov/02/oca/home/0,2471,5426814,00.html;jsessionid=2D6A1EE76AC26A283C0124FF92D13AEC
Governor's Office of Consumer Affairs
2 Martin Luther King Jr., Drive SE, Suite 356
Atlanta, Georgia 30334-4600
Phone:
***-***-**** or
***-***-**** (toll-free in Georgia, outside of the metro Atlanta calling area)
Fax:
***-***-****
The office is open 8:00 AM - 5:00 PM, Monday through Friday.
Our telephone counselors are available to provide assistance by phone 8:30 AM through 5:45 PM, Monday through Friday.
In Further reply to the below statement :
Monarch Computer had all personal Information to be able to make contact with me if that is what you truly seeked.
It is your pattern of behavior that will put you out of Buissness once and for all.
Reynard"
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5/5
2005-04-27
"Always outstanding value and service. Monarch consistently goes above and beyond to ensure the satisfaction of their customers. Never had anything short of an exemplary experience with these guys. MonarchJoe, you're the best! Highly recommended!"
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
1/5
2005-04-27
"My order was processed quickly and delivered on time. The order seemed to be filled correctly and the system booted correctly. Then the system crashed after 20 minutes and will not boot. I have tried for 3 days to contact customer suport but they have not returned my calls or e-mails."
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Is easy to do business with
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2005-04-27
"MonarchComputer was very prompt in sending me my product, sooner than I had expected. And dealing with customer service via email for unrelated matters was replied within the next day. I won't hesitate again when dealing with MonarchComputer."
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2005-04-27
"We have ordered several times with this company and have yet to have any issues.
Pros:
Competitive Pricing
Decent Shipping time
Decent S&H charges
Excellent Web Site / Very easy to use/navigate
Many payment options including Paypal!
Cons:
On rare occasions, Order processing and Delivery time can take awhile although this rarely happens
Overall very satisfied reguarding my experience with Monarch Computer Systems!"
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall web site
Web site being easy to use
Speed of web site
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5/5
2005-04-27
"Great prices and selection. I will buy from them in the future."
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5/5
2005-04-26
"order was completed accurately, and shipped promptly.
no problem whatsoever. Monarch is the best one-stop shopping for AMD processors, boards, RAM, etc."
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2005-04-26
"I ordered a part for the computer I'm building. They had the lowest price I could find, and their shipping and service were excellent."
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5/5
2005-04-25
"Purchasing from Monarch could not be much simpler. Pick the package you want and only the options that are useable together are listed. After you submit (or quote), someone there checks the configuration and emails you back to notify you if you have any problems with the configuration. This makes PC number 15 that our non-profit org. has ordered from them. We will definitely keep them in mind for future purchases."
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Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-04-24
"This is my second purchase with Monarch Computer Systems. They had the best price on the item I purchased. I liked the free shipping with Fedex Express Saver. The package was well protected against damage while in transit. Their web site is very easy to use. I highly recommend this company because of their great customer service."
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-04-24
"Service great..free shipping, arrived in 2 days. Good selection of parts."
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5/5
2005-04-23
"i ordered some Logitech products from these guys a few days ago and I got my order in three days with free 2nd day shipping (even though one of them was a 5.1 speaker system)There were some problems with my mouse, however, as soon as I contacted to them, they tried their best to solve the problem. This company is not just a company that only cares about taking money of their customers, they really care of their customers. I will recommend them to everybody. Monarch rocks..."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-04-23
"Hello,
I almost got hosed by one of your competitors (T.D.). I had ordered a built-to-order machine. Long story short I was sent used equipment as new and stopped further shipment.
After that I went on the web and did a search for build-to-order systems. Monarch Computer was near the top so I clicked. After seeing how much time and effort went into your website, I did a search for reviews of your company and systems. Very Impressive!! The only negative reviews came from people saying that it took to long to get their system.(more on that later).
I went back to your website and put together a Furia Ultimate Workstation.(the competitor equipment was not even close in quality and the price was much higher).I did not order at this time but I did print out the parts list for what I was interested in.
Next, I spent hours reviewing and researching all the equipment on my list. Guess what? Every single piece had very high to excellent ratings. I do mean every piece!!
Next I called and spoke with Jason in sales. He was very helpful, has a great knowledge of his products and made some great suggestions for upgrades.
Done deal! I ordered that day.
Now a little on the "taking to long" reviews! I have never had someone build my computers before. The first computer I built was a 286 with a whopping 4 meg of ram, a 10 meg hard drive and the best 3 1/2 inch floppy drive available (they had just become available). I have built several since that time to stay current with the technology. Anyone who has built their own systems knows that rushing is the way to frustration and extra work. If you left a bad review for "taking to long" just be thankful those guys took the extra time to build you that clean,solid, great looking system.
I use mine for video editing, DVD/CD burning and 3D animation. I can say with no reservations that Monarch Computer builds a high quality, solid running and cost effective system. There is no way I could have purchased the same parts and built my system for the price they gave me. I highly recommend their company to any and everyone.
I would also like to thank Chris in tech support for answering all my questions, Joe in email support, and David (production supervisor).
Great company. Great staff. Great transaction. Great computer.
T.Gavin"
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Is committed to quality products and services
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
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Web site being easy to use
Speed of web site
5/5
2005-04-23
"Monarch rules. Got a great deal and they got me my stuff SO fast, even though it went across the coast."
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Web site reliability
Web site being easy to use
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Retailer Information
Contact:
10:00-6:00 M-F
800-611-0875
support@monarchcomputer.com
Monarch Computer Systems
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Monarch Computer Systems is ranked #58 in computers & electronics
