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4.13 / 5 (83 reviews) average score over the past This merchant had 75.9% positive reviews over the last Six Months 
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Six Months
Positive: 63
Neutral: 3
Negative: 17
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- Technical
5/5
2024-03-01
Outstanding service
"Eric got the issue resolved quickly. He knew exactly what was wrong and was not only knowledgeable, but clearly explained my error in a professional manner (which didn't ding my pride unnecessarily ,-)
I would recommend your company specifically for the excellent support team you have.
Kind regards,
Denise"
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5/5
2024-02-29
Lenovo idea pad
"Package came quickly. The setup wasn't to bad. Computer works pretty good."
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5/5
2024-02-27
Excellent customer service
"I was assisted by Emre today. I struggled a lot to download microsoft office 2019 on my old macbook however, Emre guided me step by step, was very patient and assisted me all the way through until my applications were ready to use"
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5/5
2024-02-26
Bitdefender Internet Security (1YR, 1PC)
"I have used the code and thing went smoothly"
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5/5
2024-02-26
All good
"I always worry when I select a top Google suggested vendor. The product order and delivery was just as expected. I have not had any issues."
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3/5
2024-02-26
Could be far more streamlined.
"The process of setting up a purchase for the OS was tedious & timely. I think considering this is the sale of Microsoft products that it could be more efficient."
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5/5
2024-02-24
The best!
"Easy. Quick. Good support!"
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5/5
2024-02-24
Prompt Refund
"After I realized I had ordered the wrong thing, I had a refund within 24 hours."
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5/5
2024-02-24
Excellent assistance
"The service representative Paul was excellent, thorough, patient and professional. We are very appreciative of the level of professional assistance."
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2/5
2024-02-23
Frustrating
"It took a lot of try's to load software so it would work. Never got the promised discount either.
Will go elsewhere next time"
5/5
2024-02-22
Installing Microsoft Office 2016
"Thank you Emre for your patience and your competence. The result is great."
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2/5
2024-02-22
Not quite like MS office
"I couldn't print an envelope correctly. There is no help either."
5/5
Updated on: 2024-02-21
Quick response
"Responded quickly and solved the problem. Nice to not be left in the dark and frustrated."
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5/5
2024-02-21
Great customer service
"I had questions before and after purchasing software for my Macbook Air. David and Emre answered the questions quickly and thoroughly. The software arrived well within the 30 minute time frame. Good job! I don't buy software often, but I'll come back to Softwarekeep next time I need something."
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4/5
2024-02-21
downloading MS Office for Mac
"I had a few problems accessing the right place to download. Other than that installing was fine."
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196 - 210 of 10477 reviews
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Retailer Information
Contact:
All Day
+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
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Category Rank
Softwarekeep.com is ranked #19 in computers & electronics
Softwarekeep.com is ranked #2 in software
CustomerSupportTeam from Softwarekeep.com has responded
Posted May-10-2024We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about our product/service, and we are sorry to hear that you had a negative experience.
We would like to take this opportunity to apologize for any inconvenience caused and address your concerns. Our team is dedicated to providing high-quality products and services, and we want to ensure that every customer is satisfied.
We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns. We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.
Thank you for choosing our company, and we hope to hear back from you soon.
Best regards,
SoftwareKeep Support Team