Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
1 / 5 (1 reviews) average score over the past This merchant had 0% positive reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 1
Write a Review
Customer Reviews | Filter Reviews
1/5
Updated on: 2020-11-29
Yes, horrible
"Over the past 3 months, 4 packages were not delivered, driver stated "delivery address not accessible". UPS and Fedex are able to drive to my front door and deliver. During this time one package was marked as "delivered at garage" it was not delivered, I was in my garage all day working on projects, driver never came to my property. Another package was left in the street and was damaged beyond use. These were all items from Sam's club, Walmart and home depot. Finally replacements were shipped via FedEx and were delivered to my front door in perfect condition. ONTRAC is absolutely the worst. Poor customer service and incompetent delivery drivers."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2020-08-16
Would give a 0
"After waiting 3 days past the delivery date, I called. They couldnt find my package, which was being delivered from the same state. If Bestbuy would have just given me the address, I could have picked it up by now!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2020-07-03
Always screwed up
"Virtually every time I have had something shipped by OnTrac it has been lost, damaged, misdelivered or delivered late. And/or the driver has been rude. Just the absolute worst of the shipping companies. I now query companies, and if they say they will use OnTrac, I shop elsewhere."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
1/5
2020-06-03
Driver lies about delivery, OnTrac irresponsible customer service
"i have nothing against all shipping company delivering goods to the customers during this pandamic, in fact, i appreciate their service by setting out drinks and snacks for them. But this review is for the investigation team.
Driver indicated he delivered a package to my front door. I was home due to shelter in place so i am certain he did not come into the community. Because in order to do so, he needs to call me from the private gate call box. (what OnTrac has on file was a very old code 5 years old) On the same day when i disputed the note driver left the package by my front door, OnTrac contacted the driver and driver changed his statement saying package was left outside the community gate (duhh, you don't have the new valid gate code) . OnTrac GPS shown he was at the 'Right area/ location" and said he delivered to the community of 4mailboxes, (mine is 3 homes) . All the statements contradict one another.
At the end of the investigation, OnTrac still insist driver delivered to the right place and hence Nordstrom refuse to replace or refund my order. Even when i told them i have surveillance to proof driver did not come to my private community to deliver package let along walking to my front door.
Irresponsible company. Business should avoid using them for high price items."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
Updated on: 2020-05-27
On time professional delivery.
"As promised, my delivery was on time by end of day. Person who delivered my package was courteous and friendly."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
1/5
2020-03-04
Drivers lie about deliveries
"Always used Ontrack from my suppliers...until now. Drivers not truthful about deliveries and for their own convenience enter a "refused" entry when they feel like not delivering the package. This is just poor service and my business has suffered delays because of it."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2019-12-13
do not use this service.
"Horrible customer service. Will not reply to emails will not answer their customer service phone. Stay away. DO NOT use this service."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2019-12-12
Worst delivery service I have ever experienced. New grade of bad
"Anything is better. Literally anything"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2019-12-03
How can there title be “on time delivery”
"The worst experience from a parcel company ever. The status info is incorrect when you track shipping. When you call to clarify they assure you that your package will arrive and flat out lie. I would never choose them ever for delivery service. Just horrible service"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2019-10-04
They lie
"Well they said package delivery but nothing was there my daughter was right at the door at the time they said they were delivering my package ridiculous !!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2019-04-03
How can this company still exist?
"Once again, I cannot trust OnTrac for my deliveries. I don't know why I keep trying and giving this service a chance. The pickup service they try to provide does not work as it is never picked up on the right date or not picked up at all!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2018-12-19
Item never deliveres
"Worst delivery service. Twice i had the same item deliver because first one wasn't send and again it never showed up on my step. I have a camera that shows nothing showed up that day either... I would never deal with a company that uses this **** no deserving of 1 star bs. Been on the phone to speak to customer service for 13 minutes still no answer."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2018-12-09
Horrible shipping company.
"Horrible. Packages never arrived. Had one excuse after another. Finally cancelled and started over, WITH A DIFFERENT COMPANY!!! Minus 100 is my real rating for Ontrac."
1/5
2018-11-28
worst ever!!
"they say delivered but it's been dellivered to someone else."
Detailed Ratings
Pricing of products and services
1/5
2018-11-26
WORST ever.
"On Star and the other plain wrap vans are the absolute worst. The lazy **** leave packages in my driveway in front of the cars. Two things, making it very easy for the package thieves and what if you get in your car w/o looking. The On trac folks are rude, drive wrong side roadway, exceed the speed limits, stop signs, what are stop signs? Caught their driver 3 times now in my driveway. Told him all three times my driveway is not his to use leaking oil all over the place. Today I told the driver he is very close to being pulled from his van and dealt with. May be worth a short stay in jail? Hate these disrespectful PUNKS!!! Wish I could leave negative stars."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
16 - 30 of 55 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
Are you this business?
Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More
About OnTrac
We provide an affordable logistics network that speeds up ground delivery so companies can delight shoppers with world-class service and save money on shipping.
OnTrac
visit the website
Share OnTrac's Store Rating
