Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
2.28 / 5 (88 reviews) average score over the past This merchant had 20.45% positive reviews over the last Six Months
Six Months
Positive: 18
Neutral: 14
Negative: 56
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3/5
2025-03-20
Great price, quick shipping, annoyed at signature required.
"Annoyed at signature required shipping. This almost always results in me having to wait three extra days and picking it up at the local Fedex location."
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1/5
2025-03-18
Swapped my purchase
"Ordered a jcm 800 pedal and received a 900"
3/5
Updated on: 2025-03-10
Fair Experience
"I ordered two items. One arrived a couple of days later. I was very pleased with this but I had received no information regarding the second item. After a couple of days I contacted Por Audio Star to question if the second item was being shipped by another shipment. It's then that I learned the item had been sold and was not available. What bothered me about this was that customer service had not contacted me first to explain this."
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1/5
Updated on: 2025-03-07
Not The Best Experience
"I received my 2019 EVH Wolfgang MIJ and things started going downhill when I opened the case and thousands of little beads from a broken freshness package came out and were all (still are) in the storage area. If that were the only issue I'd have given it 4 stare BUT I'd be embarrassed to send a customer a $2 or $2800 item that's packed so tightly in the case the D-Tuna actually carved itself into the wood..it was so out of tune and has a FR that WAS STILL ON THE GUITAR INSIDE THE CLOSED HSC CAUSING TOTAL DAMAGE, I'm not returning it BECAUSE I SPENT ANOTHER 1,388.26 TO HAVE IT FIXED. I COLLECT HIGH-END GUITARS BUT NEVER EVER EVER FROM THIS OBVIOUS DUMP.
HORRIFIC SERVICE AND THE CONDITION OF THE 3K INSTRUMENT IS UNBELIEVABLY RIDICULOUS FOR SOMEONE ALLOWED TO ADVERTISE ON THE REAL SITES.. IF YOU BUY FROM THIS ONE, IT'S ON YOU. I AM DONE HERE"
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2/5
Updated on: 2025-03-05
Wanted to be a fan but was disappointed over and over
"My interactions were positive at first, in fact I purchased an Arturia keyboard and after that a Roland GO:Keys3. All good.
My 3rd purchase was for a hard Gator case. I paid for it, got a confirmation and I received a Furman power conditioner instead. I let them know and it turned out to be a mistake by the warehouse which is not in Brooklyn but somewhere in the South. In short, after many email exchanges, I got my case after waiting for a ...... month. Too bad, I guess I'll stick with Sweetwater"
1/5
2025-03-04
Not even 5%
"Bought countless items asked for 5% off because shipping is expensive to Hawaii ,sorry no but next day 5% off on website"
2/5
2025-03-04
Not a pro experience
"Difficulty dealing with FEDEX compounded bythe service team a proaudiostar being less than helpful. I was eventually refunded for my purchase but it took a lot longer than necessary."
2/5
2025-03-04
The neck was set too high
"My Guild bass had a high set neck, which is common on the Asia manufactured Guilds, but it has proven to be too high. My luthier told me it is not repairable without a neck reset. The saddle is already as high as it could ever possibly go without cracking the bridge."
5/5
2025-03-04
Purchase Experience
"Friendly and informative staff. No pressure! Good prices with fast shipping!"
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3/5
2025-03-03
ProAudioStar Jumbo Guitar Case Review
"What I liked? ProAudioStar's price and quick response to my online order. What I didn't like? ProAudioStar's packaging did not provide adequate protection to withstand the abuse encountered during the shipping process. Ultimately, the guitar case shipping carton arrived somewhat beat up leaving the case lid slightly sprung making it difficult to close. At this point, I'm not sure if it's enough of an inconvenience to warrant the hassle of returning the product to ProAudioStar. Regardless, it remains a problem each time I attempt to align, then close and latch the lid properly. I wouldn't have taken possession of a guitar case with this issue had I been buying it in person from a local music center. Lesson learned about online purchases!"
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1/5
2025-03-02
Terrible experience
"I ordered a guitar and the order ended up being canceled on account of the guitar being “unplayable”. How do you post a guitar for sale not knowing the condition of the guitar? Then I was offered a replacement model of similar nature and told that if I bought a separate pickup, that I would be able to plug it in, without drilling into the guitar. I looked up the instillation instructions, after agreeing to the second order, only to discover I had been mislead. To correct the situation, I was not presented with any sort of resolution that would even remotely address my needs."
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1/5
2025-03-01
My guitar came delivered with a huge crack on it
"I opened up the guitar it came in two boxes and when I pulled it out of the box and then wrapped it the guitar had a large crack on the body of the guitar. It seems like it was broken before it was shipped because the missing part is not inside the box so it's very doubtful that it was damaged during transit most likely damaged before it was shipped during packaging."
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3/5
2025-03-01
Checkout page is buggy
"Whole webpage needs improvement. Check out page is very buggy, enough to encourage anyone to shop elsewhere. What happened with the coupons?"
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1/5
2025-02-25
FedEx failed and ProAudio did nothing
"Good luck with your shipping experience. FedEx never instructed me where to pick up after missed delivery. Pro Audio was of no help fixing the situation. Roll the dice - you might get your item or you might 3 weeks of delivery hell. Paid for a Blackstar Amp Ed 2… never got it. Still waiting on refund now."
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2/5
Updated on: 2025-02-15
PRX912
"Purchased 2- JBL PRX912 they were open box return and the price was discounted. I did not like the speakers. So I returned them. They gave me the same tracking number for both speakers. So when the speakers were delivered to their warehouse, they only had one tracking number showing one speaker. after a week they finally sorted it out. I was charged return shipping and a restock fee. They were open box, not new. That is not a restock. I've spent $1000's at Pro Audio and they were wrong to lay that charge on me. I'm done with them. I don't mind paying for a marked up product. They were making 35% On the deal. But a restock fee on a open box? They lost my business."
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