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Vivid Seats
2023-10-28
1/5
Two canceled tickets. Finally, gave up and went to StubHub.
"You canceled my purchases twice and the three reps I dealt with could not tell me why. This has never happened to me. After ~2 hours in chats and/or phone calls, I gave up and bought the same tickets from StubHub. This was a huge waste of my time but I won't happen again because I will never use you again."
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vivid.seats from Vivid Seats has responded
Posted Feb-12-2024

Hi Mcrc, we apologize for any inconvenience caused by the cancellation of your orders. In some cases we are unable to connect the provided information with the card holder, and in these cases we feel it's safer to cancel the order to prevent potential fraud. Making sure your billing information is updated with the financial institution who issued the payment method in question and that you're entering it correctly during checkout will typically rectify the issue. If you'd like, you can reach out to our specialized team by sending a direct message over Facebook, Instagram, or Twitter to our official pages and we'd be happy to look into this to give you a more concrete answer as to why your orders had been cancelled. We're glad that you were still able to attend the event despite the snag in the ordering process.

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