Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.18 / 5 (88 reviews) average score over the past This merchant had 77.27% positive reviews over the last Six Months 
Online Ordering
Secure Order Processing
Visa
Discover
American Express
Six Months
Positive: 68
Neutral: 3
Negative: 17
Online OrderingSecure Order ProcessingMcAfee Secure
VisaDiscoverAmerican Express
Write a Review
Customer Reviews | Filter Reviews
- Technical
1/5
2024-12-01
Error
"This software is a duplication of software I purchased from Microsoft in October. I did not realize it at the time I purchased it from you because the name was different. I could not find a place to cancel the sale on your site"
Detailed Ratings
Pricing of products and services
1/5
Updated on: 2024-12-01
The worst
"I have had nothing but grief . The software was forwarded in some ISO format instead of a simple Microsoft download. Whatever this ISO nonsense is just wants me to purchase more software. Send me a Microsoft disk!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-01-2024Hi, We’re sorry to hear about your experience and sincerely apologize for any inconvenience caused. We’ve attempted to reach you by phone but were unable to connect, so we’ve sent an email instead to address your concerns. Please don’t hesitate to reply to our email or contact us directly so we can resolve the matter promptly. We value your feedback and look forward to assisting you.
5/5
2024-11-30
Quick and Easy
"Ordered MS Outlook. Delivered quickly and completely. Had a small issue with downloading, but customer service was quick to help."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2024-11-29
Quick Response, courteous, helpful
"Needed assistance with getting previously purchased MS Office onto new computer, downloading product key on Microsoft account wasn't working. Customer Service Rep (Daniel) was quick to respond and provided suggestions to solve the problem. Every time I've dealt with Softwarekeep.com, they've always been great."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-01-2024Hi, thank you for sharing your positive experience! We’re delighted to know you’re happy with both your software and our service. We look forward to serving you again! - Chase
5/5
2024-11-26
great after sale experience
"Thank you so much for your help Emir
I really appreciate your step by step instructions
You saved a lot of my time
You did a great explanation for a new Mac user.
Hope you have a wonderful like I had with your help
thank you Softwarekeep.com"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-01-2024Hi, thank you for sharing your positive experience! We’re delighted to know you’re happy with both your software and our service. We look forward to serving you again! - Chase
5/5
2024-11-25
Excellent customer service
"Emre did a great job he responded quickly and efficiently, I am very happy with both your sales department and the support that we have received. You guys are the first place I look for software.
thanks
Kevin"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-01-2024Hi, thank you for your feedback! Your satisfaction means the world to us, and we’re excited to assist you with your future needs. - Chase
5/5
Updated on: 2024-11-25
Softwarekeep.com impeccable service from Daniel
"My software support and set up was fast easy and amazing. Daniel was the tech who made sure everything worked, Daniel for sure knew the programs and how to find positive results. He took the time to go through each (outlook, excel, word, power point) and made sure of proper function. Daniel was very professional, kind and courteous. He was easy to communicate with and seemed pleased to help. I very much recommend Daniel in his technical support."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
CustomerSupportTeam from Softwarekeep.com has responded
Posted Nov-25-2024Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase
5/5
2024-11-25
Great support from Bryan in software support
"I was having difficulty finding where to download my product after purchase. Bryan’s response was immediate and perfect!"
CustomerSupportTeam from Softwarekeep.com has responded
Posted Nov-27-2024Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase
5/5
2024-11-23
EXCELLENT!
"Daniel is wonderful...very patient getting my word and excel installed when I was having issues with my software key...give him a raise"
Detailed Ratings
Pricing of products and services
CustomerSupportTeam from Softwarekeep.com has responded
Posted Nov-27-2024Hi, Thank you for your feedback! We look forward to seeing your next purchase! - Chase
5/5
2024-11-17
Helping me with installing Microsoft outlook 2013
"Daniel assistance was outstanding, he set up my Outlook 2013 which allowed my email to finally work. I feel Daniel should be awarded employee of year! Daniels service is second to done! Thank you for all your help. I would highly recommend Softwarekeeper.com for all you future purchases!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
CustomerSupportTeam from Softwarekeep.com has responded
Posted Nov-25-2024Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase
1/5
2024-11-14
Windows Office 365
"I ordered software and it was subbed to the software I already had installed on my computer."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
CustomerSupportTeam from Softwarekeep.com has responded
Posted Nov-15-2024Hi,
We sincerely apologize for the inconvenience caused by our recent action of sending you an upgraded software for free without your explicit permission. We deeply regret any frustration or confusion this may have caused you.
At SoftwareKeep.com, we strive to provide our customers with the best products and services, and in this instance, we fell short of our own standards. Our intention was to enhance your user experience, but we acknowledge that we should have sought your consent beforehand. Please accept our apologies for the oversight.
We understand that this situation may have inconvenienced you, and we genuinely want to make it right. Your satisfaction is of utmost importance to us, and we would like to know if there is anything we can do to turn around your experience. By providing additional support, or any other way we can assist you, please let us know. Our aim is to ensure that you are completely satisfied with our services.
Please reach out to us through phone, email, through chat on our website to ensure that your concerns are promptly addressed, and together, we can find the best solution to rectify the situation.
Once again, we extend my sincerest apologies for any inconvenience caused. We value your business and look forward to serving you better in the future.
Thank you for your time and consideration.
We sincerely apologize for the inconvenience caused by our recent action of sending you an upgraded software for free without your explicit permission. We deeply regret any frustration or confusion this may have caused you.
At SoftwareKeep.com, we strive to provide our customers with the best products and services, and in this instance, we fell short of our own standards. Our intention was to enhance your user experience, but we acknowledge that we should have sought your consent beforehand. Please accept our apologies for the oversight.
We understand that this situation may have inconvenienced you, and we genuinely want to make it right. Your satisfaction is of utmost importance to us, and we would like to know if there is anything we can do to turn around your experience. By providing additional support, or any other way we can assist you, please let us know. Our aim is to ensure that you are completely satisfied with our services.
Please reach out to us through phone, email, through chat on our website to ensure that your concerns are promptly addressed, and together, we can find the best solution to rectify the situation.
Once again, we extend my sincerest apologies for any inconvenience caused. We value your business and look forward to serving you better in the future.
Thank you for your time and consideration.
5/5
Updated on: 2024-11-14
Fast and efficient
"Immediate reply, clear and easy instructions. Everything now works perfectly well. Thank you Emre."
Detailed Ratings
Overall customer service
Likelihood of customers making future purchases
CustomerSupportTeam from Softwarekeep.com has responded
Posted Nov-25-2024Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase! - Chase
1/5
2024-11-14
Usability
"Could not get software started"
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
CustomerSupportTeam from Softwarekeep.com has responded
Posted Nov-14-2024Hi,
Thanks for leaving us your feedback. We genuinely value your feedback, and I want to assure you that we are committed to resolving any issues you may be facing.
Upon reviewing our records, it appears that we have sent you several emails in an effort to assist you with your concerns. In addition to email correspondence, please keep in mind that we offer multiple channels for support. Our real-time chat support and phone support, both accessible through our website, are available for you to reach out and receive immediate assistance. If you find that emails are not reaching you or are getting lost, these alternatives can provide a more direct and responsive way to address your concerns.
If you could kindly respond to our emails or reach out through our real-time chat or phone support, we would greatly appreciate the opportunity to address your concerns promptly and comprehensively.
Thank you for your understanding, and we look forward to assisting you further.
Thanks for leaving us your feedback. We genuinely value your feedback, and I want to assure you that we are committed to resolving any issues you may be facing.
Upon reviewing our records, it appears that we have sent you several emails in an effort to assist you with your concerns. In addition to email correspondence, please keep in mind that we offer multiple channels for support. Our real-time chat support and phone support, both accessible through our website, are available for you to reach out and receive immediate assistance. If you find that emails are not reaching you or are getting lost, these alternatives can provide a more direct and responsive way to address your concerns.
If you could kindly respond to our emails or reach out through our real-time chat or phone support, we would greatly appreciate the opportunity to address your concerns promptly and comprehensively.
Thank you for your understanding, and we look forward to assisting you further.
5/5
2024-11-11
Always there for you!
"Product received very quickly and as described. Have used Software keep before. Wouldn't have it any other way. If something does go wrong, they are there to make it right right away."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
CustomerSupportTeam from Softwarekeep.com has responded
Posted Nov-14-2024Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
-Chase
-Chase
1/5
2024-11-10
Bait & Switch
"Disputed charge with bank. Do not want product."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
CustomerSupportTeam from Softwarekeep.com has responded
Posted Nov-25-2024Hi,
We appreciate you leaving your feedback and we regret any inconvenience that was caused.
If you would be willing to revise your review based on the swift resolution of your refund request, it would mean a lot to us. Your updated review will help other potential customers get a more accurate understanding of our service and the steps we took to address your concerns.
If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction.
Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
-Chase
We appreciate you leaving your feedback and we regret any inconvenience that was caused.
If you would be willing to revise your review based on the swift resolution of your refund request, it would mean a lot to us. Your updated review will help other potential customers get a more accurate understanding of our service and the steps we took to address your concerns.
If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction.
Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
-Chase
76 - 90 of 10471 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
Retailer Information
Contact:
All Day
+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
visit the website
Share Softwarekeep.com's Store Rating
55%
Reply Back Rate
This retailer replies back to your replies in some capacity.
Collection Status
This company is currently soliciting reviews
Category Rank
Softwarekeep.com is ranked #19 in computers & electronics
Softwarekeep.com is ranked #2 in software
Softwarekeep from Softwarekeep.com has responded
Posted Dec-02-2024I can see in our records that you reached out and we issued you a full refund.
It would mean a lot to us if you'd review and change this rating.
Thanks in advance,
Chase