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1/5
2005-12-28
"Ordered on Dec. 15th. Awful customer service. Long hold times. Promised to expedite shipping three times after the item didn't ship on time. Still in warehouse on the 28th - ARgggggh! If you can get the same product elsewhere, you should."
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1/5
2005-12-27
"On-line retailer has nice, but over-priced products. Absolutely horrible customer service. Items ordered for Christmas gifts were never delivered, although credit card was charged immediately. Website order status is not updated. Telephonic customer service is nearly impossible to reach--up to 2 hours of hold time. Automated response to e-mail, then 5 to 6 days before follow-up, if any. Finally reached them on late Christmas eve, even then was put on hold for an extended period after indicating I wanted to cancel the order. DO NOT ORDER FROM THIS COMPANY AROUND THE HOLIDAY PERIOD. BUYER BEWARE!!!!"
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1/5
2005-12-24
"First and last order with Red Envelope. I placed an order on December 19th and paid $15.90 for Express Shipping (2-3 day shipping). I never received any emails from customer service about the status of my shipment. Tried to call Customer Service and heard on their recorded message, "If you are calling about an ordered item we have upgraded all shipping to assure arrival by Friday, December 23rd". Checked my order online and found out my order had shipped on Friday. Attempted to use their tracking system (UPS) but according to UPS the tracking number is invalid. Not happy. Red Envelope is NOT recommended.
It is now Saturday, December 24th. Just found out from Red Envelope that my package is scheduled to arrive on Tuesday, December 27th.
Package arrived on Tuesday. I talked with customer service and complained about the delay. I was told they would refund the shipping and discount my order by 20%. As of today (Jan. 2, 2005). There has been no refund posted to my account. I will now begin the process of trying to get my refund from Red Envelope."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
4/5
2005-12-15
"First time buyer-
I was a little hesitant to buy from Redenvelope because I wasn't familiar with their company. I was pleasantly surprised when they had the item I was looking for and I received my purchase in a reasonable time. I ordered moon shoes for 2nd day delivery and recv it in 3 days. Not bad. The only negative thing I have to say is that their prices are high. I paid $51 with shipping for the moon shoes and later found them at Target for $24. It really hurt to see how much I had overpaid!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2/5
2005-11-10
"Slow shipping. Five days after ordering it still shows "Preparing to Ship"......for a clearance item that they are discontinuing and only one color is left in stock. I am used to internet vendors who ship same day or next day. If they can't ship then they send an e-mail advising when it will be shipped. I've heard nothing from Red Envelope......"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall web site
Speed of web site
Web site being easy to use
5/5
2004-12-31
"Placed an order for a ginger bread house. Yes, you read correctly... A delicate, fragile ginger bread house through the company. Ordered as a gift to be delivered before Christmas, I truly thought that it would arrive in pieces. Shipped overnight for delivery on Christmas Eve, not only did the box arrive in one piece--but so did the ginger bread house!
Despite the company's outrageously high prices, the gift service that they offer is unparalleled in my mind. I was highly impressed by the company's ability to not only quickly get my order to me, but to get it to me whole and intact.
To offset the company's high prices, be on the lookout for online coupons. Many exist and can make the company look much more attractive in terms of affordability for last-minute gifts."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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