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2017-01-01
1/5
Big Problems With EQUESTRIAN COLLECTIONS -- False Advertising/Bait and Switch Tactics
"I ordered several pairs of Irideon Breeches at a great sale price. The order was acknowledged and then, after a fairly long delay of 2 1/2 weeks, and after leaving a phone message with Customer Service, I got an email stating it had shipped! No mention of any unavailable items and my credit card was charged for all items on the first day I ordered. When I got the order, only half of it was there. I looked on the website and the items I ordered WERE STILL THERE BUT AT DOUBLE THE PRICE! (identical product numbers.) When I contacted Customer Service, they said that they "had depleted their old stock and now the item was in fact a new item, and the item I ordered was unavailable. But I could order the new item at full price!!! Just for kicks, I had a friend order one "new item". It was identical down to the tags, labels, packaging and stitching on one product that they had sent me. Screams BAIT AND SWITCH!!!
To add insult to injury, I had applied a coupon for $10 off my original order. When my refunds for the "unavailable" items came thru on my credit card, they had applied the $10 to ALL the items, even the unavailable items. Even though the items they did send still totaled the minimum amount for the full discount to apply, they reduced my discount. So although I was still entitled to the full discount of $10, my remaining items were only discounted $6.!!! This is very similar to tactics of HorseLoverz.com, and lo and behold, it appears that all the items ship from the very same warehouse under the control of CHOICE BRANDS EQUESTRIAN.
Will never shop at Equestrian Collections again and everyone would be well advised to STEER CLEAR!!!!"
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