Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
5 / 5 (42 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
Online Ordering
Secure Order Processing
Online Order Tracker
Customer Support Help
RMA
Six Months
Positive: 42
Neutral: 0
Negative: 0
Online OrderingSecure Order ProcessingOnline Order TrackerCustomer Support HelpRMA
Write a Review
Customer Reviews | Filter Reviews
5/5
2014-11-28
"The most impressive customer support that I've seen in twenty years of shopping online."
5/5
2014-11-26
Puget computers, the best computers in the market.
"Puget computers are head and shoulders above the rest. In test after test it never let me down. These guys know how to build a computer. They are courteous and very professional and know what they’re talking about. Their computers are very reliable. There are beautiful inside and out. You can tell these are well-built computers. I give the company and the workers five stars. The desk top computer I ordered from Puget was the best investment I’ve ever made. The computer is so fast it amazes me. I would recommend Puget computers to anyone who is looking for a reliable, fast, worry free and inexpensive computer. This computer is awesome. It arrived on time and was boxed extremely well. I would buy another Puget computer in a heartbeat. I don’t normally do these kind of reviews but I’m so impressed with Puget I just had to say something about the company and the people. Their people are amazing. Jeff Stubbers is an amazing guy. He helped me from beginning to end. He returned my emails, he was there by phone. He made me feel like part of the Puget family. Try getting any of that from any of the major computer companies and you’ll get laughed at. Thanks guys, you all are the best."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
5/5
2014-11-24
"They were courteous, prompt, and fully answered all of my questions. Their product met my expectations, and their service exceeded them."
4/5
2014-11-20
"The computer is awesome and the whole process was easy and transparent. Puget's website allows you to follow step by step and get updates on delivery timing. The issue I had was that 2 screws fell out when I pulled the computer out of the delivery box. I heard one screw fall on the floor and picked it up so it was not an issue. A couple of days latter there was a rattle inside. I had to open up the case and I found another screw rolling around inside the case. The 2 fixes took less than 5 mins. and its not an issue but it would have been a pain in the arse if I had lost the screws. Given the quality control that Puget undertakes I would have expected them to check the tourque. Having said all that, the computer is awesome and I would buy from Puget again. In fact they called me to see how the computer was and I told them about the screws. I think its a great company with great customer service."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2014-11-19
"Very pleasant people, quick to respond to questions and very willing (and overly capable) to help."
5/5
2014-11-19
"Puget does exactly what the say they are going to do. My computer is beautifully made; quiet; built like a tank and the support is first-rate. A Puget computer (I've had two) is not the cheapest computer around, but you get what you pay for."
5/5
2014-11-17
"This is my third build (I think) with Puget, replacing my last build with them after 5 years. (My old system is actually still performing well, but I decided to upgrade because the HD warranty is ending and the graphics card fan was getting noisier. I could've just replaced the graphics card/fan but, time to upgrade anyway.)
So, Jeff and I telcon'd on what my needs were. He made suggestions based on what was best for my situation - there was no upselling, no pushing this and that, and I felt comfortable and confident I would be getting the best system for my needs and wants, like I always have in the past.
From time to order to arrival at my doorstep was very speedy - about a week! - it actually arrived sooner than I was expecting, which was about 3 weeks ago - I just now set it up this weekend.
With setup, OS/software installation, systems configs and everything else completed, all I can say is Yeah! - this Beast is soo fast and soo quiet - it just amazes me and I'm loving it. My apps seems to snap open, and no time at all goes by when booting up. Incredible :)
Thank you so much, Jeff and Brett and Jon and Josh, for again exceeding my expectations. It's really nice to have such great personal service (they even made a video of my PC mid-build). They kept me informed everything step of the way. If I have questions or need tech help, I can call and get a really helpful person on the other end, who's really doing his or her best to help me (thanks, Josh). Jon really wanted to make sure I was happy and he did by going over and above.
Puget is a great American company and I highly recommend them for your computer needs. Service and quality doesn't get better than this."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2014-11-15
"Absolutely fantastic!!
I have been involved in workstation/server installations and associated software for 30+ years. Most folks focus on low price and I have to admit guilt as well.
My wife says when I get a new DELL system it is unpleasant as I expect the stuff to actually work and deal with dysfunctional CSR folks.
She pointed out that I always wanted to buy the Chevy but expected it to work like a Lamborghini. Not going to happen she said. "Spend a few bucks more and get the actual Lamborghini".
I did and what a pleasant surprise.
What she said as she watched me assemble/configure the Puget system is there were no phone calls, no issues, she heard, just me working and occasionally muttering "the stuff actually works"
Hardware quality seems to rate an 11 on a scale of 10.
No crapware, just what I needed and ordered.
Small issue of some missing screws and it turned out that they packed them and I failed to notice. The documentation on the system is a 12 on a scale of 10.
It is worth the additional money to actually get the Lamborghini."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2014-11-07
"I am extremely pleased with my experience with Puget Systems. I was able to get very quick answers to my questions. I received the laptop customized just the way I wanted it... without a any bloat ware. The laptop screen is vivid (I chose the gloss option). The laptop came with a notebook of information along with the drivers I might need in the future. Yes, I would definitely buy another computer from Puget Systems."
5/5
2014-11-04
"This is the third Puget Computer our family has purchased. We are sure this is the Very Best computer EVER and the Customer Service is outstanding."
5/5
2014-11-04
"Great experience! I built a custom system on their site, but it was coming in a bit more expensive than I wanted. Their system review suggested a few small changes that brought the rig within my desired budget. I've also never dealt with a company that provides such a complete experience. From the status updates as they were building, testing and shipping the rig, to the amount of personalized documentation included. I am definitely recommending Puget to friends for future computer purchases."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2014-11-03
"I found out about Puget Systems about 10 years ago, when I first started looking for a particular kind of computer system. Until then I had always worked with local companies to configure and build my computers -- trying to support local businesses. To make a long story short my latest locally built PC was a big disappointment.
In 2010, about 5-6 years after I started following their service (website), I configured (with assistance/advice from Jeff) my first Puget Systems Workstation. Since then I have configured and purchased two additional PCs from them. With the exception of one problem, which ended up being due to the unusual failure of a Kingston Ram chip, my Puget Systems computers have been flawless machines. To say that I am pleased or impressed with Puget Systems is an understatement. They offer a remarkable, generous, personalized service, which also happens to include competitive pricing!
Given the quality components I selected, I know the prices I paid were very reasonable; even with the poor exchange rate of the Canadian Dollar. Several friends/associates have since ordered their own Puget Systems computers based on the quality, performance and reliability of my customized workstation."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2014-10-31
"Packaging was excellent. The build quality was superb and this model is whisper quiet. I got it as a gift for my wife and she could not be happier."
5/5
2014-10-26
"Overall, a good laptop if you need a custom config not available through another volume vendor like Dell. I bought the 14" model that does not appear to be available any longer (Too bad). I had to send it back because of a loose CMOS battery but the issue was handled quickly and to my satisfaction."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
1171 - 1185 of 2736 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
About Puget Systems
Puget Systems blends the roles of system integrator, consultant, and workflow expert to provide our customers with tailor-made workstations and servers built to handle demanding workloads. Our process starts with a focus on client needs, rather than what we have on the shelf. In fact, there are no pre-built systems on the shelf! Instead, we are a trusted partner who will listen to each unique situation and customize solutions to customer pain points. Those include desktop, rackmount, and mobile workstations as well as servers and storage systems with a wide range of available hardware components. We operate across a wide range of industries, with particular specialties in Media and Entertainment, AI and Machine Learning, and Engineering. No matter what your workflow is, though, we can help!
Retailer Information
Contact:
Weekdays, 7am - 5pm PST
425-458-0273
support@pugetsystems.com
Puget Systems
visit the website
Share Puget Systems's Store Rating
0%
Reply Back Rate
This retailer does not reply back to reviews.
Collection Status
This company is currently soliciting reviews
Category Rank
Puget Systems is ranked #64 in computers & electronics
Puget Systems is ranked #19 in computer hardware
jonbach from Puget Systems has responded
Posted Nov-27-2014