- STORE REVIEWS
- PRODUCT REVIEWS
2012-06-29
5/5
"The correct item arrived in perfect condition in two days using their free shipping option. I was charged the advertised price, which was slightly lower than any competitor."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
2005-12-09
2/5
"I ordered an item named "Hot Buy - 7 Pack Canon BCI-6 - 2 Black 1ea. C, M, Y, PC, PM" from InkjetMadness. I quickly received a well-packed shipment of printer ink that wasn't made by Canon and wasn't part #BCI-6. The website didn't indicate that this ink wasn't made by Canon, but customer service was quick to respond and very upfront that Inkjetmadness doesn't sell any Genuine Canon Ink. The RMA process was easy enough, but I never received any confirmation that the store received my return shipment. A full refund (including shipping) appeared on my credit card three weeks after I dropped the package off for return at the post office."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
2005-06-25
5/5
"I bought an AppleCare warranty certificate for much less than other vendors charge. The correct item shipped quickly, and Apple accepted it as genuine. No problems at all."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2005-06-24
5/5
"I've ordered cables from pccables.com several times, and I've always gotten the right item quickly. The cables always work as expected, and it's always easy to tell what is what on the web site.
This was the first time I've needed to deal with their customer service (I ordered the wrong quantity), and I was impressed with the under-ten-minute response time. The customer service department was helpful, courteous, and efficient."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2004-06-02
0/5
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Detailed Ratings
Pricing of products and services
Value the company offers
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2004-05-19
4/5
"The laptop parts that I ordered arrived in a timely fashion and in new condition. There wasn't a wealth of information about the items on the web site, but the part numbers and part names are enough if you know what you are looking for.
My only complaint is that the order status did not update very frequently. I placed my order on a Tuesday, the parts shipped on Wednesday, but the tracking number was not available until Friday. I was a little worried because the availability field on the parts changed from "Ships in 24 hours" to "Ships in 4-6 weeks" during this time, and I didn't know how long I would have to wait. If the order status page gave me a tracking number when the shipping information was sent to the courier instead of two days later, I would have been a lot less worried. The parts did ship quickly, but I didn't have any way of knowing that. Most sites are better about this than Partsolver, but other sites don't have quite the selection of parts or quite as appealing prices as Partsolver."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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