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NexGen Techologies Inc. / NexGenMicro - nexgenmicro.com
Computers & Electronics / 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 0
Customer Reviews | Filter Reviews
5/5
2002-04-20
"Very helpful and good service"
Detailed Ratings
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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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5/5
2002-04-20
"Got an excellent machine, precisely what I ordered. Arrived on time. When I called a couple of times over minor issues, live tekkie pro answers on 2nd ring and gives detailed, patient help!
Although I am very well versed with PCs, I let my friend set it up for me and he is so impressed, he is ordering from them too!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2002-04-20
"We have purchased four computer systems from NexGen. The only issue on which NexGen was not as swift as the Big Boy competition was in speed. They more than make up for this with their prices and service, which is outstanding. All inquiries were answered quickly and personally. We not only will buy all future equipment from NexGen, but recommend that all our customers do so as well."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2002-04-19
"I brought 3 1.5Ghz Computers with CD ROM Burners, 256M RAM, 56X CDs, etc. They were delivered well before the promised date and immediately came up working with no further work on my part. The price was very competitive with other non-brand mail order and much less expensive than the name brand computer integrators. Two of the computers went to my kids who are Gaming and surfing the internet and have been very happy with the speed and dependability. I used mine to develop in C++ and Visual Basic, do technical papers, and develop virus signaturing metrics. We have all been very happy with the results.
Michael J Steinmetz"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
4/5
2002-04-18
"It has been close to six months since I bought my system and everything has been working just fine (after fixing loose memory module and connecting the zip drive myself...) I am pleased with NexGen and would not hesitate to buy from them again. Price vs Product I feel they are a good buy."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2002-04-17
"This is my second purchase from
NexGen. They are outstanding in
quality, delivery, price and
customer service. I recommend
this company to anyone / everyone."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2002-04-17
"Good product, excellent customer service (they even answer their phones; what a concept!)
Happy to have switched from Dell to these guys."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2002-04-17
"Having dealth with many different suppliers for my company over the years, I've just begun using NexGen this year & so far am completely satisfied with both the product & customer support. To date I've ordered approx 10 machines of different configurations & have had almost no problems of any kind. Their immediate response & attitude toward the minor problems I've have had has made dealing with them a true pleasure for me."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2002-04-17
"Excellent value and service. I order computers for the agency I work for on a regular basis from them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2002-04-11
"I purchased a computer to do high end engineering work two months ago and everything works great. The customer service is outstanding and the follow-up is better. My thanks to Dian on all the help he has been. Keep up the good work NexGen."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
1/5
2002-04-04
"I was dissatisfied with NexGen.
First it took a month for the computer to be delivered.
A tech phoned me on the day it was suppose to ship to inform me that he could not get
the CD burner to work and asked me to upgrade to a different CD burner.
I voiced my concern over the stability of the Mother Board. I was assured that the Mother Board
worked perfectly. So I let him upgrade the CD burner.
When I received my computer it did not work and crashed on startup continuously.
At this point I did not feel that NexGen had the experience needed to supply me with a trouble free system so I returned it for a refund.
When I tried to get an RMA number they immediately put me on hold for 40 minutes.
NexGen billed my Visa on the day I ordered instead of the day it shipped.
Then took over a week to credit my Visa after they received the computer back.
Because of this I ended up paying a finance charge on my visa bill.
Add this to the cost of the original shipping and the return shipping and I ended up out of pocket $152.
I still need a new computer but do not trust any of the purchase options available to me.
It was NexGens incompetence that created a situation where I lost money and time and ended up with
no computer at all."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2002-03-14
"Digital e Tailer's provided a very competitive price on the digital camera and the smart media card that I wanted. Although the company shipped the wrong type of smart media card to me, the company's customer service rep was courteous and very responsive concerning the replacement/exchange process. The exchange was made without to much hassle (given that any exchange is a hassle under the best of circumstances) and I received the correct product within a short period of time. My only concern with this company is the high cost of freight; however, the product price was very good even when considering the freight cost. If Digital e Tailer continues to offer competitive prices, I would not hesitate to use them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall technical support
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2002-03-12
"I bought 3 computers (all the same model) from NexGen. There technical support for the purchase was good. They called to make sure what I ordered was what I wanted since there would be compatibility problems. They recommended a solution to the problems.They delivered on time. One of the computer was a "lemon". It was one of those things when nothing would work and it always was down.Their customer support was good to work with for all the problems. The only semi-negative comment I have is that their shipping charges seem high."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
16 - 28 of 28 reviews
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About NexGen Techologies Inc. / NexGenMicro - nexgenmicro.com
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