Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"It was excellent. I only had some issues with getting the program to load in the beginning but once I got through that it went well. The website was easy to navigate. A great experience."
Fast Software Download Delivery - Super helpful when Microsoft dropped the ball
"Ordered old school Excel for download & local install. None of the Office 365 crap. Upon receipt of the product key I was linked to activate at Microsoft personal account page (so you know these guys are legit). Unfortunately MS is probably using AI to design their website - and I got caught in a loop of enter key, click to download, enter key, click to download. I replied to the order email from Softwarekeep and Daniel got back to me in like 3 minutes. He provided me with an alternate link and I was downloading, installing, and running my local copy of Excel in no time flat. 5 STARS"
Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store. -Chase
"I purchased an Office Suite for my Mac in July, 2024. I have had a continual problems with warnings from Microsoft that updates could not be completed---the bar froze at about 5%.
Daniel was the fifth person I communicated with for support; and he was the first one that nailed it all perfectly on the first try! He sought information from me, guided my response, and replied in near instantaneous time. I was up to steam in abut 35 minutes total.
I had about given up on Softwarekeep, but will stay in the fold now."
"Mr. Bryan helped me to order 2 licences of MS Office Home & Business 2024 real fast . The customer support of softwarekeep.com is always there and willing to help when you ask any questions."
"My machine recently developed a problem with the operating system. One of the fixes was to wipe out the system and do a reload. There were several additional programs on the machine that I had purchased and downloaded from Softwarekeep. I contacted them and explained the situation. I got a response from Daniel almost immediately. Without any hassle he forwarded links to reload everything I had purchased from Softwarekeep at no charge. It has been my experience in the past that most companies would have said too bad you have to buy it again."
Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store. -Chase
"I reached out originally to customer service for a refund because the product that I bought Microsoft for my computer did not download because it wasn’t configured to the proper country the United States. When I reached out, they then charged me again for the same product and only issued me one refund and then I had to fight with customer service and still currently fighting with customer service to obtain my second refund Buyer beware do not buy from this company"
Hi Alicia, We are really sorry that you still haven't received your money, but as we have explained, we did not charge you the second time. Please contact your bank, they will be able to resolve this for you. Once you talk to them, they will confirm this, and I hope you come back and revise your rating of our business - it is not fair that you leave us a bad rating for something that is completely out of our control. Regards, Chase
"I paid for software and a backup copy on USB. The vendor cancelled the USB backup, without giving a reason, and failed to provide an alternative method for downloading and installing the software. So Merry Christmas 'Sotware Keep', but it ain't gonna be a Happy New Year for me because (living up to your name ?) you've NOT supplied the software !"
CustomerSupportTeam from Softwarekeep.com has responded
Posted Jan-05-2025
Hi, We are sorry to hear about the experience you had with your purchase. We’ve reviewed your order and want to clarify that the Windows Server 2022 1 User CAL you purchased does not include a download link or installer. This is because it is a User Client Access License (CAL), which is an add-on to an existing Windows Server environment. We sincerely apologize for any confusion and are committed to improving our communication to ensure greater clarity for our customers in the future. If you need any further assistance, please feel free to contact our hotline or reply directly to the email we’ve just sent. We're here to help! - Chase
"I made a mistake purchasing wrong OS version of Microsoft Office (I needed Mac, but purchased PC), they kindly resolved the matter very fast and effectively."
"This is the second time I’ve ordered from Softwarekeep.com. Each time was successful and I had the full product within minutes of my order. The products were without issues and work well. Thank you."
I giving only 2 star because the product was not in stock. If it's not in tock should be taken off the site.
"Last few year I always buy AVG antivirus from Softwarekeep and never have any problem but this time I disappointed their service if item not in stock should be taken off . It's time lost to order it and now waiting for full refund."
"The IT engineer was polite, efficient and professional. Within 45 minutes, he had resolved my problem remotely. I’m extremely happy with his service, thank you."
"Worked with Daniel at Software keep to install and fix an office issue, and he was so helpful in navigating me through the fixes and taking control to help when needed. Excellent customer support!"
CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-22-2024
Hi, Thank you for your positive feedback! We’re glad you’re satisfied with our service, your software is now up and running perfectly! We look forward to seeing your next purchase! - Chase
"Purchased Office for Mac about a year ago. Over the weekend it said it wasn't authorized any more. Emir walked me thru everything and took several calls from me on Sunday to fix the issue. He knew exactly what was going on and gave me clear instructions that worked like a champ.
Thanks Emir"
Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025