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1/5
2010-12-31
"On 04/16/2010, I ordered a Western Digital WD1002FAEX 1TB SATA 7200 RPM 64MB Buffer Hard Drive from ZipZoomfly.com. I complied with all terms to receive a $15 rebate, and was even informed via email that my rebate was being processed. After the period expired in which I should have received the rebate, I checked the website for my rebate status, and it was still being processed. I called the telephone number several times over the next months regarding my rebate status after I still had not received my rebate, and they told me it was still being processed. Finally, in September, when I called the number again, I was informed that zipzoomfly.rebateaccess.com was no longer handling the rebate and that I would have to contact ZipZoomfly directly for the rebate. I have sent their Customer Service (an oxymoron if I ever heard one) several emails regarding this matter without even an acknowledgement.
If you ever do purchase anything from this company expecting a rebate, which I will never do again, chances are very good that you will never see the rebate."
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1/5
2010-12-28
"Also a victim of rebate fraud. I even filed a BBB case (case #57181936). ZZF simply replied to my case that the rebate was inactive, and that they reserved the right to not honor their rebates. I rebutted, and the case was closed due to lack of a response from ZZF."
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1/5
2010-12-24
"Don't give up on the rebates that you're entitled to. Send complaint to Federal Trade Commission and CA Attorney General. If you refer to: http://www.ftc.gov/opa/2009/01/mds.shtm
FTC may help you get the rebate.
Consumers shouldn't be ripped off like that."
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1/5
2010-12-19
"Have 2 unpaid rebates on items bought in April 2010, it's now December. Rebate site says rebate received but payment not authorized by zipzoomfly. I have filed a BBB complaint with Goldengate BBB and they are overdue on their response to the BBB. They are either near bankruptcy or are just crooks"
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1/5
2010-12-15
"In January 2010 I have purchased 10010079 WESTERN DIGITAL Caviar Black WD7501AALS Hard Drive from ZipZoomFly and properly mailed all the necessary
documents for the promised $15 rebate. Soon received ZipZoomFly Eligibility Confirmation in email: "We received your submission and it is currently being processed".
Though it was written in a promotion document "allow 8-10 weeks for receipt of rebate card", after 7 months I have not received it!!!
I called the contact phone from promotion document many times, they told me that it is
being processed and only in September (!!!) 2010 they eventually said that ZipZoomFly did not respond with authorization.
The recommended URL for checking status of my rebate http://www.status-now.com for 7 months showed the same message: "We have received your submission and it is being processed."
I tried to call ZipZoomFly but could not speak with the real person. I have submitted two complains on their web site, but got no response either.
Then I submitted a complaint to BBB and soon received the answer from Zipzoomfly that "we granted $15.00 rebate check and it will be mailed to Billing address within 2 weeks."
I waited a MONTH (!!!) - no rebate. Submitted the second complaint to BBB, got a new response from Zipzoomfly: "The status and approval of the rebate shall be determined by the rebate center."
It means - by the same center that informed me 2 months that "...ZipZoomFly did not respond with authorization."
It was like the 'war of nerves' - who would give up first?!! I decided not to give up and responded to BBB that I don't accept this solution.
And eventually nearly 11 months later I got the check today 12/15/2001!
NEVER DEAL with ZipZoomFly - the worst experience of my life!"
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1/5
2010-12-13
"Avoid this seller at all costs.
Does not honor rebates, does not respond to emails, does not answer customer service phone line, does not return phone calls.
Has cheated me out of a $10 rebate.
Dishonest seller who should be out of business."
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1/5
2010-12-09
"I purchased a WD 500GB hard drive which included a $10 rebate. After following up with their rebate service and getting delayed they finally told me that ZZF was no longer funding the rebate so I contacted ZZF and they indicated they would honor the rebate and send the $10. I am still waiting. They no longer respond to my emails and their customer phone line is a joke. I see many others have had trouble with this company and I would not recommend doing any business with them."
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1/5
2010-12-09
"Zipzoomfly has ripped me off for the last time. I will never purchase anything from them again. Why are they still in business? I called the rebate center ***-***-**** multiple times since April about 2 rebates ($15 and $10) but kept getting the runaround. They continued to say that they are waiting to hear from Zipzoomfly. Now, they've taken down rebateaccess website and you can't complain to anyone in person. Scam artists!
M Williams
****@****"
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1/5
2010-12-08
"I'm another ripped off rebate customer. After a couple of contacts they said they would credit my paypal. Now no answers to complaints. DO NOT BUY FROM THESE GUYS. Put them out of business!!"
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1/5
2010-12-08
"Store failed on all levels of customer service. Even their rebate handler, Velocity Fulfillment, hates them. After my rebate was approved and acknowledged, they refused to release my funds. I filed a Better Business Bureau complaint as well. Zip Zoom Fly's response was repeatedly that they would send out my check or see that the rebate handler was able to send it....NOTHING ever happened and 7 months later no funds have arrived. They are scam artists."
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1/5
2010-12-04
"ZZF's rebate program is a scam. My rebate has not been received after eight months. Velocity Fulfillment says it is waiting for authorization from ZipZoomfly."
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1/5
2010-12-04
"It appears that if you do not do rebates that these guys are acceptable. HOWEVER, if you do use rebates, STAY AWAY from ZZF! There rebates are NOT authorized by the rebate centers, and your rebate will never materialize.
In fact, I would stay from ZZF out of principle. Go with NewEGG or somoeone else who is more tustworthy."
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1/5
2010-11-30
"I sent all required documents and never received the rebate on a MASSCOOL DS-UES002CH Docking Station. As a matter of fact, Zipzoomfly has removed the web page for submitting rebates. Like typical criminals, they refuse to respond to emails after they steal your money. STAY AWAY from these crooks."
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1/5
2010-11-29
"Customer service won't respond to emails & phone calls. Do not buy from this seller"
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1/5
2010-11-29
"Merchandise as expected good delivery. Customer service is non existent. THEY DO NOT HONOR REBATES. It's been 6 months and no rebate, no phone call return. Notified BBB but still no response."
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Retailer Information
Contact:
8:30am - 5:30 pm PST M-F
510-897-1890
service@zipzoomfly.com
ZipZoomFly.com (Formerly Googlegear)
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ZipZoomFly.com (Formerly Googlegear) is ranked #20 in computers & electronics
