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4.17 / 5 (87 reviews) average score over the past This merchant had 77.01% positive reviews over the last Six Months 
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Six Months
Positive: 67
Neutral: 3
Negative: 17
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- Technical
5/5
2024-02-24
The best!
"Easy. Quick. Good support!"
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5/5
2024-02-24
Prompt Refund
"After I realized I had ordered the wrong thing, I had a refund within 24 hours."
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5/5
2024-02-24
Excellent assistance
"The service representative Paul was excellent, thorough, patient and professional. We are very appreciative of the level of professional assistance."
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2/5
2024-02-23
Frustrating
"It took a lot of try's to load software so it would work. Never got the promised discount either.
Will go elsewhere next time"
5/5
2024-02-22
Installing Microsoft Office 2016
"Thank you Emre for your patience and your competence. The result is great."
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2/5
2024-02-22
Not quite like MS office
"I couldn't print an envelope correctly. There is no help either."
5/5
Updated on: 2024-02-21
Quick response
"Responded quickly and solved the problem. Nice to not be left in the dark and frustrated."
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5/5
2024-02-21
Great customer service
"I had questions before and after purchasing software for my Macbook Air. David and Emre answered the questions quickly and thoroughly. The software arrived well within the 30 minute time frame. Good job! I don't buy software often, but I'll come back to Softwarekeep next time I need something."
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4/5
2024-02-21
downloading MS Office for Mac
"I had a few problems accessing the right place to download. Other than that installing was fine."
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1/5
2024-02-21
Can't install what you sent me
"You sent me a file of some type that won't load like all other software - also apparently I must use the old command line to complete the installation - haven't used that in years and don't know where it is found in Windows 11. Can you send me somethng I can use?"
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3/5
2024-02-20
ordered excel 2021 for pc, received Microsoft Office 2019 Home and Business for Mac
"when I noted the problem and asked for refund, it came quickly"
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1/5
2024-02-20
Worst experience
"I was charged the 49.99 and then instead of getting an email to download my app I was told I needed to prove that my credit card was good before I could get the information to get my purchase. I couldn't enter the information in the email and the tech was an idiot and when I told him If I didn't here back from him in 10 minutes I would cancel through my Credit card. He wrote me back that he had put in for a refund for me. either they don't want to sell this product or the product is not good. I would say if you want to take a chance but I just want my refund."
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1/5
2024-02-19
Just didn't work
"could never get it to download. Waiting for my money back."
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1/5
2024-02-19
Didn't receive product that I bought
"I first bought Microsoft Word for Mac. Then I saw the price for Microsoft Office 2021 for Mac and bought it. But I received Microsoft Office 2021 for PC. Then I tried to get a return on the purchase of Microsoft Word for MAC and it was refused because they said I already activated it, which I don't think I did because I was more interested in activating Microsoft Office 2021 for Mac. I'm not a happy customer, so I requested a refund on all my purchases. It was too hard doing business with you."
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5/5
Updated on: 2024-02-19
Code to download product didn't work but problem fixed!
"I tried several times to download the product using the code I was emailed but it kept telling me that code had already been used. What I didn't realize is that I needed to go back into my Microsoft account to download it. A support person, Daniel reached out to me and sent me very clear instructions to get where I needed to be. Thank you!"
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196 - 210 of 10471 reviews
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Retailer Information
Contact:
All Day
+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
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Category Rank
Softwarekeep.com is ranked #20 in computers & electronics
Softwarekeep.com is ranked #2 in software
CustomerSupportTeam from Softwarekeep.com has responded
Posted May-10-2024We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about our product/service, and we are sorry to hear that you had a negative experience.
We would like to take this opportunity to apologize for any inconvenience caused and address your concerns. Our team is dedicated to providing high-quality products and services, and we want to ensure that every customer is satisfied.
We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns. We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.
Thank you for choosing our company, and we hope to hear back from you soon.
Best regards,
SoftwareKeep Support Team