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4.91 / 5 (11 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
Six Months
Positive: 11
Neutral: 0
Negative: 0
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- Technical
5/5
2020-08-02
Shipping
"Red tool great serviice,arriving was an issue took 3 weeks to get here"
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5/5
2020-07-31
Good timing
"Very pleased with how fast it got to me and sooner than expected"
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5/5
2020-07-31
"Very good service at a great price"
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5/5
2020-07-30
Fast
"Ordered and showed up a week ahead of time very pleased"
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5/5
2020-06-28
Customer service
"Customer service was excellent, tool was shipped out to me very quickly and on my doorstep. Tool was exactly as described in their advertisement I would shop with them again."
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1/5
2020-04-01
Do not buy from Red Tool Store
"I ordered a M18 Fuel Pole Saw Kit and ensured what I was buying was correct. My confirmation email showed exactly what I ordered. When I received a confirmation email of delivery it showed that a M18 Fuel String Trimmer had arrived. Not what I ordered. Indeed I received the wrong product. I contacted customer service multiple times over a week and a half and finally was able to speak to someone. Customer service told me I was at fault and I was responsible for shipping the tool back at my own expense. I talked to multiple representatives and they had no respect for me as a customer. Their mission statement is “Customer service is our priority” which is 100% false. I will never shop with them again!"
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1/5
Updated on: 2020-03-06
Instead of customer appreciation feels like they try to shut you up for there mistakes!!
"I ordered a 2863-20 impact wrench $300 and was happy to get the light on discount . Checked the review's on the light and couldn't wait to have both my tools come in , was checking the app 24/7 to see if my items was getting closer to being dropped off . Well when I received the package (in hand from fed ex ) and opened the box there was only 1 tool (impact wrench) the reciept showed 2 tools were supposed to be in the box . I emailed red tool and when I finally got a response , they said to send pictures of the box and everything how I received it . I explained how I tried to run after the fex ex driver ( they didnt have me sign no paper or anything) but they were driving like most delivery drivers drive . The only thing red tool was able to do is refund my money and the tool I was ordering was all of a sudden sold out . Usually I wouldn't be upset, but I felt like a kid on Christmas day, excited to put these milwaukee tools to work and make my job easier . But nope! Instead of offering another light of same or equal value they couldn't responed to my messages after saying "you money is sent back to your account ". Wouldnt order from here again"
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5/5
2020-03-02
Excellent delivery and packaging!
"I ordered a hole dozer kit and Milwuakee's direct website had the best price of anyone I could find on the internet. Tracking was great, communication was excellent, and the packaging was perfect. I will order from them again in the future."
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5/5
2020-02-01
Great Speedy Delivery
"Very easy to locate and order..really fast delivery 2 days thank you sooo much
Product exactly as shown great products always with Milwaukee"
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4/5
2020-01-06
Hot Jacket
"Was looking to get this jacket for our son but everyone was sold out. Was able to find it on Red Tool. Good pricing and shipped on time. Only thing the Jacket had a special with it. Purchase the jacket and receive a extra free battery. Did not receive the additional battery. Will be contacting Red Tool to follow up."
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4/5
2020-01-02
Good but,
"Wish I knew that it was the jacket only. Still love it and delivered faster than estimated"
1/5
Updated on: 2019-12-17
Terrible Customer Service
"Placed an order for Christmas. Received an email saying my order had been placed on hold. Called the number and they said it was because I had used a different shipping address than the billing address. I followed his instructions and emailed them a copy of MY photo ID and was told I would still receive it by Christmas. The next day I get a text saying my order had been canceled. Called them again to straighten it out, was told I would just have to try & order it again and that it probably would not get to me by Christmas now. This all being their fault, I would think they would have taken my order right then over the phone and sent it overnight if need be to make it right. We order
A LOT of Milwaukee tools but I will not be getting them from Red Tool ever again!"
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5/5
2019-11-10
one of my favorite stores for buying tools!
"The Red Tool Store is one of my favorite places to buy tools. always a good experience !!!"
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5/5
2019-11-04
Amazing
"I will order time and time again, good people good service!"
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5/5
2019-09-04
Very Satisfied!
"Shopping was easy, price was best around, and delivery was on time and no issues! Very satisfied customer! I would recommend shopping here always!"
211 - 225 of 227 reviews
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Red Tool Store is ranked #199 in home & garden
Red Tool Store is ranked #31 in home improvement
