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2/5
2004-12-24
"Got the products next day after shipped. Got a wrong product, but the service reps were nice about helping out, mostly. They seem to have an elitist thinking of themselves in the IRC channel, or at least one of them does. Overall, one of the most trustworthy places out there to buy chips. Reps in IRC channel could be nicer or be paid more. =p"
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5/5
2004-12-21
"Great pricing structure, and quick to ship. I would buy from them again when I need more of their merchandise."
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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Being knowledgeable
Being easy to reach
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5/5
2004-12-21
"Our 4th order with system-mods and service is excellent! Order received in 2 days tops. Keep up the good work"
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1/5
2004-12-20
"I placed my order on November 15. System Mods sent me tracking number when it shipped so I was pleased so far. However, when UPS delivered it on November 23 they put it in a location where it was destroyed by my dogs. I called UPS minutes later and told them what happened. They admitted seeing the dogs and then accepted liability for the damaged package. The way it was supposed to work out was that after starting the claim process I would contact System-Mods to let them know the situation, UPS would credit System-Mods for the $62 total and then System-Mods would in turn credit me back for $62 because UPS said they could not deal directly with me. Right after I hung up the phone with UPS I called System-Mods to let them know the situation and that I had started the claim process.
This is where the trouble begins. After sitting on hold for 30 minutes I got an answering machine. I left a message and several more the following days. No response. I then filled out the RMA form on their website telling them of the UPS claim and two days later … nothing. Then I filled it out again. That day I got an email saying my Nov. 15 order had been shipped. These guys are on top of it. Finally I got a response the next day from the RMA department saying that it would be looked into ASAP, nothing more. That was 3 weeks ago.
I have since then sent several emails to almost every department they have listed on their contact page and have got a total of zero responses. So now I am sitting here with a broken chip that UPS is willing to reimburse me for, but System-Mods won’t even respond to my UPS claim, or any notification of it. In my earlier emails I suggested that they just send me a new chip instead of my $62 once UPS credited them for that amount. One would think that they would like an additional sale, but common assumptions don’t apply to System-Mods.
In my experience System-Mods’ customer service is a joke and virtually non-existent. I have never encountered a business that would simply not respond to its customers. You can take a chance and order from System-Mods and maybe your order will arrive and function, no problems, but if you have to deal with customer service, good luck.
System-Mods: If all you’re going to do is give me some BS response to this, don’t respond at all, I would expect nothing more.
UPDATE: It should be mentioned that on January 3, 2005 I received a surprise package from System-Mods containing a new X3. Better late than never I guess."
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
Delivering products on-time
Overall customer service
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Customer service being trustworthy
Customer service being easy to reach
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4/5
2004-12-20
"Item shipped fast. Over experience was good.
There were no problems at all."
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being easy to reach
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4/5
2004-12-18
"Order was filled promptly and delivery was actually faster than expected.Was told that if i ordered more than $200 worth i would be able to get a free shirt. Did not get one but that could of been my fault for not double checking to see if box was selected. If still eligible i would like it in black & size medium. Kudos still; regardless i can say im over all happy"
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
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Resolving problems
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5/5
2004-12-17
"Shipment received EXTREMELY quick. Great service responded to all of my questions. Will deal with again."
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Is easy to do business with
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
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Customer service being easy to reach
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5/5
2004-12-17
"Fast shipment, great post-technical support! I recommend this company."
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
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5/5
2004-12-16
"I have had nothing but a great experience. I have ordered over 10 chips from them, I know its not a lot but they have never given me any problems. Only time i had an issue it was my faulty address input that delayed my proccess. Great experience."
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Overall customer service
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Customer service being trustworthy
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Customer service being knowledgeable
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3/5
2004-12-13
"Well all i can say is that i am dissapointed with their service at first I wanted a premodded system but they took a month and still hadnt got to it and they hadnt even started on it so i said i will go ahead and install it myself but then it took another month to get the mod chip by itself but in the end i got it. to their credit i did place an order when the x3 came out and they were busy.
SOme of their customer service reps arent the best but if you can get the right ones they are pretty helpfull
Altogether i would order from them again but they need to get better at dealing with errors and problems and non-standard orders"
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Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
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1/5
2004-12-13
"This is a follow-up to the last review I gave on this company. My order finally arrived, with the replacement for the xbox I sent in to be modified. My xbox was lost in the process. I was strongly assured by my csr that I would be receiving a NEW xbox to replace my lost unit. I was also assured that it would ship overnight. What I got was LIES. I received a refurbished, heavily marred, noisy, and used xbox built in 2001, nothing close to what I sent in and definitely not a new xbox. It was shipped standard UPS ground instead of overnight, which took a week to get to me. To their credit, I was given an upgrade X3 mod chip instead of the X2 I ordered, but this does not come close to compensating me for the THREE MONTHS it took them to screw me. Yes, they did what they were obligated to do. No, I am not a satisfied customer. I was placated, manipulated, dismissed, ignored, and finally heavily frustrated and disappointed. I will never use this vendor again, and I will never recommend them to anyone for anything other than the most basic of on-line retail services. The reply below is to the first post I made here. I was satisfied with Nolga's reply, but that was for a new xbox replacement. I didn't get what I was expecting to get. Please take any assurances this vendor gives you with a very large grain of salt. They're not above shady dealings. When your xbox is STOLEN by an agent of the company, you expect the company to go out of their way to make amends. This - did - not - happen in my case!
Update for 2005 - Ha! Suck it system-mods. You got what you deserve you deceitful charlatans. You've been banned from selling mod chips by team xecuter! I can't tell you how happy that makes me. Thanks team xecuter. You've made my day!"
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Variety of brands and products offered
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Ease of ordering online
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4/5
2004-12-11
"Fast shipment of my Hard Drive. The only complaint is that the hard drive was not setup or formatted to be Xbox-Ready, but system-mods did assist me in finding help in setting it up."
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
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Customer service being easy to reach
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5/5
2004-12-10
"System-Mods is one of the best place ive ordered from, I've ordered from other places before and www.system-mods.com seems the best place and sells the best stuff. Good Tech-Support fast and easy and friendly."
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
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Speed of web site
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5/5
2004-12-09
"Great store, payment was easy and package arrived in great working condition, I plan on purchasing from them in the near future."
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
5/5
2004-12-08
"Just want to let everyone know that this seller is top notch! The best support, the best products, very professional to deal with. A step well above others. Thanks again
...cthu"
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Retailer Information
Contact:
877-762-2318
support@system-mods.com
System-Mods
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System-Mods is ranked #17 in games
