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1 / 5 (2 reviews) average score over the past This merchant had 0% positive reviews over the last Six Months
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Positive: 0
Neutral: 0
Negative: 2
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3/5
2023-11-23
Complicated process
"The process to books seats if outside of the USA is complicated. We tried to book online, but then was rejected as we used our card issued here in Dubai, UAE. We were advised to call the Toll Free number, but when I tried calling line was cut whilst in the middle of booking the ticket with Marco who was really helpful and efficient - reason is number is not Toll free and I already ran of prepaid data. So I had to call again. Eventually, ticket was booked by a different agent named Jaycee who was also helpful and patient, and I clarified the seats, so I was passed onto to "Rex" the supposed specialist. Turned out he wasn't and he barely speaks English properly, particularly when he was giving instructions on the verification process. Nevertheless, did the verification online and have yet to receive confirmation of booked tickets."
1/5
2023-11-21
"Made a purchase to get tickets the bank confirmed vivid seats keep saying wrong billing the bank confirmed billing address correct .on the phone over a hour nobody to get to the bottom of problem still waiting on tickets worst experience ever"
vivid.seats from Vivid Seats has responded
Posted Feb-05-2024We regret that you had difficulties trying to place an order, since we aim to make the purchase process as smooth as possible. If you still need assistance sorting this out, please DM us over social media.
1/5
2023-11-16
Auto-cancellation of orders
"My order was auto-cancelled within 1/2h of it going through. I got an email "This email is to notify you that your order #******* has been submitted for cancellation."
I reached out to support and learned that "There was some difficulty associating the info on file directly to you as the cardholder via public records, so it was cancelled automatically by the system to prevent against unauthorized activity." what kind of public records need to be checked for a card order?!? Are we going to have to submit social media profiles, SSNs and a proof of address to place ticket orders now?
I followed support's advice (who were wonderful and did everything they could to help me out) - we placed a total of 4 orders, including 2 orders placed directly by support staff themselves. We tried switching cards, etc. Every single one of those orders was auto-cancelled and no one could help. Today I have no tickets and prices have gone up by quite a few dollars since I started. **** for me I guess.
The ticketing industry is bad enough as it is with hidden fees, price-gouging, scalpers, events that sell out in minutes... let's not make the experience worse than it already is. Shoutout to support for helping me as much as they did, the issue is somewhere else.
I'll be taking my business elsewhere, I've wasted enough time with vividseats."
vivid.seats from Vivid Seats has responded
Posted Feb-06-2024Hello! We completely understand how having an order cancelled can be frustrating, and we appreciate you taking the time to share your experience. We would like to provide a bit of insight on our platform in hopes of providing a better understanding of why your order was cancelled and why we have our verification process. Our goal is to ensure a safe and secure platform for you and anyone who may purchase with us, and this is why all orders are subject to being screened through verification. While we understand that it can be a frustrating experience, especially when resulting in a cancellation, this is just to ensure that all transactions are secure and to prevent any protentional unauthorized activity. It is never our intention to make the experience difficult for you or anyone who may experience an unexpected cancellation due to these reasons. We apologize for the frustration that you may have experienced, and we hope that this information helps clarify the reasons why we have this system in place. Thank you for taking the time to provide some feedback!
4/5
Updated on: 2023-11-12
Purchase connect ****
"Purchase connect sucked. Ticket was received in a timely manner. Order details was printed out thank God. What made connect **** was there was no problem getting ticket scan to enter arena. However barcode for suite entrance sent didn't work sent to phone. To make matters worst it kept saying refresh 60 seconds didn't work. And I had to wait and enter with other people to arrive. Because worker claim they had no way to enter suite. If I left suite I had to put napkins in door to not get locked out or bother others trying to enjoy show. Thanks"
5/5
2023-11-10
Great prices
"Haven’t seen any other ticket app with better prices than this."
vivid.seats from Vivid Seats has responded
Posted Feb-07-2024Hello there! Thank you for your review! We are thrilled to hear that you have found our ticket app to have better prices compared to others. We work hard to provide competitive pricing and value to our customers.
1/5
2023-11-09
Horrible customer service
"A concert was postponed and my party couldn't attend. VS refused to help. They said they only work with sellers, that their is no way to complain and they don't transfer phone calls to supervisors."
vivid.seats from Vivid Seats has responded
Posted Feb-05-2024We understand it's frustrating when a performer reschedules. While we're only able to give refunds for events that are fully canceled, there are some options available to you. Once a new date is announced, we'll notify you by email. Your tickets will still be valid for the new date and if you're unable to attend, you can sell your tickets independently to a family member or friend. You're also able to list them for sale using a resale platform.
2/5
Updated on: 2023-11-04
Bad Surprise
"Bought and paid for tickets plus parking to UT game over 6 weeks ago, received parking voucher no prob. 5 days before the event called customer service to make sure there was no prob with the tickets. They confirmed they would be sent. Fast forward 250 mile road trip, 2 hours before game time nothing. Called in only to be told sorry your tickets are cancelled we’ll refund you. Unreal, no warning no update then when I said find me tickets was told ok, co firm cancel rebook 2 sections over no prob wait 15 min. Again standing in Austin outside the stadium. Fast forward 40 min nothing, called back spoke to John, he was awesome really tried to help. Told me no idea what’s going on still processing. Thankfully put me on hold to escalate, rem i was told no prob second set of tickets were good to go, still on hold 10min later he comes back oh sorry those are cancelled too. Obviously not his fault thankful he took the time to try but ended up with terrible tickets top level off to the side and left early. Point is you take the 800 in advance maybe let customers know there is a problem 2-3 days prior to avoid such a crappy experience. Still upset prob lost me as a customer but people need to know they take the money up front and don’t bother to check that the tickets actually are delivered."
1/5
Updated on: 2023-11-04
What a scam
"What a scam!! We bought 2 Queen tickets at COTA (Austin) for October 21st. We purchased in May. Went to the COTA venue at 2pm and attempted to retrieve tickets via the VIVID app. Followed the link to retrieve tickets (to Ticketmaster app) and no tickets.
We attempted CHAT on app for 2 hours of and them resending link x 2. Neither worked!!
Called spoke to agent Barbara who remained on the line the whole line. She stated, at the beginning the the tickets were still "pending" and she needed to put us on hold to speak to the broker (to release the tickets). She did and forwarded a link. While she was on the line...we did not retrieve any tickets on the Ticketmaster account. She confirmed they were never received.
She then attempted to get us NEW tickets but was sold out. She said give them 3-5 days for a refund and reinterpreted that she hasld everything in her note for the "investigation."
4 days later I email Barabara. 2 days later she replies as she will "investigate" further. 5 days later we call VIVID direct.
We talked to agent who transfered over to another department who said the Seller showed proof of release. Therefore, they did not owe us a refund.
I am for sure thinking they did not have a release. They had sold our tickets to someone else. Because if the tickets were released, and were ours, then they would be able to send them (again) electronically to US.
They could not resend these electronic tickets. BS. NEVER AGAIN!!"
1/5
2023-10-28
Two canceled tickets. Finally, gave up and went to StubHub.
"You canceled my purchases twice and the three reps I dealt with could not tell me why. This has never happened to me. After ~2 hours in chats and/or phone calls, I gave up and bought the same tickets from StubHub. This was a huge waste of my time but I won't happen again because I will never use you again."
vivid.seats from Vivid Seats has responded
Posted Feb-12-2024Hi Mcrc, we apologize for any inconvenience caused by the cancellation of your orders. In some cases we are unable to connect the provided information with the card holder, and in these cases we feel it's safer to cancel the order to prevent potential fraud. Making sure your billing information is updated with the financial institution who issued the payment method in question and that you're entering it correctly during checkout will typically rectify the issue. If you'd like, you can reach out to our specialized team by sending a direct message over Facebook, Instagram, or Twitter to our official pages and we'd be happy to look into this to give you a more concrete answer as to why your orders had been cancelled. We're glad that you were still able to attend the event despite the snag in the ordering process.
5/5
2023-10-27
Great experience
"I called and I spoke with Chris He was very nice. And very Knowledgeable I will definitely use their service again"
vivid.seats from Vivid Seats has responded
Posted Feb-12-2024Thank you, Andrea! We appreciate you taking the time to leave us a review and to highlight Chris' amazing service. We look forward to helping you get to even more amazing events.
1/5
2023-10-27
False ADVERTISING .I received a EMail stating the tickets were discounted 15%. However Ray only offered me LESS THAN 1%
"DISGUSTING. I”LL GO ON FACEBOOK , X. ETC. and broadcast VIVID LIE’s !!!!!!!! Do not trust VIVID !!!!!! BUY YOUR TICKETS FROM A DIFFERENT , BUT HONEST COMPANY ….."
vivid.seats from Vivid Seats has responded
Posted Feb-12-2024Hi there, we're disappointed to hear that there appears to be a discrepancy between the discount offer you received and what you had calculated the discount to be. If you had reached out to our phone representatives to place your order, they are not always able to honor discounts offered via email a s those are typically only valid via our website or app. If that wasn't what happened, please reach out to our customer service team via our Contact Us page where you can send us an email with more context, or you can reach our specialized team by sending us a DM via Facebook, Instagram, or Twitter to let us know exactly what happened with the discount offer.
5/5
2023-10-26
setting up parking at the Hollywood bowl
"It was a little confusing on the website so I called and spoke with Jennifer who was able to guide me through the process and I was able to book my preferred parking."
vivid.seats from Vivid Seats has responded
Posted Feb-05-2024Our agents are always available to make sure you get exactly what you want. Thanks for the feedback!
1/5
2023-10-24
It seemed more like a Scam.
"I entered my credit card it went through and then received an email asking for pictures of my ID my face. My credit card statements. Really????? And the. I called. Made me make the reservation by phone to find out that the process was the same. I at this moment have 5000 dollars in the air waiting to see if I will get them back due to the cancelations I made. I will not send pictures of anything much less my ids and my statements over the internet. Very crazy and unfortunately a bad experience. Email me for more details."
2/5
2023-10-14
False promises & hidden fees
"We got a survey from vivid seats telling us that if we completed it, we would immediately get a 10% discount code. Well I filled out the survey, and of course didn't get a code. I got a message saying we didn't qualify for a focus group, but the survey was presented as a discount code opportunity. I started a chat conversation to ask about it, and was directed to an 800 number, and nobody took responsibility for the false marketing.
And I don't like that I have to give my credit card information to see the final price. Seek Geek doesn't do that. StubHub doesn't do that. It's not right. Do better."
vivid.seats from Vivid Seats has responded
Posted Feb-12-2024Hi there, we understand your disappointment when you were excited to participate in a survey to save on your next ticket order. The discount code offered is provided upon completion of the survey, and we are sorry to hear that you did not qualify for this specific survey, but we may have more in the future!
We are sometimes required to charge sales tax based on your billing address, and we want to show the full price breakdown in one place to reduce any confusion about the final total. This is why we display the total once we have calculated any applicable sales tax or other processing fees.
We hope this information has helped provide a little clarity and that you consider giving us another try in the future, especially if you're sent another survey offer that you may be eligible for.
We are sometimes required to charge sales tax based on your billing address, and we want to show the full price breakdown in one place to reduce any confusion about the final total. This is why we display the total once we have calculated any applicable sales tax or other processing fees.
We hope this information has helped provide a little clarity and that you consider giving us another try in the future, especially if you're sent another survey offer that you may be eligible for.
5/5
2023-10-12
Best place to purchase your tickets
"As always it's an easy and efficient way to get tickets to any event that you want. Customer service representative was knowledgeable and personable."
vivid.seats from Vivid Seats has responded
Posted Feb-07-2024Hi Charles! Thank you for the feedback. We're thrilled to hear that you found it easy and efficient to get tickets to the event you wanted. Our team takes pride in providing excellent customer service, and we're glad to know that our representative was knowledgeable and personable in assisting you.
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About Vivid Seats
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Retailer Information
Contact:
8:00AM CST - 12:00AM CST
866-848-8499
support@vividseats.com
Vivid Seats
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Vivid Seats is ranked #5 in arts & entertainment
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vivid.seats from Vivid Seats has responded
Posted Feb-07-2024