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2010-12-15
1/5
"In January 2010 I have purchased 10010079 WESTERN DIGITAL Caviar Black WD7501AALS Hard Drive from ZipZoomFly and properly mailed all the necessary
documents for the promised $15 rebate. Soon received ZipZoomFly Eligibility Confirmation in email: "We received your submission and it is currently being processed".
Though it was written in a promotion document "allow 8-10 weeks for receipt of rebate card", after 7 months I have not received it!!!
I called the contact phone from promotion document many times, they told me that it is
being processed and only in September (!!!) 2010 they eventually said that ZipZoomFly did not respond with authorization.
The recommended URL for checking status of my rebate http://www.status-now.com for 7 months showed the same message: "We have received your submission and it is being processed."
I tried to call ZipZoomFly but could not speak with the real person. I have submitted two complains on their web site, but got no response either.
Then I submitted a complaint to BBB and soon received the answer from Zipzoomfly that "we granted $15.00 rebate check and it will be mailed to Billing address within 2 weeks."
I waited a MONTH (!!!) - no rebate. Submitted the second complaint to BBB, got a new response from Zipzoomfly: "The status and approval of the rebate shall be determined by the rebate center."
It means - by the same center that informed me 2 months that "...ZipZoomFly did not respond with authorization."
It was like the 'war of nerves' - who would give up first?!! I decided not to give up and responded to BBB that I don't accept this solution.
And eventually nearly 11 months later I got the check today 12/15/2001!
NEVER DEAL with ZipZoomFly - the worst experience of my life!"
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