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4.13 / 5 (83 reviews) average score over the past This merchant had 75.9% positive reviews over the last Six Months 
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Six Months
Positive: 63
Neutral: 3
Negative: 17
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Customer Reviews | Filter Reviews
- Technical
1/5
2023-06-09
Scammer
"Bought a windows 11 key and got told it was already used when I went to put in the code."
4/5
2023-06-09
Review
"Product did not do what I was told by a saleperson"
5/5
2023-06-07
great tech support
"I had problems with download. I contacted softwarekeep tech support chat and got immediate help. Problem was probably internet connectivity. Tech support was great and patient. Got me up and running!"
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5/5
2023-06-07
Great honest seller
"They had a good price for the software I purchased and I was able to downloaded it immediately. When I had a problem installing it and called them I got a live person who was immensely helpful. Will definitely buy from them again."
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5/5
2023-06-06
Long memories
"Almost a year after purchasing a 2-machine license for MS Word, I bought a second iMac but couldn't find that license. Softwarekeep.com people found that information and sent it to me. During several email exchanges, they made sure I successfully installed the apps. I appreciate their long company memories, and good hand-holding. Pleasant, professional and effective Customer Service always get five stars in my book!
PS, as a business owner, I get lots of offers from other re-sellers, and this company's prices are right in line with those others."
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5/5
2023-06-06
Excellent
"Excellent services provided"
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5/5
Updated on: 2023-06-05
Good
"Had my doubts but they came through"
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5/5
2023-06-04
Downloads easy and meet expectations
"Download and program as advertised. Happy with my experience with Softwarekeep.com"
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5/5
2023-06-03
I was nervous, but it was a great experience!
"I wasn't too sure about using Softwarekeep, but decided to give them a try. I hit a snag when trying to download and install (likely my own fault). I went back to their site and imitated a chat session to get my problem resolved. Emre was amazing. He logged onto my Mac and straightened everything out. I watched the whole process, and he was a straight-shooter. I'll use them again!
Mark"
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5/5
2023-06-03
This is actually a TEN Star Rating!
"Yes, the title is correct! Daniel spent over 3 hours with me on chat and taking over my computer to fix an issue that over 15+ hours with a Microsoft Tech could not resolve. And an issue with Office that I would assume Microsoft employees would be the experts. How wrong I was. I'm so grateful that the Softwarekeep has such wonderful techie employees like Daniel."
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5/5
2023-06-03
Very easy
"A great experience - prompt receipt of software, great instructions/what to expect, easy to install and will save me $$"
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4/5
Updated on: 2023-06-03
Full refund
"I had trouble downloading onto my computer. When it failed I was promptly given a full refund. I appreciated how nice they were about the matter."
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5/5
2023-06-03
Office for Mac
"It was smooth, fast and a great experience"
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4/5
2023-06-01
Pretty smooth process
"The whole process of adding a Microsoft program went quite smoothly. A little slow at first, but the end result was success. I probably would have assigned 5 stars, but rarely do because I always feel there is room for improvement with most anything."
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3/5
2023-06-01
No response to my email
"The Microsoft download instructions are terrible; they read like you’re buying the 365 subscription, not the one-time Microsoft 2021 office suite. This is not helping, and neither is the email instructions from softwarekeep."
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901 - 915 of 10477 reviews
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Retailer Information
Contact:
All Day
+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
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Category Rank
Softwarekeep.com is ranked #17 in computers & electronics
Softwarekeep.com is ranked #2 in software
