Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.13 / 5 (83 reviews) average score over the past This merchant had 75.9% positive reviews over the last Six Months 
Online Ordering
Secure Order Processing
Visa
Discover
American Express
Six Months
Positive: 63
Neutral: 3
Negative: 17
Online OrderingSecure Order ProcessingMcAfee Secure
VisaDiscoverAmerican Express
Write a Review
Customer Reviews | Filter Reviews
- Technical
5/5
2025-01-22
Excellent Experience
"It was excellent. I only had some issues with getting the program to load in the beginning but once I got through that it went well. The website was easy to navigate. A great experience."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2025-01-17
Fast Software Download Delivery - Super helpful when Microsoft dropped the ball
"Ordered old school Excel for download & local install. None of the Office 365 crap. Upon receipt of the product key I was linked to activate at Microsoft personal account page (so you know these guys are legit). Unfortunately MS is probably using AI to design their website - and I got caught in a loop of enter key, click to download, enter key, click to download. I replied to the order email from Softwarekeep and Daniel got back to me in like 3 minutes. He provided me with an alternate link and I was downloading, installing, and running my local copy of Excel in no time flat. 5 STARS"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
-Chase
-Chase
5/5
2025-01-17
Daniel is the reason for the 5 Star
"I purchased an Office Suite for my Mac in July, 2024. I have had a continual problems with warnings from Microsoft that updates could not be completed---the bar froze at about 5%.
Daniel was the fifth person I communicated with for support; and he was the first one that nailed it all perfectly on the first try! He sought information from me, guided my response, and replied in near instantaneous time. I was up to steam in abut 35 minutes total.
I had about given up on Softwarekeep, but will stay in the fold now."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, Thank you for leaving your positive feedback! We look forward to your next purchase!
-Chase
-Chase
5/5
2025-01-15
One of the best Customer Support
"Mr. Bryan helped me to order 2 licences of MS Office Home & Business 2024 real fast . The customer support of softwarekeep.com is always there and willing to help when you ask any questions."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, thank you for your review! We’re glad to hear that you’re satisfied with the level of our service! - Chase
5/5
2025-01-13
Unexpected Service
"My machine recently developed a problem with the operating system. One of the fixes was to wipe out the system and do a reload. There were several additional programs on the machine that I had purchased and downloaded from Softwarekeep. I contacted them and explained the situation. I got a response from Daniel almost immediately. Without any hassle he forwarded links to reload everything I had purchased from Softwarekeep at no charge. It has been my experience in the past that most companies would have said too bad you have to buy it again."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
-Chase
-Chase
5/5
2025-01-07
Trustworthhy Service
"This is my second time buying a Microsoft Home Office for my laptop computer. Works great! Thank you, Chase of Softwarekeep"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, Thank you for leaving your positive feedback! We look forward to your next purchase!
-Chase
-Chase
1/5
2025-01-02
Terrible customer service.
"I reached out originally to customer service for a refund because the product that I bought Microsoft for my computer did not download because it wasn’t configured to the proper country the United States. When I reached out, they then charged me again for the same product and only issued me one refund and then I had to fight with customer service and still currently fighting with customer service to obtain my second refund Buyer beware do not buy from this company"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Softwarekeep from Softwarekeep.com has responded
Posted Jan-13-2025Hi Alicia,
We are really sorry that you still haven't received your money, but as we have explained, we did not charge you the second time.
Please contact your bank, they will be able to resolve this for you.
Once you talk to them, they will confirm this, and I hope you come back and revise your rating of our business - it is not fair that you leave us a bad rating for something that is completely out of our control.
Regards,
Chase
We are really sorry that you still haven't received your money, but as we have explained, we did not charge you the second time.
Please contact your bank, they will be able to resolve this for you.
Once you talk to them, they will confirm this, and I hope you come back and revise your rating of our business - it is not fair that you leave us a bad rating for something that is completely out of our control.
Regards,
Chase
1/5
2025-01-01
No service. No software
"I paid for software and a backup copy on USB. The vendor cancelled the USB backup, without giving a reason, and failed to provide an alternative method for downloading and installing the software. So Merry Christmas 'Sotware Keep', but it ain't gonna be a Happy New Year for me because (living up to your name ?) you've NOT supplied the software !"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
CustomerSupportTeam from Softwarekeep.com has responded
Posted Jan-05-2025Hi, We are sorry to hear about the experience you had with your purchase. We’ve reviewed your order and want to clarify that the Windows Server 2022 1 User CAL you purchased does not include a download link or installer. This is because it is a User Client Access License (CAL), which is an add-on to an existing Windows Server environment.
We sincerely apologize for any confusion and are committed to improving our communication to ensure greater clarity for our customers in the future. If you need any further assistance, please feel free to contact our hotline or reply directly to the email we’ve just sent. We're here to help! - Chase
We sincerely apologize for any confusion and are committed to improving our communication to ensure greater clarity for our customers in the future. If you need any further assistance, please feel free to contact our hotline or reply directly to the email we’ve just sent. We're here to help! - Chase
5/5
2025-01-01
Amazing Customer Support!!
"I made a mistake purchasing wrong OS version of Microsoft Office (I needed Mac, but purchased PC), they kindly resolved the matter very fast and effectively."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2024-12-29
Great experience
"This is the second time I’ve ordered from Softwarekeep.com. Each time was successful and I had the full product within minutes of my order. The products were without issues and work well. Thank you."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2024-12-28
all ways A-OK !
"good accounting of last purchase, delay but secured OL2024, so all good"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
2/5
2024-12-26
I giving only 2 star because the product was not in stock. If it's not in tock should be taken off the site.
"Last few year I always buy AVG antivirus from Softwarekeep and never have any problem but this time I disappointed their service if item not in stock should be taken off . It's time lost to order it and now waiting for full refund."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2024-12-24
Fixing software issue
"The IT engineer was polite, efficient and professional. Within 45 minutes, he had resolved my problem remotely. I’m extremely happy with his service, thank you."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
CustomerSupportTeam from Softwarekeep.com has responded
Posted Jan-04-2025Hi, thank you for sharing your positive experience! We’re delighted you’re happy with our service. We look forward to serving you again! - Chase
5/5
2024-12-20
Fantastic products and customer support !+++
"Worked with Daniel at Software keep to install and fix an office issue, and he was so helpful in navigating me through the fixes and taking control to help when needed. Excellent customer support!"
CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-22-2024Hi, Thank you for your positive feedback! We’re glad you’re satisfied with our service, your software is now up and running perfectly! We look forward to seeing your next purchase! - Chase
5/5
Updated on: 2024-12-13
Great tech support
"Purchased Office for Mac about a year ago. Over the weekend it said it wasn't authorized any more. Emir walked me thru everything and took several calls from me on Sunday to fix the issue. He knew exactly what was going on and gave me clear instructions that worked like a champ.
Thanks Emir"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
61 - 75 of 10477 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
Retailer Information
Contact:
All Day
+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
visit the website
Share Softwarekeep.com's Store Rating
50%
Reply Back Rate
This retailer replies back to your replies in some capacity.
Collection Status
This company is currently soliciting reviews
Category Rank
Softwarekeep.com is ranked #20 in computers & electronics
Softwarekeep.com is ranked #2 in software
Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025