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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
1/5
2005-03-03
"This is a horrible place to shop. Absolutly no customer service. My order was shipped incomplete and was never filled. No refund was issued on the parts that were not shipped. Numerous emails were sent with no response. I will never shop here again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
1/5
2005-02-24
"Item never received, cannot get purchase price credited (now over a month). Customer Service keeps wanting ME to fill out claim with THEIR shipper, and will not credit purchase price directly."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
5/5
2004-12-07
"I ordered a turntable motor for a 5 year old microwave. They were the only company with a thorough description online. It took 2 days to ship and 9 days to deliver (basic ground). The part was exactly what was expected."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
1/5
2004-11-17
"I ordered a replacement remote control for my DVD player. It shipped on time, but when I got it it was an empty box. After several phone calls and being put on hold for 20 minutes, I was told they'd have to check with the shipping department. After I cancelled the order they called back and said they'd ship it again. We'll see if I get it!!! Don't order from this company."
Detailed Ratings
Overall quality of the company
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
1/5
2004-11-11
"Ordered a filter screen for a big-screen Magnavox TV that was lost in a move- it was for my 20-year-old son. The part they sent was the wrong one-- after many emails and phone calls, we still have the wrong screen and still can't use the TV-- the customer service method at this place is to just ignore unhappy customers until they go away-- obviously, we will never order from them again."
Detailed Ratings
Overall quality of the company
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
1/5
2004-06-30
"I ordered an item on 5-26 and it was supposed to be in stock. On 6-8 at about 11:00 PM I called for an update and was told it's on back-order and that someone would be calling me in the next few days with an update. The following morning I ordered elsewhere and called Partsolver to cancel. They then said it shipped on the morning of 6-8, apparently before hey told me it was on back-order. They still refuse to refund the shipping saying they (at the office) had no way of knowing that the warehouse had shipped it! I don't get it! If they didn't know how could I? I'm currently working with the credit company to try and retrieve my losses. I'm not impressed."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
4/5
2004-05-19
"The laptop parts that I ordered arrived in a timely fashion and in new condition. There wasn't a wealth of information about the items on the web site, but the part numbers and part names are enough if you know what you are looking for.
My only complaint is that the order status did not update very frequently. I placed my order on a Tuesday, the parts shipped on Wednesday, but the tracking number was not available until Friday. I was a little worried because the availability field on the parts changed from "Ships in 24 hours" to "Ships in 4-6 weeks" during this time, and I didn't know how long I would have to wait. If the order status page gave me a tracking number when the shipping information was sent to the courier instead of two days later, I would have been a lot less worried. The parts did ship quickly, but I didn't have any way of knowing that. Most sites are better about this than Partsolver, but other sites don't have quite the selection of parts or quite as appealing prices as Partsolver."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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