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NexGen Techologies Inc. / NexGenMicro - nexgenmicro.com
Computers & Electronics / 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
Six Months
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Neutral: 0
Negative: 0
Customer Reviews | Filter Reviews
1/5
2003-01-16
"Be carefull. We purchased some systems back in October 2001. We have had several failures, and NexGen was always great about taking care of us.
We had another computer fail this week. When I called NexGen, I was told that they have changed ownership (now Lethal PC), and will NOT honor the 3 year warranty."
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5/5
2003-01-09
"What can I say...I got a great system for a great price. When i got the system (didn't take too long to get) it worked great except for a minor video card problem which was not fault of their own. Customer service is great and I'm still in contact with the guy who built my computer. Not as just customer-employee but as friend-friend!"
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5/5
2002-08-26
"I purchased a custom Athlon XP system from this company based in large part on the large number of favorable reviews as well as on their reasonable prices. The order took about a week longer than originally estimated before being shipped out. When I called to check on order status, the person answering was courteous and helpful. The order status info on the site was accurate and helpful."
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Is consumer focused
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Delivering products on-time
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Delivering products damage free
Variety of brands and products offered
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5/5
2002-08-24
"Sorry, I purchased 2 AMD systems for a company (Steve Duffy Design) that I no longer work for so I can't supply invoice #'s or recall precise dates. However the people at NexGen were willing to spend time on the phone discusing my needs and made really good suggestions that helped save money and optimize a fast graphics & 3d setup. Also able to follow directions and get parts they don't normally stock. Also instantly corrected a mistake they had made that was compounded by a hardware failure. Not a problem or a hesitation. I'd buy from them again."
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Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
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5/5
2002-07-01
"They back up what they sell. We purchase about two systems a month from them and have never run into a problem they wouldn't take care of. They do extensive burn-ins. Their machines are cheap, high performance, and reliable."
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
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Customer service being trustworthy
Customer service being easy to reach
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5/5
2002-06-17
"My purchase from NexGen was a positive experience, from the on-line order entry throughout the building process and to the final shipment. Shipment was a day or two later than planned and I received an email from Dian telling me so (Great customer service from Dian!) Computer arrived well packaged and in perfect condition, everything operates perfectly. Solidly built, no rattles, nothing loose, just perfect. I shopped around extensively to find a smokin machine at a fair price, also a reputable company to deal with. I found NexGen and decided to give them a try...glad I did, and would have no hestitation to buy from them again. Job well done! If they keep this up, Dell better look out!"
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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
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Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
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5/5
2002-06-04
"NexGenMicro has provided me the best computer I have ever purchased. (out of 7). They are great to deal with and I have never felt like I mattered more to a company."
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Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
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4/5
2002-05-31
"My only complaint would be service is a little slow. Was told item would be shipped on the 15th, wasn't shipped until the 21st. The computer made it ok and worked beautifully. I don't like the keyboard, I think they should go ahead and spend the extra $5-10 extra for a decent generic keyboard, I went ahead and bought a new keyboard right away.
Other then that... I think the prices were very reasonable. My emails were answered promptly and my questions were answered..."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall customer service
Overall web site
Web site reliability
Web site being easy to use
5/5
2002-05-30
"I've ordered two custom built computer systems and both are running excellent.
Quality components, workmanship and technical support are all outstanding. I highly recommend NexGen Computers for any type user! Great job!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
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5/5
2002-05-26
"Great machine, very helpfult (& polite!) techies. I'd order from them again in a heartbeat!"
Detailed Ratings
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Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2002-05-20
"I purchased three machines from NEXGEN. The first machine, shipped to Tulsa, OK. Arrived on time, user did experience problem with video card. Tech support and Dian E. assisted. Tech by phone, Dian by e-mail. Replacement card ordered and installed with help of Tech Support by user. User loves it. 2nd Machine, used at College, Fond du Lac, WI. Initially, came setup with sound off, user changed CMOS with help of Dad aka semi-pro tech support, machine works great - User loves it. 3rd machine, Whitelaw, WI. No problems on setup. Machine works well. Keyboards shipped with machine a little bit light... but they work. I would buy again from NEXGEN... My wife tells me we need to upgrade the home computer... therefore, it must happen."
Detailed Ratings
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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2002-04-22
"Computer arived on time and was as expected. My one call to their customer service was handled well. I was particularly impressed by the case used on my system. I was somewhat unimpressed by the keyboard (it works okay, but feels cheap)."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
5/5
2002-04-21
"Nice computer, staff handled all calls quickly and promptly. I would purchase from them again with no qualms!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
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Speed of web site
2/5
2002-04-20
"They did ok. They took a while to build my system which was just a basic system that they had to through together no software or anything. When they finaly got it togethter I had to add a different address to my credit card or they would not send it. They had no problem taking the money from the card with the original address but would not ship it without a physical address. It is an ok system and you cant beat the price but I do not know if I would order another one and would certainly not put my friends through this mess so I do not recommend them buying anything from them. Just my opinion that is what they asked for that is what they got"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2002-04-20
"From several different vendor ratings on this site I chose Nexgen Technologies Inc for my customized computer order. The pricing was good; a less expensive configuration from other vendors can be had, but their ratings were poor. I ordered my customized computer via their website, without consumer support. I anticipated not needing to use costumer support at all. The computer arrived on time and properly configured - EXCELLENT.
My Nexgen computer at fingertips, I installed my software and transferred files from the previous computer. I did have problems with the Sony CD-R/RW not being able to read jpeg files from 3.5-inch compact disk media. This was an important issue for me because my Sony digital camera records images on 3.5-inch disks that I then insert into the computer to “play around” with the images. Befuddled and perplexed, I contacted customer support via phone and e-mail. Over the years I’ve learned to barrage my computer problems until I find a reliable source. I did receive some sincere, but mistaken advice from their phone tech support, but had fortunately e-mailed my concerns to NexGen as well. Mr. Dian Esterhuyse at Nexgen was all over the problem, via e-mail. Through several e-mails, in which Dian responded within 24 hours, he did research regarding the camera and discovered the difficultly was a computer software issue. The problem was quickly resolved to the best of his ability (I have since purchased the needed software to read and write to the 3.5 CD disks). Dian was prompt, personable, and courteous throughout our numerous correspondences – SUPERB.
When unforeseen issues arise it is splendid to have customer support that has the ability (knowledge, perseverance, willingness) to resolve the problems to the customer’s satisfaction (the-way-it-ought-to-be). I find no fault in the NexGen computer system and the customer service is “right there”. Enjoy your purchasing experience with NexGen."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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About NexGen Techologies Inc. / NexGenMicro - nexgenmicro.com
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