Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
5 / 5 (42 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
Online Ordering
Secure Order Processing
Online Order Tracker
Customer Support Help
RMA
Six Months
Positive: 42
Neutral: 0
Negative: 0
Online OrderingSecure Order ProcessingOnline Order TrackerCustomer Support HelpRMA
Write a Review
Customer Reviews | Filter Reviews
5/5
2015-07-09
"Recently received my second computer from Puget Systems. The product, service, and support is first rate. I'm very happy with the purchase."
5/5
2015-07-08
"Straightforward. System review was good as it caught a problem I missed."
5/5
2015-07-05
"After looking around a great deal, I choose a Puget Systems Peak Mini workstation. (My old computer took hours to run an evolutionary algorithm and would shut down frequently from overheating.) Puget‘s high-performance computers and attention to thermal design and liquid cooling put to rest my concern about processing time and overheating.
Puget Systems support was outstanding. Although it was not a hardware issue, Dr. Don Kinghorn lent his expertise in setting up an Intel compiler with a MS IDE, and in getting linked to the Intel MKL. Also, Christopher Crader helped me restore my system after I accidently deleted some drivers. I was kept informed about the status of my order by Daniel Brown who also followed up to see that I was well satisfied. I really appreciate the help of Puget Systems U.S.-based staff who responded quickly and attentively."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2015-07-01
"I can not begin to tell you how happy I am with my new PC. From the very beginning this company proved to be different then some other custom computer building companies out there.
I had a certain build in mind that was a little pricey but I wanted the BEST and was willing to spend the money to get it. I built my computer and emailed the company asking for any more recommendations they could give me. I was emailed a FAST reply asking general questions like what my plans were for the PC..ect. So I decided I would call them instead of emailing back. On the phone the guy was extremely professional and friendly. He actually talked me down on a few things. He said that the plans I had for this computer didn't need all the items I had picked and he saved me $2,000!!!!!! Can you believe that!?? A company talked me OUT of spending my money!! I was a bit shocked! At that point they had my business and my order was placed.
After I was off the phone, I began to feel a bit nervous and had some doubt if I had actually chosen the right company. I will tell you this was the best decision I have ever made when it comes to building a custom gaming PC. They kept me up to date on the whole process and had it completed in 7 DAYS!! That time includes waiting on a graphic card to be specially ordered in!! AMAZING!!!!!!!!!!!!!
I received my PC in perfect condition. This computer is so fast, and runs perfectly. I couldn't as for anything better. I AM A CUSTOMER FOR LIFE!!!! THANK YOU PUGET!
P.S. No one asked me for this review. It is my pleasure to do this after all the HELL I went through with other computer companies who I won't name. If you don't believe my review DO your research!!!! Look them up in the BBB and then compare them to all the other PC builders. You won't go wrong with these guys."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2015-07-01
"Exceptional customer service. First rate finished product. Highly recommended. Not only does Puget Systems know what they are doing, but they are a pleasure to do business with."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2015-06-30
"Everything about this computer purchase from Puget Systems went unbelievably well. They are a great group of people to deal with and really do put an emphasis on a personal touch. It was fun to follow the build process online. They also produce great products that live up to their billing."
5/5
2015-06-29
"Received my new Puget computer today. Unboxed it as per instruction and set it up. the process took only minutes. The unit is totally quiet. Perfect for sequencing and animation, modeling and rendering. This is the best unit I have ever purchased and I have been purchasing computers since 1984.
I can't say how PERFECT this unit is for my high end software. This unit is absolutely the best!
The info and help I received from online support was EXCELLENT. I double checked all info and they (support) saved me a LOT of money. Thank you Puget for making my purchase an easy task!
Shipping by FedEx was on time and my unit was delivered to my door at 7:19 am MST and I live 3 stories up!!
Perfect unit, perfect shipping.
Howard (Sonny) Martin"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2015-06-28
"My experience was flawless. The folks I spoke to on the phone where remarkably helpful. The process was really cool. Being able to track the building of my computers (I bought a full desktop system and a laptop), see photos of the testing, and see the overall development was a real bonus. When I got the systems, they were beautiful and worked perfectly. I write a lot of critiques. I call it the way I see it. These folks are on top of their game. Very well done."
5/5
2015-06-27
"I found the service, TAT and end product excellent. Thus far the unit is performing flawlessly and I know that Puget Systems is available for rapid assistance should I need it. This is my second computer (I have a laptop as well) from Puget and despite the steeper costs, I would not go with another vendor."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2015-06-26
"Over the years I've bought 4 other custom computer systems, and Puget Systems is hands down the ABSOLUTE BEST in the business! If you use your computer on a daily basis like I do, you need a quality system you can depend on, and Puget Systems only puts together systems with parts and components that they have tested, and verified to be reliable, and will last you a long time, with years of reliable service. The best way to order from them is to setup an account (for free), and go through their online quote system to pick out the components and features you think you'll like.... After the quote goes through, their expert sales staff will be happy to review it with you either on the phone or via email, and they'll make sure that it is the right system for your needs. They won't try to pressure you or oversell you in any way, which is what I really liked a lot, and their entire staff is friendly, prompt and efficient with the entire process. You can watch online in your account in real time as your parts are ordered, staged, received and prepared, and they go through a meticulous building and testing checklist to make sure that everything is accounted for, assembled correctly, and is working up to specifications. They benchmark your system and log it all for your reference, and even include restore disks and the original Operating system for you to reinstall or recover it if need be. I looked at several online custom computer companies before ordering with Puget Systems, and NONE of them could match their attention to detail, choices of quality components, prices, service, and most of all turn around time.... The soonest another company could build and ship it to me was over 1 month, while Puget Systems had mine built and in my house in just 8 business days ! I ordered the Genesis II System with their quiet modification package, and when they say QUIET, they mean it ! When I first turned it on, I thought there was something wrong with it because it is absolutely SILENT ! You can only hear a very tiny hum if you put your ear up to the case.... It is unbelievably quiet, especially if you get Solid State drives like I did. I would not hesitate to buy from them again, and will be recommending them to anyone I meet that might be in need of a quality system. Don't make the mistake of buying a cookie cutter computer from one of those big computer builders... They're usually built with the cheapest parts, that are loud, unreliable, and they often fill your operating system with bloatware and garbage that you don't need.... Puget Systems only puts the software you request on the system, so there are no surprises, and no junk programs clogging up and slowing down your system. Order your next system from PugetSystems.com.... I know you'll be happy, and they'll stand behind it and make it right if you ever have any problems, but since they build them right the first time, with only the best components, the chances of having a problem are very low in my opinion."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2015-06-25
"Very easy and clear process. Love the product.
Impressive communication and status reports."
5/5
2015-06-25
"Absolutely best boutique PC builder ever. Knowledgeable, careful not to sell me more than I needed, daily communication during the build, and on-time delivery. Thanks a lot."
5/5
2015-06-18
Music of the Spheres = Serenity
"I recently bought my second system from Puget Sound Systems. This one was a Serenity; the first one, a Spirit. Isn't that putting one's money where your mouth is ? I couldn't be happier with my choice.
I wanted a system to be pretty much dedicated to music, using notation and DAW software. I was glad to see that the company had some experience in this area. William was very helpful in designing a system to meet my needs, and at a good price point too. They tout the Serenity line as being quite. It absolutely is, while being quite snappy in loading and processing large sound libraries.
The company went out of the way to work with me on the shipping. When the build and burn was completed faster than first expected, I had a chance to get the box a week earlier than first anticipated. (This delay was due to my schedule requiring a Saturday delivery.) My request caught the shipping people by surprise. But they managed to get the unit out to me, really making my day. That's exceptional service from start to finish. I wouldn't hesitate to recommend them."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2015-06-15
"Wow. This computer purchase was completely different from all previous computer purchases. I have primarily designed computers and laptops at Dell and Lenovo websites in the past. They're OK. But so many times problems arose, and the difficulty in finding someone to talk to was maddening. Not to mention the hours spent trying to disinfect the computer from all the bloatware.
Now I'm in a position to spend a little more to get a great system. I've done this at least 15 times over the past 20 years (I have raised 10 kids), and 15 times I've had to grit my teeth and spend a week of my life trying to get the new computer to work right.
Enter Puget. Ordering a computer from Puget was an incredibly satisfying experience. Here's how it went down:
1. I looked at several custom computer review sites on the web and after checking the best-rated sites settled on Puget.
2. I built my dream computer on their website and submitted it.
3. I got an email from one of the designers at Puget within a few hours. He wanted to clarify what kinds of programs I was going to use the computer for. I gave him a rundown.
4. He suggested that the video card i had picked was a bit overkill if I was not interested in gaming, but only P-shop and Premiere video editing, and other programs requiring less video-processing intensity. He suggested a good, but less expensive one.
5. He asked how important noise level was (not much). He recommended faster but noisier 2TB D and E drives (a little less expensive) but a good low-noise case (a little more expensive). There were other details we covered as well, but I'm running out of space.
6. A few days later I received an email with the pictures of my system, including infrared photos showing heat diffusion at idle and at full load. One more day of testing, then ship.
7. I decided to buy a new high-def 27" monitor from Amazon while I waited. What a revelation! To be able to email the same guy who helped me put my system together, who wrote several of the web articles I studied, and to be able to ask him about how well various monitors will play with my new system. Extremely helpful. Not the least bit put-out by a non-techie with questions. Sweet...
8. I received my new system and new monitor on the same day. Putting this computer together was a joy. The packaging was even a joy. Every step Puget thought of what I might need and prepared me for it. Too much to say, but I'm enjoying my new computer absolutely completely the first day I turned it on. No crapware to remove. It just works. It's perfect.
9. The man who helped me at Puget did recommend one upgrade, that being a 500GB solid-state C Drive. I can't recommend this highly enough. Sooo fast! Nearly instantaneous boot-up. I wonder how many thousands of hours I've wasted waiting for my computers to boot up...
10. As far as the noise recommendations: This computer is literally silent. I have to look under my desk to see if it's on! Not sure why it would need to be quieter than this?
11. Regarding the downgrade on the video card: This beast opens and processes my 25MB RAW photos in Adobe PS nearly instantly. Haven't gotten to video editing yet, but I have no doubt that Puget hasn't led me astray. Just looked back and re-read our ten emails.
12. Just outstanding! They really got to the bottom of what I needed, and taught me along the way. Really a pleasure. I am a very, very satisfied customer. My next computer will definitely come from Puget."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
1021 - 1035 of 2730 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
About Puget Systems
Puget Systems blends the roles of system integrator, consultant, and workflow expert to provide our customers with tailor-made workstations and servers built to handle demanding workloads. Our process starts with a focus on client needs, rather than what we have on the shelf. In fact, there are no pre-built systems on the shelf! Instead, we are a trusted partner who will listen to each unique situation and customize solutions to customer pain points. Those include desktop, rackmount, and mobile workstations as well as servers and storage systems with a wide range of available hardware components. We operate across a wide range of industries, with particular specialties in Media and Entertainment, AI and Machine Learning, and Engineering. No matter what your workflow is, though, we can help!
Retailer Information
Contact:
Weekdays, 7am - 5pm PST
425-458-0273
support@pugetsystems.com
Puget Systems
visit the website
Share Puget Systems's Store Rating
0%
Reply Back Rate
This retailer does not reply back to reviews.
Collection Status
This company is currently soliciting reviews
Category Rank
Puget Systems is ranked #59 in computers & electronics
Puget Systems is ranked #19 in computer hardware
