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4.28 / 5 (89 reviews) average score over the past This merchant had 79.78% positive reviews over the last Six Months 
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Six Months
Positive: 71
Neutral: 3
Negative: 15
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- Technical
4/5
2023-03-12
Windows ugrade
"Upgraded my old pc from wides 7 to windows 10, wasn’t easy needed to get help, but once downloaded works great, Thankyou"
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5/5
2023-03-12
Fast service
"Bryan helped me to resolve my my issue quickly and with no questions. Very happy with the transaction."
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5/5
2023-03-11
customer service fixed problem
"latest release of windows 11 messed up installation process, force requiring internet access, but software keep supplied a work around"
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5/5
2023-03-11
Quick and easy
"Very happy.. flawless .. everything works
Perfectly"
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5/5
2023-03-10
Great Service
"The response to my purchase was very fast. In no time my product was part of the files on my computer."
5/5
2023-03-10
No issues with downloading!
"It's working great. I have a new laptop with several programs written in MSWord for Mac. When I transferred the files over the files were empty. That's when it dawned on me that I needed MSOffice."
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5/5
2023-03-09
Great Service!!
"I received the exact software that I was expecting. I never would have figured out how to install it if it hadn't been for the excellent instructions that I received with it. I can recommend Softwarekeep and would buy again from them without hesitation."
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5/5
2023-03-09
Outstanding customer service!
"I had trouble figuring out this download as the Microsoft site was down. Bryan was very helpful and extremely patient! He led me through step by step. Very happy with this service! Thanks again Bryan!"
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5/5
2023-03-08
Excel Download issues
"I recently purchased a copy of Microsoft Excel (2021). Not being very tech savvy and not to my surprise I was unable to complete the download after my purchase. I reached out and there was Joe. In a matter of minutes Joe had me up and running. He was very courteous and professional. If I have other issues I hope that is my contact"
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5/5
2023-03-08
Quick help with Joe
"Joe was nice, quick and efficient in helping me make sure my products were loaded successfully."
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4/5
Updated on: 2023-03-08
PROGRAM WOULD NOT WORK ON WINDOWS 10
"Apparently I am computer illiterate. After multiple failed attempts my office manager did it in one try. Thank you"
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3/5
Updated on: 2023-03-07
Software installation help.
"Joe was spectacular but the fact that I had to make up another e-mail address in order to get it to work was less than optimal. Joe - great. Process - mildly less than great. Then Joe with control of my desktop filled in 5 star ratings for everything. Bad move. Although the price was right - would not go this route again after interaction with Joe on Zoho."
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5/5
2023-03-07
Awesome customer service!
"Great customer service - very satisfied!"
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4/5
2023-03-07
Hard to correct mistakes
"I accidentally added two selections of the item I wanted. I had a hard time cleaning up my cart to display only the one item that I wanted."
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1081 - 1095 of 10464 reviews
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Retailer Information
Contact:
All Day
+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
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Category Rank
Softwarekeep.com is ranked #19 in computers & electronics
Softwarekeep.com is ranked #2 in software
Softwarekeep from Softwarekeep.com has responded
Posted Mar-05-2023Thanks for leaving us your feedback, we appreciate and value each and everyone's feedback on our products and services.
We received your email with the screenshots of the error messages. It looked like you were running the default installer which installs a 32-bit version of Outlook which triggered the error message since you already have other Office apps installed in 64-bit. Like what our team advised in their response to your email, open the downloaded installer and look for the folder labeled "Office" and run the setup64.exe file there to start installing a 64-bit version of Outlook and avoid the error during installation.
Should you have any additional concerns or questions, please feel free to reach out anytime by replying to the email I sent or contacting us through our hotline or chat support on the website.