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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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1/5
2011-12-29
"I placed an order for a Tony Stewart item(for a Christmas gift) at a great sale price and received one for Mat Kensith instead.When they received my return they were supposed to ship the Tony Stewart one as an exchange but instead `canceled`the order and gave me credit except for shipping which I had to call about.6 calls later I was told I had to buy it at the regular price($86 more)and they will`TRY`to adjust the price as `close` as possible to my original one `after`the purchase...So I get treated like the screwup was my fault. Why couldn`t they just do a simple exchange???"
1/5
2011-01-13
"Ordered a men's and women's customized hoodie sweatshirt for cross-country gifts and had them sent to the recipient. The men's was great and big for the XL (good b/c reviewers claim they shrink). The women's XL looked small. When tried on by two women who wear L shirts and 12 pants, they could not get the neck hole over their head! They do not have unusually large heads, they are not aliens... Called and was told that it was probably mistagged and could be a women's medium. I wear a medium, but I don't have a smaller head than my mother or sister's L size. An apology was given and a re-ship offered as long as the defective product was sent back. They sent a UPS label w/o the courtesy of a free pick up (more work for the recipient of the gift [who got to at least see what she would be getting when done right]). I was scared to even try a new one, especially with the customized return policy, but I stuck it through; for a month and a half (Placed order 11/23/10, today is 1/12/11). Got an email (just an email, not even a call) that the color was out, so they just cancelled my order on me. Would not change only the color via customer service without ringing up another charge. I still have to wait 3 weeks for my funds to be credited. Be wary. I feel "lucky" the men's worked out - would not even order one of those again based on the fear factor. Customer service was very "casual" with long hold times. I was shocked when I got the very same rep for two of my conversations. He told me that I could call at 6am to avoid 25 minute holds (honestly early for me to be getting on the horn). It sounds like the reps are all on mobiles - very uncomfortable and annoying. The rep that I spoke with the most also explained how there's only 12 of them and how they get busy... I was really surprised. I thought that an industry such as Nascar would be supporting customers with more reps. So very unimpressed - worse internet shopping experience in a very, very long time (and I'm an every other day shopper :))"
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1/5
2010-12-24
"Don't EVER order anything from NASCAR.COM!!!! It has been a NIGHTMARE! I ordered a present for my stepdad two weeks ago, and found out last night it would not arrive until the 30th! So I paid all over again and paid extra to overnight it. It did not arrive. So I got the tracking the number and UPS says it does not Exist!!!! So I call customer service and they hang up on me!!! Today is December 23rd, My Stepdad will not be getting a present this year thanks to them!"
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5/5
2010-10-01
"When I ordered some Earnhardt things from Nascar.com all the merchandise was not available, so it ended up being turned into 3 orders, which is fine. I noticed that they always kept me informed of the availability and I received them when they said they would be available. Turns out to be a great store."
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About NASCAR.com Superstore
Monster energy nascar cup series gear is at the nascar superstore shop for your favorite nascar driver's apparel, t-shirts, hats, twill jackets, fleece, customized personalized gear, die-cast cars, women's and kids apparel, flags, tailgating gear and more.
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