- STORE REVIEWS
- PRODUCT REVIEWS
2012-05-21
1/5
"Order placed for a part showing two in stock on 04/30/2012. Received an immediate order confirmation/invoice e-mail, thought all was well. The information provided on the order (Customer ID & Order #) never worked on the online Order Status tool, so I had to continually call. I made three different calls over the course of 2 weeks requesting order status/shipping information, was told repeatedly that they were awaiting stock to fulfill my order (regardless of the fact that it still showed available on the website and there was no indication that the order would take longer than normal to fill).
Fast forward to exactly three weeks after the date of the order, I called Aztek Computers at ***-***-**** and was informed that an e-mail was sent on 05/04/2012 stating that they were not going to be able to fill the order. I obviously never received that e-mail, and it was not mentioned during the previous times I called. The notes the previous CSRs referred to were magically deleted, and they showed "no contact" with me even though I always provided the order number while calling.
Do not order from this company, their website does not know how to accurately track inventory, their CSRs are useless, and the actual customer service skills are severely lacking. Horrible."
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