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4.36 / 5 (86 reviews) average score over the past This merchant had 82.56% positive reviews over the last Six Months 
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Six Months
Positive: 71
Neutral: 2
Negative: 13
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- Technical
5/5
2023-01-19
Zoho Assist from Joe
"My support technicican, Joe, was excellent. Helped solve all my installation problems I was having with Office 2019. Greatly appreciate his help!"
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5/5
Updated on: 2023-01-19
Highly recommended....
"I must say that I am most satisfied with the help I got from this company, Daniel was always there to help when I needed. I am going to purchase some more software from this company that is for sure.
I got my information from TecTalkAmerica, that is how I got in contact.
After the installation I ran into activation problem, due Microsoft account that gave me a hard time. After connecting with Eric he solved everything in a polite and helpful way. My highest recommendation to this company and their personnel."
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5/5
2023-01-19
very helpfull and skilled
"Joe was able to help get the software successfully installed for me without any issues."
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5/5
2023-01-19
Anne is awesome!
"I needed some support as I was overseas and when I tried to activate it said I was in another country than where I am from. So I hit up customer service through the online chat and within 5 minutes I was all set. Anne was a ton of help. Would order from Softwarekeep.com again."
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5/5
2023-01-19
Easy peezy
"Was quick easy and delivered in less than 30 min for a great price."
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5/5
2023-01-18
worked out great
"simple straightforward experience with older software"
3/5
Updated on: 2023-01-18
Long process
"It was more complicated than I thought to install the software that I downloaded. After much angst, I was able to do it. Help might have been available, but I gave up waiting for it."
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5/5
2023-01-18
A+
"Best price I found and A+ service. Couldn’t be happier."
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5/5
2023-01-17
Daniel - RE: installation issue with Office 2021
"Had a small hiccup during installation of Office 2021. Daniel diagnosed that the installer may have stalled at some point late in the installation. I did not pick up on that because the download bar basically looked complete. He recommended doing a restart of the computer, a fresh download of the installer file, and then running the new installer file. That appears to have worked on the basis of being able to open all the apps. It will take time to verify all are functioning properly with no installation errors, beyond what can be done during a chat session. Great efficient help. Thanks."
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1/5
2023-01-17
nothing comes up
"I click the "here's your product" and NOTHING happens!"
5/5
2023-01-17
Excellent technical support.
"I purchased an older version of Microsoft Office for Mac for an old computer. It was a little hard to get the correct version and SoftwareKeep tech guy (chat) was really helpful with getting the correct version and with installation. Excellent company."
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5/5
2023-01-17
Great Customer Support!
"The support agent was very knowledgable and effective!"
5/5
2023-01-17
Great to see there are still companies that take customer service seriously
"Couldn't set the country of the invoice address to non-US. As a result my order was flagged for a security check, which is good. The issue was dealt with swiftly and in a friendly manner, despite a rather large time zone difference.
Will be happy to do business again."
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5/5
2023-01-17
Happy with order, great customer service! Paul is the best!
"I'm a first time customer so I was concerned with making an online, downloaded purchase of software without a solid reference- I chatted with customer service to ensure a real company and was very happy with the prompt customer service."
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1246 - 1260 of 10461 reviews
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Retailer Information
Contact:
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+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
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Category Rank
Softwarekeep.com is ranked #20 in computers & electronics
Softwarekeep.com is ranked #2 in software
