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pcalchemy
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
-- / 5 (123 reviews) average score over the past

5
98.4 %
4
0.0 %
3
0.0 %
2
0.0 %
1
1.6 %
Positive: 121
Neutral: 0
Negative: 2
This merchant had 98.37% positive reviews in their Lifetime.

Shopper Reviews | Filter Reviews

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2004-05-21
5/5
"I have nothing but good things to say about these guys. I placed an order for SageTV 2.0 on their website on 5/20/2004, There was some confusion with my credit card (surprise surprise.. stupid card...) so I completed the order with Paypal. Overall, smooth and slick. The next day (5/21), it turns out the Credit Card authorizing company had decided to authorize my card afterall, so putting a hold on the funds, which I had already allocated to other purchases in my ultimate HTPC endevor. Needless to say, I was concerned, so I contacted my bank to get the information I would need to give pcAlchemy.com, and prompty sent an email to them (at ****@****) requsting that the "de-authorization" be done. Within 30 minutes, a representative from pcAlchemy.com called me at my office, and we discussed the problem, and its eventual resolution. Within 2 hours, everything was back to the way it was.. and I am extatic once again. The actual ordering process was quick and relatively painless. For my problem, they were expedient and attentive to my needs and wishes. A+ guys.. I will definately be buying from you again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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2004-05-20
5/5
"I was a little worried about these guys, since I could find no reviews or ratings. However, their price on the Gyration wireless keybord/mouse I wanted was better than that of anyone else - and significantly better than that of what I consider to be the established, reliable online stores. Well, I took a chance am glad I did. Shipping was prompt, and the product was well-packed. In fact, I had no problems of any kind. I will not hesitate to deal with these guys, again. Recommended!"

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

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121 - 122 of 122 reviews