Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
5 / 5 (41 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
Online Ordering
Secure Order Processing
Online Order Tracker
Customer Support Help
RMA
Six Months
Positive: 41
Neutral: 0
Negative: 0
Online OrderingSecure Order ProcessingOnline Order TrackerCustomer Support HelpRMA
Write a Review
Customer Reviews | Filter Reviews
5/5
2014-05-03
"Exceptionally good buying experience - everyone I talked with was very helpful.
Especially liked the follow up."
5/5
2014-05-01
"I truly thought that customer service was dead in the U.S. until I dealt with Puget Systems. The people at Puget are friendly, helpful and extremely knowledgeable. Their buy/build process is unlike anything I've experienced in many, many years. Five star all the way!!
I replaced a 10 year old Dell desk top computer that ran on Windows XP. I had read bad things about the Windows 8 user interface and knew that Windows 7 was a little past it's prime.
Puget Systems had the answer...the Windows 8 makeover to emulate Windows 7. You get the technology benefits of a Windows 8 back end with a pretty small learning curve from XP on the user interface.
The cost was pretty reasonable, too. I would have bought another Dell but they wouldn't add the upgrades that I wanted...not very customer oriented.
Thank you, Dell. My new Puget machine is of superior quality to the Dells I've seen (and owned) for around the same price as the Dell I tried to buy with the upgrades.
I had a few questions when I set up my new computer...so I placed several calls to Puget Systems. I got a real person on the phone (once I called and left a message but got a fast call back), that person was friendly, very helpful and walked me through the solution. It's comforting to know that this level of support is available, free of charge, for as long as I own my Puget computer.
Puget Systems is a welcome oasis in a desert of ignorance and disservice. I would recommend a call to Puget Systems to anyone looking for a new computer."
5/5
2014-05-01
"I was very satisfied with entire experience from my initial contact to the follow-up call to make sure everything worked."
5/5
2014-05-01
"My laptop does everything expected so far. People ask why I didn't buy a big name brand like Asus or Dell. Well, I shopped around and I am convinced I got more computer for the money and not a lot of bloatware. I like the fact Puget Systems Computers are tested before being shipped. While waiting for my laptop I didn't have to worry if I was going to get a "lemon" and have nothing but headaches when it arrived. I was kept informed of the build status and shipping progress. One question: Did this computer come with built in camera? I haven't found a control panel for it."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2014-04-29
"Puget has blown me away with their professionalism, thoroughness, attention to my needs, and making an otherwise stressful doubt-filled process one of actual delight!
Puget took the time to truly understand my unique requirements. They then employ this understanding to specify just the right components and configuration for my PC.
The total transparency of the build and testing process gave me confidence in the work being done and letting me share in the experience of my PC being created.
Oh, and the end result! I have used my PC for about 2 weeks now and find it to be fantastic. It meets my need for tremendous speed. With my Puget PC I have largely eliminated the wasted time in doing my research, writing, and presentation preparation. About 20-30 seconds to launch. Very quick reboots. Lighting fast MS Office application and documents launching, super fast execution of Evernote posts, etc., etc.
For all that Puget has done for my PC buying experience and satisfaction of my computing needs, their prices are a bargain. Previously I have used the major producers, Dell and HP, and two different local computer builders. None of them even come close to Puget Systems."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2014-04-28
"My Gosh! What a wonderful computer! From build start to finish Puget Systems was diligent in providing the expertise of producing a quality system. I purchased the Puget Serenity Professional. I have had the system for over a week with no problems. I'm a music lover, and Puget built this system to tailor my needs. All my recording programs loaded with no issues. And again, Oh My Gosh, how quiet this system is! Built to perfection. Thanks Puget!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2014-04-28
"In Aug and Sept of 2012 I begged family and friends for recommendations on home computers.
I was lost. I reviewed some of the Dell's online, walked into Best Buy and Sam’s and looked at Dell Boxes there too but did not have a clue how to shop for a new computer after holding on to my 9 yr. old Dell Dimension 4550.
I contemplated everything even thought of jumping ship and trying Apple. I was shopping for a Desktop (processor only. I was thinking I would stay with Dell but I was unhappy with the preset configurations and not being able to consider each component. I used to be able to go through Dells web site and learn more about all the computer components and now everything with Dell is bundled with fewer internal choices and I've heard that parts are pretty generic and low quality. I was poor as a church mouse but took money out of my 401K to finance a computer because I just could not take the problems, slowness and obsolescence I keep dealing with.
I am a middle aged woman, I don't do any games or graphics work except just scanning in some old photos. Mostly I just use for job searching, health research on the internet and word processing.
I also wanted a good warranty and service, because I just do not want to handle any possible new problems without really good support. Do not want or need the stress. I also wanted a quieter computer as my old one was loud.
I found everything I was looking for and more with Puget Systems. I love my computer!
I meant to write a review after the first year but now it’s been since Oct of 2012- 18 months ago!
Puget Systems http://www.pugetsystems.com/ built me new computer. Getting 9 years of value from my old Dell was a success and I wanted to make a good decision again. After over two months of researching long and hard- boring all my family and friends with minute details about computer components--- I feel I have a system I can upgrade for another 9 years and I have confidence in Puget for their quality and service."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2014-04-25
"My PC is everything I hope - fast, quiet, a dream. Makes all the difference in the world.
The staff went out of their way to be helpful; I can call anytime if I have a problem."
5/5
2014-04-22
"They are very, very caring for their customers.
The computer came quickly and is excellent."
5/5
2014-04-22
"Puget's customer service is second to none. not only the sales staff but also their software staff on helping in the set up of the computer. Jeff Stubbers was my sales associate who I will be working with in the near future for my desk top and Mika the tech who was the BEST also!!"
5/5
2014-04-22
"Product delivered on time and as advertised. I was contacted by several representatives throughout the buying process to ensure i was having all of my questions answered. Excellent product."
5/5
2014-04-21
"I liked seeing put together up, the updates on its process and the follow up after delivery. The PC it self was exactly as expected. Running well."
5/5
2014-04-21
"I have purchased and built many computers through the years. This time when I started looking to buy a new computer, I was again thinking of building it myself. My extensive search on the Internet gave many options for purchasing parts and/or having it customized or custom built.
I am "allergic" to noise, and wanted a computer that was as SILENT as possible and with top notch PERFORMANCE. My search led me to Puget Systems, a company I had never heard about before. So I did my due diligence and researched the company. I found loads of comments and reviews about the company, and close to 100% of them were bragging about how good this company is!!!
I started to "configure" my computer on their site, saved it so I could go back to it and make changes, which I did during several weeks, to make sure I got the configuration I needed.
During this process, I received a prompt email from Wilson Chau at Puget Systems, offering his assistance in reviewing my configuration and answering any questions I may have.
I had some concerns, and Wilson immediately replied and took care of all issues I brought up.
I sent him an email late at night one day - and within minutes, I had his reply.
Then I sent him an email very early morning next day - and again he replied within minutes. This guy never sleeps, LOL.
After placing the final order, I could literally watch online as the computer was built, the progress, who was working on it, and when it was done. Very cool!
The computer arrived exactly as scheduled, and the first thing I noticed, was the incredible thorough packaging. Absolutely top notch care!
The second thing I noticed after opening the computer and looking inside, was how incredible well put together and organized everything was, how nicely the cables were organized, how thoughtful the sound dampening material was applied etc. etc. There were nothing I could point to - that could have been done better or nicer!
Top notch assembly!
Today I am the happy owner of a brand new Serenity Mini, with Intel Core i7-4770k and Samsung 840 Pro SSD.
The computer is very fast, and it is absolutely quiet!
I sit next to it, but I cannot hear it running!
I will recommend Puget Systems to ANYONE looking to buy a new computer.
When you buy QUALITY - you will never regret, and you can enjoy for as long as you have your machine.
Thanks to all the people at Puget Systems - who built and handled my computer!
OS, California"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
1306 - 1320 of 2735 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
About Puget Systems
Puget Systems blends the roles of system integrator, consultant, and workflow expert to provide our customers with tailor-made workstations and servers built to handle demanding workloads. Our process starts with a focus on client needs, rather than what we have on the shelf. In fact, there are no pre-built systems on the shelf! Instead, we are a trusted partner who will listen to each unique situation and customize solutions to customer pain points. Those include desktop, rackmount, and mobile workstations as well as servers and storage systems with a wide range of available hardware components. We operate across a wide range of industries, with particular specialties in Media and Entertainment, AI and Machine Learning, and Engineering. No matter what your workflow is, though, we can help!
Retailer Information
Contact:
Weekdays, 7am - 5pm PST
425-458-0273
support@pugetsystems.com
Puget Systems
visit the website
Share Puget Systems's Store Rating
0%
Reply Back Rate
This retailer does not reply back to reviews.
Collection Status
This company is currently soliciting reviews
Category Rank
Puget Systems is ranked #64 in computers & electronics
Puget Systems is ranked #19 in computer hardware
jonbach from Puget Systems has responded
Posted May-01-2014