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2011-01-13
1/5
"Ordered a men's and women's customized hoodie sweatshirt for cross-country gifts and had them sent to the recipient. The men's was great and big for the XL (good b/c reviewers claim they shrink). The women's XL looked small. When tried on by two women who wear L shirts and 12 pants, they could not get the neck hole over their head! They do not have unusually large heads, they are not aliens... Called and was told that it was probably mistagged and could be a women's medium. I wear a medium, but I don't have a smaller head than my mother or sister's L size. An apology was given and a re-ship offered as long as the defective product was sent back. They sent a UPS label w/o the courtesy of a free pick up (more work for the recipient of the gift [who got to at least see what she would be getting when done right]). I was scared to even try a new one, especially with the customized return policy, but I stuck it through; for a month and a half (Placed order 11/23/10, today is 1/12/11). Got an email (just an email, not even a call) that the color was out, so they just cancelled my order on me. Would not change only the color via customer service without ringing up another charge. I still have to wait 3 weeks for my funds to be credited. Be wary. I feel "lucky" the men's worked out - would not even order one of those again based on the fear factor. Customer service was very "casual" with long hold times. I was shocked when I got the very same rep for two of my conversations. He told me that I could call at 6am to avoid 25 minute holds (honestly early for me to be getting on the horn). It sounds like the reps are all on mobiles - very uncomfortable and annoying. The rep that I spoke with the most also explained how there's only 12 of them and how they get busy... I was really surprised. I thought that an industry such as Nascar would be supporting customers with more reps. So very unimpressed - worse internet shopping experience in a very, very long time (and I'm an every other day shopper :))"
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