Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.8 / 5 (15 reviews) average score over the past This merchant had 93.33% positive reviews over the last Six Months
Six Months
Positive: 14
Neutral: 1
Negative: 0
Write a Review
Customer Reviews | Filter Reviews
5/5
2018-10-05
Painless, exactly as described!
"Highly recommended! I'm really picky and am mostly terrified about buying expensive items online, but Watchmaxx.com was great! Buy with confidence from this terrific company! Thanks guys!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
2/5
2018-10-03
Delays and false promises
"Great price on Longines watch convinced me to buy from Watchmaxx despite them not being an authorized dealer with no factory warranty. Watch was ordered Aug 1 but I didn’t get it for nearly 2 months. Promised ship dates were a moving target all the way and doubted that I would ever receive it but I did and my wife loves it. Hope it doesn’t break."
5/5
Updated on: 2018-09-28
Great watch and service
"Bought an expensive watch and I saved 2.5 % paying with a wire. Watch arrived on time and it beat my expectation. Would ship aging with them."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2018-09-22
Extremely disatisfied with the whole experience
"Ordered a very expensive Breitling watch which did not get delivered on time. Had to call customer service only to find out that they haven't even processed my order yet. Eventually the watch got delivered after a delay of several weeks. The watch came without digital warranty card, without threaded seal tag, without back or front bezel protective covers and a damaged box which wasn't even the actual box that particular model comes in. There were scratches on the back plate. When Watchmaxx was contacted with these issues we were given run around for several days. We sent pictures of the item and although they agreed with the problems with the allegedly "BRAND NEW" watch however we will have to pay for return shipping, insurance and restocking fee. The other option was to be even more stupid and exchange the watch for another which according to them they couldn't guarantee will be delivered in time or will not have the same issues. Also not having the digital warranty card from Breitling means these could be fake. I highly suspect these watches are just good copies and they make money off restocking fees whenever someone asks for a return even when it is their own fault. Stay clear of them."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2018-09-20
Excellent!!!
"From the purchase date to delivery... it has been amazing! This company only sells authentic watches and my watch is exactly like the pictures. I’m so happy. Thank you so much! I’m now part of the Tag Heuer family thanks to Watchmaxx! :)"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2018-09-06
Great price and speedy delivery.
"Ordered a Tag Heuer at a fantastic price. The bonus was next day delivery for a very reasonable shipping charge. Watchmaxx will be my first stop for future watch purchases."
3/5
2018-09-04
Breitling
"This is my second Breitling purchase from WatchMaxx. The first purchase was through Amazon under their partnership, this time was directly from their website WatchMaxx.com. Both watches arrived as expected, in new packaging with all of the stickers and other usual findings from buying a new (usually nicer) watch, except for one thing, the warranty. I understand that when you purchase a watch on the gray market, you are buying what is technically a used watch that will be offered with no warranty direct from the manufacturer - stickers and protective coverings aside... It's not considered new to Breitling. I have reached out to Breitling and they were quick to tell me that there are absolutely NO authorized dealers for Breitling online... they are suggesting even the jewelry stores that sell new Breitling inventory as authorized dealers are theoretically not authorized to sell them online.
So I am fully aware that the inventory Watchmaxx is selling is secondhand, non-factory-warrantied goods with only the assurance of a WatchMaxx warranty, which is completely fine; however, I do not understand why they can't include the warranty card(s) or international warranty form. If the watch is already unrecognized by Breitling, then why don't we leave it up to them to decide what they are and are not going to cover.. If I'm paying for it... I want ALL of the papers - valid or not.."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2018-08-28
Awesome Watches
"This was the easiest transaction I have ever done. The watch is exactly as described and shipping was on point just like the pricing!!! BUY WITH CONFIDENCE!!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2018-08-24
Iteam seems use
"The iteam came in envelope package. Wrong instructon book. Death battery. Called customer service, she stated bring the watch to replace battery and we pay for it. Pay so much for a watch."
1/5
Updated on: 2018-08-22
Scam
"You’ll never get your watch, but they’ll charge you for it. Customer service is non existent. They refuse to get manager when requested. They have my money, I have no watch, it’s been months"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
WatchMaxx.com from Watchmaxx.com has responded
Posted Aug-30-2018We're very sorry the customer had such a negative experience.
When we sold the watch we notified the customer that we don’t have the strap and we will be getting it from the dealer, and we would ship both together. The customer was concerned, so he said we should send the head of the watch and ship the strap after. (our company policy is not to ship separately however we wanted to satisfy this customer so we went out of the way and went against our policy). We have a tracking number for the watch and it's been received. We are expecting the strap any day and will forward it to the customer.
We would never hold on to customers money for no reason. We've been actively communicating with this customer throughout the whole process.
When we sold the watch we notified the customer that we don’t have the strap and we will be getting it from the dealer, and we would ship both together. The customer was concerned, so he said we should send the head of the watch and ship the strap after. (our company policy is not to ship separately however we wanted to satisfy this customer so we went out of the way and went against our policy). We have a tracking number for the watch and it's been received. We are expecting the strap any day and will forward it to the customer.
We would never hold on to customers money for no reason. We've been actively communicating with this customer throughout the whole process.
4/5
2018-08-20
Great Value but Late
"Great value (got my watch 25% off retail). However it was supposed to take 4-6 weeks and ended up taking 8. They did not contact me about the delay, I had to contact them. They were quite responsive though and expedited my shipping. Product looks great."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
Updated on: 2018-08-17
Completely Satisfied
"I decided to buy a Breitling Super Avenger 2. For me and I think for many others the main question they have is if the product is 100% authentic. After doing some research I was confident Watchmaxx was the real deal. The watch came by UPS the day after I ordered it. Granted they ship from NY and I live in NJ so delivery distance was not far. I am completely satisfied with the watch that I bought. It's 100% authentic and works perfectly. I definitely recommend this company to anyone thinking about buying a watch."
Detailed Ratings
Likelihood of customers making future purchases
5/5
2018-08-16
Great value and next day delivery
"It was the best price I found on the net and easy to order plus next day delivery. I would highly recommend this seller and look to doing business again."
Detailed Ratings
Likelihood of customers making future purchases
Overall product shipping and delivery process
436 - 450 of 825 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
About Watchmaxx.com
WatchMaxx.com is a family owned business with over 20 years of experience selling fine watches, and has been selling investment-quality timepieces online since 2004. Today, WatchMaxx.com is among the leading online retailers of luxury watches.
Retailer Information
Contact:
Monday - Thursday 10:00 AM to 6:00 PM, Friday 10:00 AM to 1:30 PM
(877) 928-2469
customercare@watchmaxx.com
Watchmaxx.com
visit the website
Share Watchmaxx.com's Store Rating
Collection Status
This company does not currently solicit reviews
Category Rank
Watchmaxx.com is ranked #107 in shopping
Watchmaxx.com is ranked #61 in apparel
Watchmaxx.com
Jomashop Watchmaxx.com
B&H Photo-Video Watchmaxx.com
ProFlowers 
watchmaxx from Watchmaxx.com has responded
Posted Sep-12-2018