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5 / 5 (2 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
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Positive: 2
Neutral: 0
Negative: 0
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5/5
2019-01-14
Prompt
"Customer service is superior to all other vendors in town. Why use anybody else. Still waiting for the return call from 2 other companies 5 days after i called them."
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4/5
2019-01-08
"Everything is good, but shipping cost is too high."
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power-graphics from power-graphics.com has responded
Posted Jan-09-2019Mark, Shipping is one thing we tend to hear about over and over since UPS switched how they calculate costs. Our site is integrated with them, so the cost it shows is what is paid, having said that I did double check the cost. $34.78 for ground shipping was accurate. I know the 48" long Hanging dowel kit, is probably the reason. Please know you can always call our office to check the cost and you're welcome to ship on your own UPS# should you have one. We hope these Hanging Dowel kits work well for you. Thanks for the order and the review.
5/5
2019-01-04
Awesome Everytime
"Awesome Everytime, Extremely Satisfied"
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power-graphics from power-graphics.com has responded
Posted Jan-09-2019Dave, Thank you for your continued business and all the great feedback. We love knowing how satisfied you are!
5/5
2019-01-04
"Very easy and straightforward. Nice things and with good price"
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power-graphics from power-graphics.com has responded
Posted Jan-09-2019Evija, Price is very important, and being a mostly all online store we understand you're looking for the best price with out compromising on quality.
5/5
2019-01-03
it's fine
"I can't finish the order until i fill out this form. So i really don't know a thing about the quality of product, but the ease of purchase is going down."
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power-graphics from power-graphics.com has responded
Posted Jan-09-2019Chris, This review prompt comes to you after the order is completed, so we're a little confused as to why it made you finish it before you could be done. We're looking into that, but even if it's working the way it should, you're not required to do the review ever. Give us a call so we can get more information so we can get these issues addressed.
3/5
2018-12-26
Beautiful paper-Very high price tag!
"I received paper samples from Power Graphics after I called to speak to them about the differences in the paper. The paper is very nice quality, but for two prints 8x10 (shipped flat), I thought the $58 price tag was high. I ordered them anyway. What really got me was that I paid an extra $10 to have the two prints sent flat and additional shipping of $17.10. So the packaging and shipping was more than $27.....that is a rip-off. I will continue to look for another company to make copies of my original artwork."
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power-graphics from power-graphics.com has responded
Posted Jan-09-2019Patricia, I know we already reached out to you on this, but I wanted to respond on here too. This was a mistake made by our system, and you letting us know saved us a lot of head ache. $10 extra should have been the cost for the flat shipment, not $10 per item, like our system calculated. Prints should have been $48 and packaging and shipping was $17.11. That would make the total $65.11. Thank you for trusting us with your beautiful artwork.
5/5
2018-12-22
"very easy to find and check out"
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power-graphics from power-graphics.com has responded
Posted Jan-09-2019Robert, Let us know if the Zephyr out door banner stand worked for you. Thank you for the order and the review.
1/5
2018-12-21
Disappointed and Sad
"Ordered a banner stand and received the product as ordered. Was contacted later and told I needed to pay more for shipping. I was asked if I wanted to dispute this and expressed my desire to have this disputed. I did not hear back from anyone about this dispute.
I found that Power-Graphics took it upon themselves to charge my account without my knowledge or approval.
I called and expressed my concern and was told that the charge onto my charge account would not be changed.
I have no problem with the product I ordered or even having to pay extra for an error. I am however disappointed that their customer service and communication department did not return my calls or my e-mails to handle this dispute in a professional way."
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power-graphics from power-graphics.com has responded
Posted Dec-21-2018Fred,
The reason for the additional charge for shipping as we've explained via the phone and email is the result of you providing a zip code for your address that was wrong. We contacted you on November 15th and the 16th. You responded via email asking us to dispute charges. We asked you to verify that the zip code on your order was indeed correct, and you didn't do that. We reached out to UPS who was able to show us that you had entered in the wrong zip code. This falls under a address correction with UPS and the charge was valid. We then called again to let you know this and heard nothing back. During the ordering process on our site before you can place the order you must agree to the terms and conditions. If you read them, it does go over that if an address changes or wrong information is given resulting in a correction fee from UPS that you agree to letting us charge your card for the fee. We charged the card, sent a new invoice all on November 16th. You reached back out December 20th unhappy with how this was handles. I'm not sure if who we were speaking with before was an associate of yours or if there is a miscommunication on your end, but we do have emails back from you in regards to this charge. We're happy to resend the UPS bill so you an confirm the charge is valid.
The reason for the additional charge for shipping as we've explained via the phone and email is the result of you providing a zip code for your address that was wrong. We contacted you on November 15th and the 16th. You responded via email asking us to dispute charges. We asked you to verify that the zip code on your order was indeed correct, and you didn't do that. We reached out to UPS who was able to show us that you had entered in the wrong zip code. This falls under a address correction with UPS and the charge was valid. We then called again to let you know this and heard nothing back. During the ordering process on our site before you can place the order you must agree to the terms and conditions. If you read them, it does go over that if an address changes or wrong information is given resulting in a correction fee from UPS that you agree to letting us charge your card for the fee. We charged the card, sent a new invoice all on November 16th. You reached back out December 20th unhappy with how this was handles. I'm not sure if who we were speaking with before was an associate of yours or if there is a miscommunication on your end, but we do have emails back from you in regards to this charge. We're happy to resend the UPS bill so you an confirm the charge is valid.
1/5
2018-12-16
"Your Site is NOT intuitive. I have been ordering from you guys for years. You really could use a user experience expert to help reshape how you sell online. It's frustrating."
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4/5
2018-12-15
"When I first placed the order the shipping was over 40.00. Something went wrong and I resubmitted and shipping was then almost 20.00. You might want to check this out with your IT person."
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power-graphics from power-graphics.com has responded
Posted Dec-21-2018Barbara, Because our site is linked with UPS, if they have glitches unfortunately we see them too. I'm happy the cost of shipping ended up being lower than initially quoted. I'd love to earn your last star, so I appreciate your time letting us know of this. Thanks for the order.
5/5
2018-12-05
Banners
"Great communication and products!"
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power-graphics from power-graphics.com has responded
Posted Dec-21-2018Joshua, We love working with our customers and we do try our best to make sure our communication is strong. Let us know the Expo Pro Table top worked out for you and your school.
4/5
2018-12-02
"Quick and easy replacement parts for our roll up banner."
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power-graphics from power-graphics.com has responded
Posted Dec-21-2018Robert, Did that pole end up working for your stand? Thanks for the review and the order, I know it's really hard to find parts for banner stands. Let me know if there is anything else we can help with.
5/5
2018-11-26
"Just started working with the team and so far everything is fast and reliable."
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power-graphics from power-graphics.com has responded
Posted Dec-21-2018Georgina and Melissa, We really enjoyed working with you. These banners were fun to print. Please let us know if you ever need anything in the future.
5/5
2018-11-05
GAME CHANGERS!!!
"We are a national company with recruiters that attend 2-3 events a week. The table top banners are light, compact and durable. No worry about space or broken pieces. Power Graphic products are great and the service has always been excellent. We've replaced banners in all our office with Power Graphics and couldn't be happier!"
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power-graphics from power-graphics.com has responded
Posted Nov-06-2018Madelynn, We love hearing reviews like this. Having a reliable banner stand that can keep up with all your events is key! So glad you trust us.
5/5
2018-10-17
Great service!
"Always makes sure I am 100% satisfied with my order!"
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power-graphics from power-graphics.com has responded
Posted Oct-17-2018Jennifer, Yep, and we always will. We really appreciate your continued business. If you need anything please don't hesitate to reach out. Thanks for the new order and the review.
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Retailer Information
Contact:
10am - 6pm, M-F
801-569-2323
877-389-8645
info@power-graphics.com
power-graphics.com
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power-graphics.com is ranked #108 in business & industrial
power-graphics.com is ranked #4 in printing & publishing
power-graphics from power-graphics.com has responded
Posted Jan-16-2019