- STORE REVIEWS
- PRODUCT REVIEWS
2017-03-07
1/5
New Balance helped me out
"I had ordered from Onlineshoes.com in the past and had good luck. I had returned a pair in the past and everything went smoothly. I had bought a cheap pair of shoes from onlineshoes.com(New Balance) that I didn't like. I didn't send them back right away figuring to use them when I worked in the garden. I ordered a better pair of New Balance shoes late last year or early this year and they had an eyelet missing. I experienced the non-working website and 800 number when I tried to get a return authorization. No luck! after several days of trying I decided to try contacting New Balance. They were great to work with. I ended up sending them the defective shoes and they gave me a credit which covered the same pair of shoes from them (less the cost of shipping - about $8.50). Onlineshoes.com is dead but New Balance lives on! I'm thankful they were there for me and helped me with my issue. I still haven't seen a credit on my card for the cheap pair of shoes I returned to Onlineshoes.com. I'm not holding my breath."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
