- STORE REVIEWS
- PRODUCT REVIEWS
2018-11-08
1/5
Really poor customer service
"Ordered snow boots from this WIDE foot shoe store. I'm a true to size 12 4E. The boots I received were so tight as to be unwearable. When I called to complain the customer service rep told me it was probably because of the liner which makes them run small... WHAT! I explained that nowhere is that info available before the purchase. They would not budge on refunding my shipping which now adds up to $25.
I was contacted by the owner who acknowledged that the info was not adequate and I was told they were changing it to be more accurate. So, they admit their error but still think it's reasonable that I pay for the shipping BOTH ways. I can't imagine how they are still in business. Not surprised to see so many poor reviews."
Least Favorite Stores
17 reviews
