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2017-06-15
1/5
Stay away from this company!
"As others have mentioned, there have been numerous issues with this company over the past few months. I've ordered from them for years but have never seen such a drastic drop-off in customer service. Back in February 2017 there was supposedly a warehouse software system upgrade that caused them to drop off the face of the planet yet the website continued to allow orders to be placed. At that time, I left countless customer service emails asking for the status and ultimately asking to cancel the order. I tried the phone and could never get a hold of someone or it would be busy. I finally had to file a chargeback with my credit card company and still had the order arrive about 8 weeks later. I refused the order and did get my money back including the upgraded shipping that I had paid for. Fast forward to May 2017 and I get an apology email and a $50 gift card for my troubles. I was naive to think that I'd give them a second chance but did it anyway as I wanted to get some sticks for Father's Day. It has been 8 days and my order still shows processing. History is definitely repeating itself. Do yourself a favor and avoid this company until they get their act together and/or we can confirm whether or not they are going bankrupt. The fact that they are charging before shipping seems suspicious and likely a ponzi-like scheme to generate a final push of revenue before they throw in the towel. I feel sorry for all the Dad's that are likely getting gift cards to CI for Father's Day as they will likely never get the value back out of them."
Detailed Ratings
Pricing of products and services
Merchant Member
2015-12-13
5/5
"These guys know what exceptional customer services means. I am very pleased with my new dishwasher."
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