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4.13 / 5 (83 reviews) average score over the past This merchant had 75.9% positive reviews over the last Six Months 
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Six Months
Positive: 63
Neutral: 3
Negative: 17
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- Technical
2/5
2024-12-08
Uncertain about delivered promises.
"Uncertain about delivered promises. Ordered software. After not receiving email for download reached TA and received it. Not yet installed."
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5/5
2024-12-08
MS Office for older OS MAC
"Paul helped me several times as I was having to upgrade from a previous version of MAC OS to Catalina (the newest OS my MAC would allow) so I was limited to MS Office 2019. He had to work on my MAC on a couple of occasions but hung in there until it was complete. Thank you so much for the help and allowing my MAC to continue to function.
Best!"
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-20-2024Hi, thank you for your review! We’re glad to hear that you’re satisfied with the level of our service! - Chase
3/5
2024-12-06
Difficult finding the download.
"Apart from the above ok"
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5/5
2024-12-03
Daniel was very patient and helpful
"I transferred my Microsoft suite to a new computer but had some challenges accessing my license.
Daniel patiently walked me through the re-install and I up and running. Very pleased. Thank you."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-20-2024Hi, thank you for your review! We’re glad to hear that you’re satisfied with the level of service Daniel provided! - Chase
5/5
2024-12-03
Fantastic after sales
"What a fantastic after sales service. I bought MS office 2016 back in 2019 and had to reinstall after a Microsoft update failed to install correctly. Anne from Softwarekeep had me up and running once again in no time. Excellent service and wouldn't hesitate to buy my MS Office software from Softwarekeep once again."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-20-2024Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
-Chase
-Chase
5/5
Updated on: 2024-12-03
Great service, and fast solution to my problem
"I contacted support because of a Microsoft installation issue and dreaded calling Microsoft. Daniel gave me quick and clear instructions for installing my software and it worked quickly. Thanks Daniel."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-01-2024Hi, thank you for your feedback! We’re thrilled to know you’re pleased with our service, and we’re grateful for your support. - Chase
5/5
2024-12-02
A pleasant experience
"Although our interaction didn't result in the anticipated outcome, my experience with Softwarekeep has been positive and encouraging."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-02-2024Hi, thank you for sharing your experience! We’re delighted to know you’re happy with our service. We look forward to serving you again! - Chase
1/5
2024-12-01
Error
"This software is a duplication of software I purchased from Microsoft in October. I did not realize it at the time I purchased it from you because the name was different. I could not find a place to cancel the sale on your site"
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Softwarekeep from Softwarekeep.com has responded
Posted Dec-02-2024Hi there,
I can see in our records that you reached out and we issued you a full refund.
It would mean a lot to us if you'd review and change this rating.
Thanks in advance,
Chase
I can see in our records that you reached out and we issued you a full refund.
It would mean a lot to us if you'd review and change this rating.
Thanks in advance,
Chase
1/5
Updated on: 2024-12-01
The worst
"I have had nothing but grief . The software was forwarded in some ISO format instead of a simple Microsoft download. Whatever this ISO nonsense is just wants me to purchase more software. Send me a Microsoft disk!"
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-01-2024Hi, We’re sorry to hear about your experience and sincerely apologize for any inconvenience caused. We’ve attempted to reach you by phone but were unable to connect, so we’ve sent an email instead to address your concerns. Please don’t hesitate to reply to our email or contact us directly so we can resolve the matter promptly. We value your feedback and look forward to assisting you.
5/5
2024-11-30
Quick and Easy
"Ordered MS Outlook. Delivered quickly and completely. Had a small issue with downloading, but customer service was quick to help."
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5/5
2024-11-29
Quick Response, courteous, helpful
"Needed assistance with getting previously purchased MS Office onto new computer, downloading product key on Microsoft account wasn't working. Customer Service Rep (Daniel) was quick to respond and provided suggestions to solve the problem. Every time I've dealt with Softwarekeep.com, they've always been great."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-01-2024Hi, thank you for sharing your positive experience! We’re delighted to know you’re happy with both your software and our service. We look forward to serving you again! - Chase
5/5
2024-11-26
great after sale experience
"Thank you so much for your help Emir
I really appreciate your step by step instructions
You saved a lot of my time
You did a great explanation for a new Mac user.
Hope you have a wonderful like I had with your help
thank you Softwarekeep.com"
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-01-2024Hi, thank you for sharing your positive experience! We’re delighted to know you’re happy with both your software and our service. We look forward to serving you again! - Chase
5/5
2024-11-25
Excellent customer service
"Emre did a great job he responded quickly and efficiently, I am very happy with both your sales department and the support that we have received. You guys are the first place I look for software.
thanks
Kevin"
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-01-2024Hi, thank you for your feedback! Your satisfaction means the world to us, and we’re excited to assist you with your future needs. - Chase
5/5
Updated on: 2024-11-25
Softwarekeep.com impeccable service from Daniel
"My software support and set up was fast easy and amazing. Daniel was the tech who made sure everything worked, Daniel for sure knew the programs and how to find positive results. He took the time to go through each (outlook, excel, word, power point) and made sure of proper function. Daniel was very professional, kind and courteous. He was easy to communicate with and seemed pleased to help. I very much recommend Daniel in his technical support."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Nov-25-2024Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase
5/5
2024-11-25
Great support from Bryan in software support
"I was having difficulty finding where to download my product after purchase. Bryan’s response was immediate and perfect!"
CustomerSupportTeam from Softwarekeep.com has responded
Posted Nov-27-2024Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase
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Retailer Information
Contact:
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+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
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Category Rank
Softwarekeep.com is ranked #20 in computers & electronics
Softwarekeep.com is ranked #2 in software
CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-15-2024