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5 / 5 (41 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
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Six Months
Positive: 41
Neutral: 0
Negative: 0
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5/5
2015-08-18
"Dr. William Henshaw
I have had my custom Puget computer now for 3 weeks and it really zings. Quiet is what I asked for and I got a really fast (thanks to 1TB SSD C: drive), whisper quiet powerhouse for my music recording, mixing and visual presentations! Opening the side panel and seeing all cables neatly routed and secured was a new experience for me from my earlier 5 desktops from major brand sellers.
Everything worked as I requested with plenty of quick, convenient contact from both sales and service departments with people who speak English - what a terrific feeling.
I can't recommend Puget Systems highly enough from the other custom builders I researched on net . They have a highly integrated team that will build the computer you want with the finest brand parts in the business you can ask for and great suggestions if your not sure about compatibility, speed, or most importantly dependability.
My next computer will definitely be built by Puget Systems."
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5/5
2015-08-13
"My computer has just been shipped, the follow up and information I received during the built process is much more than I expected. This computer is my third custom built computer and I never had such service. I even called to have an information about the monitor I would buy elsewhere and received my answer within 15 minutes!
Thank you Puget System
I will write more when I receive the computer and have it up an running"
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5/5
2015-08-09
"This is my second custom computer from Puget Systems. The first is now ten years old. While everything but the case, CPU and motherboard has been upgraded or replaced over time the unit is still running well but slow by todays standards.
My new computer is from their Serenity series and it's fantastic. The unit was superbly packed for shipping and started up without problem. It is dead quiet, fast and the inside is the most uncluttered I have ever seen. The information binder that was included has lots of helpful documentation as well as all the software and hardware discs and a set of restore DVDs. While it came at a premium price I expect that, like my first one, it will outlive and outperform a store bought major brand by 2 or 3 times.
If you are looking for a premium product Puget Custom Computers is the place to go."
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5/5
2015-08-05
"This is my third computer from this company and as always I'm very happy with the quality of their service, as well as the quality of their product! A pleasure to deal with them once again."
5/5
2015-08-04
"My experience with Puget Systems in Auburn was/is very satisfied.
You were a big help getting my local Wi-Fi connections straightened out."
5/5
2015-08-02
"Pre-sales support was extremely helpful refining my configuration. Post-sales support called to make sure my machine was delivered and running fine. It was, it is, I am very pleased, and thank you.
dk"
5/5
2015-08-02
"Staff was knowledgeable and friendly. Called us to make sure all was good. Computer is magnificent Fast, quiet and looks great. The computer and Puget are exactly what we were looking for to fulfill our computer needs."
5/5
2015-08-02
"Fantastic. Couldnt be happier paying a premium price for a more than premium product. Actually could not be happier. Customer service was so helpful and so quick to respond. The fact that they list who is making the computer and what they are doing."
5/5
2015-08-01
"You need to make a decision. Are you willing to pay more to get more?
Over the years I have purchased many computers from a variety of sources (big box retailers, directly from the manufacturer, through Amazon, from a budget customization shop, and even from small a small local shop), always with the goal of getting the best specs for the buck.
What I have found is that the reliable computers had lots of horrible proprietary programs, and mediocre customer support and the computers with the best support needed it because they were so unreliable.
What I found from Puget was different even from the start.
First off, check out their website--you can see the people you are dealing with.
The purchase process was great:
William (my "sales" guy) patiently and promptly answered many, many emails as I comparison shopped and tried to optimize my configuration. He was very solution-based instead of specs-based in his approach, and really knew his stuff. (I'm the guy my friends, family and coworkers come to with computer issues, and even I was impressed)
It was easy to order.
The build process was impressive.
Granted, there is no immediate gratification here: you can't just load the computer into your car and bring it home. That said, their web site is pretty amazing--they share all the checklists they are going through with your build and even show pictures and thermal imaging (it would have been even better if they had taken a picture of the empty case to kick off the process, but that really is a nit)
The shipping and set-up process was well thought out.
The box and padding were very effective, and the unpacking instructions were very good. It even comes with a binder with key information and other relevant data.
I have not yet had the need to call their tech support--my PC just sits utterly silent in a corner doing everything I ask it to, without any unnecessary software. It just works.
Bottom line:
Puget Custom Computers is an affordable luxury brand.
If you are really cash-strapped, you'd probably be better off getting a mass-produced computer and making friends with the IT person at work. Otherwise, I would recommend you give Puget a look. I can't imagine buying a PC anywhere else!"
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5/5
2015-07-30
"Had an excellent transaction with Puget Custom Computers. William was professional and witty. He helped me during the entire process and worked with me to build the laptop that would best suit my needs. My laptop was well-packaged and arrived in perfect condition. I am extremely satisfied with my new laptop and highly recommend Puget Custom Computers. This is the best laptop I have ever owned to date."
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5/5
2015-07-29
"I ordered a custom computer for working with audio and music. The customer service was fast and concise. The computer itself was well packaged and remarkably clean when i received it. Really grateful that i made a choice to go with a custom pc company instead of a big corporation."
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5/5
2015-07-25
"I wanted to take some time before providing this laptop to see how it really stood out, and I have to say, it was worth every penny. Everything about this product and the company so far has been absolutely outstanding.
From the top quality laptop with excellently functioning parts and software that came with it, to the outstanding customer service that was with me from beginning to end and later on in the process of building and using the machine; I have never been more impressed by a company. Every representative has been incredibly helpful and friendly and I have gotten several "checkups" since finishing my transaction including a handwritten personalized letter. I could not possibly express how perfect my experience has been.
Puget Systems sets the bar for quality and customer service, and I could not possibly have done business with a better company."
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About Puget Systems
Puget Systems blends the roles of system integrator, consultant, and workflow expert to provide our customers with tailor-made workstations and servers built to handle demanding workloads. Our process starts with a focus on client needs, rather than what we have on the shelf. In fact, there are no pre-built systems on the shelf! Instead, we are a trusted partner who will listen to each unique situation and customize solutions to customer pain points. Those include desktop, rackmount, and mobile workstations as well as servers and storage systems with a wide range of available hardware components. We operate across a wide range of industries, with particular specialties in Media and Entertainment, AI and Machine Learning, and Engineering. No matter what your workflow is, though, we can help!
Retailer Information
Contact:
Weekdays, 7am - 5pm PST
425-458-0273
support@pugetsystems.com
Puget Systems
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Puget Systems is ranked #64 in computers & electronics
Puget Systems is ranked #19 in computer hardware
