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4.18 / 5 (88 reviews) average score over the past This merchant had 77.27% positive reviews over the last Six Months 
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Six Months
Positive: 68
Neutral: 3
Negative: 17
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- Technical
1/5
2025-01-01
No service. No software
"I paid for software and a backup copy on USB. The vendor cancelled the USB backup, without giving a reason, and failed to provide an alternative method for downloading and installing the software. So Merry Christmas 'Sotware Keep', but it ain't gonna be a Happy New Year for me because (living up to your name ?) you've NOT supplied the software !"
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5/5
2025-01-01
Amazing Customer Support!!
"I made a mistake purchasing wrong OS version of Microsoft Office (I needed Mac, but purchased PC), they kindly resolved the matter very fast and effectively."
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5/5
2024-12-29
Great experience
"This is the second time I’ve ordered from Softwarekeep.com. Each time was successful and I had the full product within minutes of my order. The products were without issues and work well. Thank you."
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5/5
2024-12-28
all ways A-OK !
"good accounting of last purchase, delay but secured OL2024, so all good"
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2/5
2024-12-26
I giving only 2 star because the product was not in stock. If it's not in tock should be taken off the site.
"Last few year I always buy AVG antivirus from Softwarekeep and never have any problem but this time I disappointed their service if item not in stock should be taken off . It's time lost to order it and now waiting for full refund."
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5/5
2024-12-24
Fixing software issue
"The IT engineer was polite, efficient and professional. Within 45 minutes, he had resolved my problem remotely. I’m extremely happy with his service, thank you."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Jan-04-2025Hi, thank you for sharing your positive experience! We’re delighted you’re happy with our service. We look forward to serving you again! - Chase
5/5
2024-12-20
Fantastic products and customer support !+++
"Worked with Daniel at Software keep to install and fix an office issue, and he was so helpful in navigating me through the fixes and taking control to help when needed. Excellent customer support!"
CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-22-2024Hi, Thank you for your positive feedback! We’re glad you’re satisfied with our service, your software is now up and running perfectly! We look forward to seeing your next purchase! - Chase
5/5
Updated on: 2024-12-13
Great tech support
"Purchased Office for Mac about a year ago. Over the weekend it said it wasn't authorized any more. Emir walked me thru everything and took several calls from me on Sunday to fix the issue. He knew exactly what was going on and gave me clear instructions that worked like a champ.
Thanks Emir"
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2/5
2024-12-08
Uncertain about delivered promises.
"Uncertain about delivered promises. Ordered software. After not receiving email for download reached TA and received it. Not yet installed."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-15-2024Thank you for your feedback. We apologize for the initial delay in receiving your download email. We're glad our team was able to assist you in getting it. If you encounter any issues during installation or need further support, please don’t hesitate to reach out. We’re here to ensure you have a positive experience.
5/5
2024-12-08
MS Office for older OS MAC
"Paul helped me several times as I was having to upgrade from a previous version of MAC OS to Catalina (the newest OS my MAC would allow) so I was limited to MS Office 2019. He had to work on my MAC on a couple of occasions but hung in there until it was complete. Thank you so much for the help and allowing my MAC to continue to function.
Best!"
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-20-2024Hi, thank you for your review! We’re glad to hear that you’re satisfied with the level of our service! - Chase
3/5
2024-12-06
Difficult finding the download.
"Apart from the above ok"
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5/5
2024-12-03
Daniel was very patient and helpful
"I transferred my Microsoft suite to a new computer but had some challenges accessing my license.
Daniel patiently walked me through the re-install and I up and running. Very pleased. Thank you."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-20-2024Hi, thank you for your review! We’re glad to hear that you’re satisfied with the level of service Daniel provided! - Chase
5/5
2024-12-03
Fantastic after sales
"What a fantastic after sales service. I bought MS office 2016 back in 2019 and had to reinstall after a Microsoft update failed to install correctly. Anne from Softwarekeep had me up and running once again in no time. Excellent service and wouldn't hesitate to buy my MS Office software from Softwarekeep once again."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-20-2024Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
-Chase
-Chase
5/5
Updated on: 2024-12-03
Great service, and fast solution to my problem
"I contacted support because of a Microsoft installation issue and dreaded calling Microsoft. Daniel gave me quick and clear instructions for installing my software and it worked quickly. Thanks Daniel."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-01-2024Hi, thank you for your feedback! We’re thrilled to know you’re pleased with our service, and we’re grateful for your support. - Chase
5/5
2024-12-02
A pleasant experience
"Although our interaction didn't result in the anticipated outcome, my experience with Softwarekeep has been positive and encouraging."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-02-2024Hi, thank you for sharing your experience! We’re delighted to know you’re happy with our service. We look forward to serving you again! - Chase
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Retailer Information
Contact:
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+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
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Category Rank
Softwarekeep.com is ranked #19 in computers & electronics
Softwarekeep.com is ranked #2 in software
CustomerSupportTeam from Softwarekeep.com has responded
Posted Jan-05-2025We sincerely apologize for any confusion and are committed to improving our communication to ensure greater clarity for our customers in the future. If you need any further assistance, please feel free to contact our hotline or reply directly to the email we’ve just sent. We're here to help! - Chase