Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 0
Customer Reviews | Filter Reviews
1/5
2006-08-05
"Ordered a Kenmore Progressive 36922 Bagless vacuum from an Ebay auction run by these folks. Retail Price of this vacuum is around $250. Item was NIB, even though picture posted showed a used item. Auction ended for $160.77. Shipping and insurance brought the total to $179.77. I paid immediately with PayPal and received a shipment notification the next morning.
No tracking number was given with the notification. Emailed a request for tracking number. Got a response from Pat that it did not make it on that day’s shipment and I would receive a tracking number when UPS picked it up the next day after 5 p.m. Next evening rolled around with no contact. Emailed my request for tracking info again. Next morning received an email that, not only was the item not in stock, it was no longer available. I was offered another brand vacuum as a replacement which, in my mind and according to Consumers Reports was not nearly equivalent.
I called and spoke with Pat, he said he was sorry but it was an inventory issue and I could take the offered vacuum or take a refund. I did not want a refund, as this still would leave me without a vacuum. I asked for a different vacuum, a Hoover, that I thought was more comparable to the Kenmore and rated nearly as high with Consumers Reports, that retailed for a similar (albeit slightly higher price). I was told he would have to run it by the owner when he was in tomorrow morning and he would call me when he found anything out.
By 5 p.m. I had received no call, so I called back. Pat was not available, left my info and was told he would call me back ASAP. An hour later I had still not received a call so I called again, Pat still was not available, told to try again in 10 minutes. Called back and was put on hold, 5 minutes later, Dean picked up the phone and I explained the problem yet again to him. Asked for the Hoover as replacement, was told that it was a more expensive vacuum than what I paid and he couldn't approve anything except their cost (supposedly $240) plus shipping, which would have cost me another $80 from what I had already paid. He told me this kind of thing "happens all the time" and that "we sell so much we can't keep track of it" I told him this was not acceptable and he said he would have to check with the owner (who apparently hadn't been contacted yet) and he would call me the next day.
By 2 p.m. the next day, no response. Checked my email and they had refunded my purchase without so much as a final contact, hoping to make me go away I assume. I called and spoke with Dean and asked him why they weren't willing to make a customer who had been lied to happy. He said they couldn't take any loss. I asked to talk to the owner and was told he is out of town for a week, but he did speak with him early and that was what he said. Even though I was lied to twice by their employees telling me the item had shipped or would ship the next day, they would not deal.
I plan on calling back next week to speak with the owner about the poor inventory system and lack of service to a very disgruntled customer. Lying to try and get some extra time is just not acceptable. If you tell me it has shipped, it better be on the truck and not just hopefully maybe available."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1/5
2006-02-21
"Not satisfied at all. I ordered air purifier but the box and the product arrived damaged and missed the parts. Won't deal with them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-11-03
"Ordering was easy, price was reasonable, shipping was fast, merchandise worked fine. Bought at vcdiscounter.com and would buy again. Two thumbs up!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
5/5
2004-04-26
"Also known as "VCDiscounter.com".
Ordered on the 11th, arrived on the 16th. Price was right, easy order process, convenient tracking, no spam, got what I ordered and on top of all that, it works great!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
5/5
2004-03-26
"I purchased the Hoover F5411 SteamVac Jr and some cleaning solutions.
It took about 5 days from purchase to delivery.
It's not the prettiest web site, but they had what I wanted and offered it at a great price.
I would purchase from them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2003-10-13
"Excelant to deal with. Fast shipping, arived on date specified. Best price on the net."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
Are you this business?
Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More
About Vacuum Cleaner Discounter
As brazos distributors inc., dba discount vacuum & appliance, we've been selling brand new, name brand vacuum cleaners and major appliances at discount prices for over 35 years. we are one of the largest independent vacuum cleaner discounters in the world and a factory authorized service center for many name brands
