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5 / 5 (45 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
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Six Months
Positive: 45
Neutral: 0
Negative: 0
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5/5
2025-03-12
Professional, Helpful and Transparent
"I ordered my system from Puget the day after the 5090 launch and, as expected, there were some supply shortages with the cards. Despite that, they kept me informed throughout the waiting process, which let me know that they were actively working towards fulfilling my order instead of giving some arbitrary ship date in the future."
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5/5
2025-03-11
Practically Perfect Performance
"This is my second computer purchased here, because the first one is sitting 2 feet from me, making no noise at all, and having worked perfectly for 6 years now. It's worth the cost of getting expert professionals to do a job right the first time."
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5/5
2025-03-11
Help and patience at every turn!
"I tend to be a nervous shopper, and I get overwhelmed easily when it comes to choice paralysis. I'd seen a comparison of a Puget System against an equivalent Apple PC a few years back in a School of Motion blog post. I was impressed by the results even then, so when it came time to finally upgrade from my laptop, it was an easy decision to reach out to Puget to see what they could offer.
I couldn't be happier about the experience from day one. Terrell made it easy to understand the whys and hows of the hardware requirements to make the Adobe products I use daily (I'm an animator and motion graphics designer) run faster and more reliably. I also appreciated that there was never any pressure to "BUY! BUY NOW!" It's a big investment, so I had a lot of questions, (which were always answered in a timely way) and I was given all the time I needed to think over the decision.
When I finally made the plunge, I liked that I got updates about how far along in the process the team was in building and testing my machine. The packaging it arrived in was sturdy, so I knew it would be in excellent condition despite having traveled across the US.
I've been using my Puget System for several weeks now and I couldn't be happier. It has all the ports I needed for 2 Wacom tablets AND an additional monitor. Also my programs have never moved so fast! Gone are my hurry up and wait days, now it's just smooth workflow.
I highly recommend a desktop from Puget Systems! Between the helpful team and the excellent hardware, they're worth every penny!"
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5/5
2025-03-08
Decade
"I ordered my first Puget in 2014, and the system has worked great. However, after just over 10 years, it's time to update and replace it. I thought about cheaper options but I'd likely have spent more in those 11 years because of the need for more frequent replacement(s) and/or performance frustration."
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5/5
2025-03-07
Only People I actually trust...
"So far so good. They already have rave reviews, so I'm not too worried. It's a lot of money for me personally. You won't hear them say, "Tell The Fiddler to move his Porsche!" But I did my research and compared other Laptops with similar components and they still come out reasonably priced and the machine has been tested with the Software I intend to be using. DaVinchi Resolve Studio. And That is a major selling point! So is their long term tech support. They will be there whenever I need technical guidance."
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5/5
2025-02-24
Thank you
"I appreciated the help in choosing a custom computer that fits my needs, nice job"
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5/5
2025-02-21
My representative Geno needs to be cloned and dispersed across the country
"I have never experienced such immaculate, intelligent, enthusiastic customer support in my 41 years of existence! Every question I had was answered, he was patient with me when I talked over him, knew everything and than some and it was clear, he loves what he does for a living - which is vital in a customer service role. He did not try to upsell me and was even helpful in guiding me on components for my system that Puget does not sell (monitor to coincide with my tower)."
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5/5
2025-02-19
Best customer service!
"Unbelievable attention to detail, technical knowledge and willingness to explain the pros and cons of the various component options as it applies to my unique workflow. I look forward to a long relationship with Puget Systems!"
5/5
2025-02-10
Puget is the future of system building
"Whether you're looking for something as simple as a prebuilt or a workload and task specific computer or even a bulk order for an office Puget has you entirely covered, gaming, AI, Intel, AMD, there are no boundaries here outside of part availability and they'll either have a build ready in seconds for you to order or talk you through anything and everything you need!
Shipping was a problem for me and they had me covered, it's been perfect!"
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5/5
2025-02-10
Good job
"I had to be brought up to speed on some of the options, and that caused a bit of confusion, but Puget (Geno) had my back. And I got (and am currently using a "hot damn" laptop! Thanks Geno!"
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5/5
2025-02-07
Terrell was awesome
"Speedy, helpful, and patient"
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5/5
2025-02-06
Smooth Experience
"While Puget Systems isn't the cheapest builder around, I've found I prefer the choices they offer for their systems over other builders I looked at. There are sufficient choices available to allow choosing the system I want, without so many choices that analysis paralysis sets in. Moreover, there are no hideous rainbow glowy bits on my system - I want something unobtrusive that does its job rather than a glowing alien monstrosity, and that's what I have.
Customer Service checked with me to make sure my options were going to do what I wanted and offered to answer further questions or provide additional assistance - though nothing further was needed in my case.
Build time was within the estimate provided up front, and there were no issues with shipping. I received my new system in the expected time frame, and have had no issues with it to this point.
A simple set of choices that let me get what I wanted without trying to overload with unnecessary complexity, good customer service, and a working system at the end of it. This is my second Puget Systems computer, and the previous was still going strong after five years; I'm quite pleased with them."
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5/5
2025-02-04
Great Company
"Every system I have purchased from Puget for my organization has performed flawlessly and been super reliable. I've shopped around and for the money you can't beat Puget Systems."
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5/5
2025-01-31
Not a better company to work with.
"Just another excellent experience. Love working with Geno. I buy from Puget every three years.
Thanks Puget Systems."
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16 - 30 of 2735 reviews
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About Puget Systems
Puget Systems blends the roles of system integrator, consultant, and workflow expert to provide our customers with tailor-made workstations and servers built to handle demanding workloads. Our process starts with a focus on client needs, rather than what we have on the shelf. In fact, there are no pre-built systems on the shelf! Instead, we are a trusted partner who will listen to each unique situation and customize solutions to customer pain points. Those include desktop, rackmount, and mobile workstations as well as servers and storage systems with a wide range of available hardware components. We operate across a wide range of industries, with particular specialties in Media and Entertainment, AI and Machine Learning, and Engineering. No matter what your workflow is, though, we can help!
Retailer Information
Contact:
Weekdays, 7am - 5pm PST
425-458-0273
support@pugetsystems.com
Puget Systems
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Puget Systems is ranked #63 in computers & electronics
Puget Systems is ranked #19 in computer hardware
