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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
5/5
2004-10-01
"Amazing fast service. I ordered 3 items for 350 dollars at 1 pm. They shipped the same day and because they are also located in California, I received the products within 24 hours of ordering.
Best price on the web for htpc related items, for more general products they have an avarage price. Would shop with them again with no problems"
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5/5
2004-09-30
"I was forced to cancel my order with them, but it was by no fault of theirs. The order was going smoothly, they even accepted PayPal. It was to be shipped the day after I ordered it. A few hours before it was going to ship I emailed to cancel and they were very helpful, it got cancelled before it was shipped and they refunded me. I would definitely order from them again sometime."
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Variety of brands and products offered
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5/5
2004-09-27
"fast shipment & good prices. would definitely order from them again."
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5/5
2004-08-18
"Excellent service. They noticed that I could have ordered a few of the items as a package at a lower price and sent me an email to tell me they had deducted the difference from my bill. The order shipped the next day and arrived a few days later very well packed. If you're building an HTPC this is the place to go."
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
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Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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5/5
2004-08-11
"Ordered a Silverstone SST-LC01 and I received the unit on-time and well packaged. I am very satisfied with the entire process. The site is clear and concise with the proper level of information. It was a breeze to order the product and communication was simple and informative. I liked the integration with UPS tracking."
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5/5
2004-08-10
"Ordered a PVR350 with SageTV on 7/27 (I'd sent an e-mail 7/2 asking if I could preorder since the PVR350 was out of stock. Got a reply back that day that preordering did not work with their system but they were getting an order of 200 units, so getting one should not be a problem).
The card and software shipped that day and arrived well packed via UPS."
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Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall customer service
Customer service being easy to reach
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5/5
2004-08-05
"Ordering from PCalchemy has been a great experience. I initially purchased a 'Hauppauge WinTV-PVR-250 MCE (OEM)' for my HTPC. Upon receiving it I plugged it into my machine but had issues with it working. I eventually diagnosed the problem as an incompatibility with the specific mobo I was using. I contacted PCalchemy to see if there was a fix or some update I could download. They didn't have one but said they would contact Hauppauge and try to sort the issue out there. However no solution could be found. I sent the card back to have them diagnose it and see if there were issues w/ the card itself. Finding no issues with the card, PCalechmy then decided to send me TWO new different 250 cards (w/o any CC# for a deposit!) to see if either of them would work. Fortunately one of them did work and it's been working great. Purchasing from PCalchemy was a smart decision on my part. The staff is technically savvy and they have great customer service. I'd definitely buy from them again."
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Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
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Customer service resolving problems
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5/5
2004-08-02
"I purchased a Media Center Edition remote from PCAlchemy since it was one of the few places that I could find the product online. I was notified at every step of the order process up through the shipment of my remote. All in all I'm very satisfied with the quality of service and would definitely order from this company again."
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall web site
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5/5
2004-07-30
"Items where shipped within hours of placing the order. Everything arrived in good condition, will definitely do business again."
Detailed Ratings
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Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-07-22
"I have been extremely happy with the product and service I received from this company. Even though their site said orders after 1:00p will ship the following day, they shipped it out that night anyway and I received it within two days using UPS Ground. And when I had questions about the product I'd already ordered, they responded within 30 minutes.
They carry great products, are knowledgeable, and very fast. My only complaint is that I wished they carried more variety."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-07-10
"I placed an order on Friday night for an Ahanix HTPC case and accessories. PCAlchemy called me on Saturday to let me know that they had just received a new replacement part number that had all of the accessories bundled and was $70 cheaper to boot! They just wanted to make sure that I would be a satisfied customer.
Would highly recommend to anyone. Excellent."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of checking delivery status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-07-02
"Great price, reasonable shipping, and was kept informed of the whole order process. I would definately buy from again."
Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
5/5
2004-06-05
"Great service from this vendor. Items were shipped rapidly, and customer service was excellent. When one item became unavailable due to problems with the manufacturer, I received a personal phone call to explain the issue and offer alternatives. First rate!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2004-06-04
"I was a bit reluctant to buy because of only 3 ratings but dove in anyway. I ordered a WinTV PVR-250.
I recieved some emails regarding status and then he card arrived NEXT DAY. Really really quick shipping (shipped from San Diego to Los Angeles)
They offered pretty much the best price on the card so I am quite pleased with the company"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
5/5
2004-05-24
"After scouring the net for the best product and deal for a tv tuner card. I found that pcalchemy was highly recommended by the htpc community. They were not wrong.
They had the very best price on the net and they processed and shipped my order promptly. Extra points go to them in my book for not using those nasty styrofoam peanuts for shipping.
I will look forward to buying from them in the future when I get started on my own Home Theater PC project."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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Retailer Information
Contact:
10:00am - 6:00pm Mon-Fri
800.686.1393
support@pcalchemy.com
