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4.35 / 5 (86 reviews) average score over the past This merchant had 81.4% positive reviews over the last Six Months 
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Six Months
Positive: 70
Neutral: 3
Negative: 13
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- Technical
5/5
2024-02-13
Excellent experience
"I received excellent customer service (& patience!) from Emre. I hope if I need help again, that's who I'll get.
Thanks!"
5/5
2024-02-12
easy and supportive
"Software keep delivered as promised. I bought a standalone version of MS Office which was appreciated"
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5/5
2024-02-12
EXEL install
"Daniel Emre was very helpful when I problems installing EXEL on my MAC."
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5/5
Updated on: 2024-02-10
A long struggle that ended with success
"This is not my first experience with Microsoft and Macs. After my late, great laptop died, I searched long and hard to find another of similar vintage with a 15" monitor. Of course, it came bare-bones, but with an upgraded OS 10.13.6 on which my favorite MS 2011 will not run, so I had to purchase MS 2016; but true to form, it was not an easy, seamless installation and required roughly three hours to accomplish, working with two different techs. The second Tech, Daniel. did not give up easily, and after he tried to reinstall the program, called me back and he solved the installation problem. The only problem was the poor connection which made it difficult to understand him....his language skills were impeccable, but the connection was very sketchy and kept breaking up. In spite of this, he did the job and I am now using a word processor for the first time on this Mac, writing this evaluation. Thank you Daniel!"
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5/5
2024-02-10
Excellent Service and helpful guidance for installing my software
"I had a very bad experience when I purchased office from eBay, never did activated my office. With soft keep everything went great. Thank You
Alvin Kaholokula, ****@****"
1/5
2024-02-10
Bait and switch
"AFTER I had checked out and had my credit card charged then I am informed they no longer can deliver the product I ordered. If they could not deliver, that should have been apparent before the order process.
Very unlikely I will use this company again."
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5/5
2024-02-09
Good price for product
"Bought MS Office 2019, half the price than direct from Microsoft. Key sent to email in 5 minutes. Easy to follow instructions. Logged into Microsoft account enter key and download began."
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5/5
2024-02-09
Outstanding service
"It is simply easy to work with Softwarekeep.
Never have I been disappointed."
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5/5
2024-02-09
Great tech
"unable to activate Microsoft office. Had a chat with Emre"
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1/5
2024-02-09
Still cannot download program that I paid for. Ad reads easy download after payment. Payment went through my bank but can’t download
"Made payment and when I went to download they want another payment. Thinking I was scammed."
5/5
2024-02-08
Fast assistant
"Eric was very understanding and willing to help to fix my problem, fast replies! Thank you very much.
Regards,
Karen"
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5/5
2024-02-08
Purchased wrong windows version but let me refund
"I purchased Windows 11 Home instead of Pro and they refunded my mistake without making it a hassle so I could buy the right one and not be out $90. Both product keys were sent relatively quickly, within the 30 minutes they quote."
5/5
2024-02-07
Was skeptical, but delivered above expectations
"I was purchasing office 365 software for my laptop; I recently retired and the company allowed me to keep my computer but wiped out some of the software included Office. I am not a tech savvy person, so was going to take the traditoinal route and get it directly from Microsoft, but did some research and decided to purchase it from Softwarekeep at a fraction of the cost. I was skeptical that it was a scam. After the purchase they sent me the instructions along with the download and key. First thing I noticed is that they gave me the Pro version, I contacted customer service via chat and the told me that they were our of my version and gave me a complimentary upgrade. I followed the instructions including the link to clean up any old office software, downloaded the product and got an error message at the very end stating the license associated with the key has been used. My anxiety level went up, contacted customer service again and they very quickly walked me through what needed to be done to get a successful activation. All is working great, and I'm very glad I saved the money. The reaction time with customer service made the experience a good one, vs if they were slow to respond. I would highly recommend the company."
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5/5
2024-02-06
Excellent
"Provided prompt service. Provided clear and complete download and install instructions. What more could you wish for?"
5/5
Updated on: 2024-02-06
Best service ever!!!
"I was fortunate to have Ray Bryan working through a couple of difficult obstacles that were preventing the successful download and installation of my recently purchased software. Ray Bryan was patient, knowledgeable, resourceful and fast in ultimately identifying the issues and achieving resolution. To date, this was the best tech service I have ever received, surpassing even subscription paid tech support which promise premium service. None have even come close to the support I received this evening. Many thanks, and I will return for future purchases!
Jeffrey Rockett"
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211 - 225 of 10461 reviews
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Retailer Information
Contact:
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+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
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Category Rank
Softwarekeep.com is ranked #21 in computers & electronics
Softwarekeep.com is ranked #2 in software
Softwarekeep from Softwarekeep.com has responded
Posted Feb-19-2024Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not able to receive your order. As per our records, we notified you immediately after you placed the order to verify it within 15 minutes. We also sent you a reminders to verify your order before it was ultimately refunded due to the lack of verification within the specified 48 hours.
We understand that this was not the outcome you expected, but we would like to emphasize that our verification process is in place to ensure the security of our customers' transactions. Unfortunately, we were unable to process your order due to the lack of verification within the specified time frame.
At SoftwareKeep.com, we prioritize our customer's safety and security above sales. So even if the order went through and payment was taken out, we still need to make sure that the order was placed by the actual card holder or was authorized.
We appreciate your understanding and would like to offer our assistance in placing a new order if you wish to do so. Please don't hesitate to reach out to us if you have any further concerns or questions.
Thank you for choosing our service, and we hope to have the opportunity to serve you again in the future.
Respectfully,
The SoftwareKeep Team