Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.18 / 5 (88 reviews) average score over the past This merchant had 77.27% positive reviews over the last Six Months 
Online Ordering
Secure Order Processing
Visa
Discover
American Express
Six Months
Positive: 68
Neutral: 3
Negative: 17
Online OrderingSecure Order ProcessingMcAfee Secure
VisaDiscoverAmerican Express
Write a Review
Customer Reviews | Filter Reviews
- Technical
5/5
Updated on: 2023-06-05
Good
"Had my doubts but they came through"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2023-06-04
Downloads easy and meet expectations
"Download and program as advertised. Happy with my experience with Softwarekeep.com"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2023-06-03
I was nervous, but it was a great experience!
"I wasn't too sure about using Softwarekeep, but decided to give them a try. I hit a snag when trying to download and install (likely my own fault). I went back to their site and imitated a chat session to get my problem resolved. Emre was amazing. He logged onto my Mac and straightened everything out. I watched the whole process, and he was a straight-shooter. I'll use them again!
Mark"
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
5/5
2023-06-03
This is actually a TEN Star Rating!
"Yes, the title is correct! Daniel spent over 3 hours with me on chat and taking over my computer to fix an issue that over 15+ hours with a Microsoft Tech could not resolve. And an issue with Office that I would assume Microsoft employees would be the experts. How wrong I was. I'm so grateful that the Softwarekeep has such wonderful techie employees like Daniel."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2023-06-03
Very easy
"A great experience - prompt receipt of software, great instructions/what to expect, easy to install and will save me $$"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
4/5
Updated on: 2023-06-03
Full refund
"I had trouble downloading onto my computer. When it failed I was promptly given a full refund. I appreciated how nice they were about the matter."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2023-06-03
Office for Mac
"It was smooth, fast and a great experience"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
4/5
2023-06-01
Pretty smooth process
"The whole process of adding a Microsoft program went quite smoothly. A little slow at first, but the end result was success. I probably would have assigned 5 stars, but rarely do because I always feel there is room for improvement with most anything."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
3/5
2023-06-01
No response to my email
"The Microsoft download instructions are terrible; they read like you’re buying the 365 subscription, not the one-time Microsoft 2021 office suite. This is not helping, and neither is the email instructions from softwarekeep."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2023-05-31
Easy
"The process was very easy and the software was delivered promptly."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
5/5
2023-05-31
Everything I needed
"I was looking for Microsoft Office (older version) for a Mac. I was able to find it here and easily install it on my Mac. So far it is doing everything I need it to do."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
1/5
2023-05-31
unsatisfied
"It cost me $76 to resolve the issue"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2023-05-31
It Works
"fast and easy and best of all it works"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2023-05-31
Memorial Day weekend purchase
"Great price. I tried on Saturday evening but it wouldn’t process the payment. Tried again on Sunday morning and it went through."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2023-05-30
Expert advice
"Emir was very professional and courteous and resolved my software problem very quickly"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
901 - 915 of 10471 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
Retailer Information
Contact:
All Day
+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
visit the website
Share Softwarekeep.com's Store Rating
55%
Reply Back Rate
This retailer replies back to your replies in some capacity.
Collection Status
This company is currently soliciting reviews
Category Rank
Softwarekeep.com is ranked #20 in computers & electronics
Softwarekeep.com is ranked #2 in software
Softwarekeep from Softwarekeep.com has responded
Posted Jun-05-2023Thank you so much for taking the time to leave us a review. We greatly appreciate your feedback and are thrilled to hear about your positive experience.
However, we noticed that there is no contact history in our system indicating that you reached out to us for assistance. We want to apologize if we missed any opportunity to assist you. Our main goal is to ensure that our customers receive the best possible support, and we would love to assist you further if you still require any help.
Please feel free to reach out to our customer support team on our website with any questions, concerns, or requests for assistance. We are here to make sure your experience with us is exceptional.
Once again, we genuinely appreciate your feedback, and we look forward to serving you in the future.