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2017-08-01
1/5
Resellers that deceive
"Their site said my order would be processed in 2 business days and I requested 2 day shipping. No update in 2 business days and I called. Woman advised that coming from manufacturer and could take 7-10 days. Refused to guarantee refund. Asked to speak with her boss and owner and of course neither are available. Awful business. Should have checked reviews here before ordering from this 0 star company."
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2013-04-10
4/5
"Found a great deal on a 60 inch Samsung TV and ordered it. I received an email to call them to confirm the order. When I called they said the TV is on back order despite their advertisement indicating it usually ships in 1 to 2 business days. I called again yesterday to check the status, 12 days after placing the order, and they advised its still on back order and could not advise if it will be available in a week, a month, or a year. Offered me a refurbished model or a discount on another model instead of what I ordered which STILL is listed as "usually ships in 1 to 2 business days". My first time using them so not sure if they employ Bait and Switch tactics or they are just sloppy with their advertising of a product that is not currently available. Will update when concluded. UPDATE: April 11th: the item is now listed as out of stock. UPDATE2: Spoke with one of their Reps today and they didnt know if they will get the advertised TV again or when. I suggested that I may take a different TV if they give me a great deal. They knocked $100 off their advertised price and waived the insurance charge. This one is in stock. Will see what arrives and what condition and when. UPDATE FINAL: TV arrived yesterday with all components and packed very well with corner braces on outsides of cardboard box. Shipper called day before and gave 3 hour window for delivery. They helped us open the box and inspect the TV and accessories and all was perfect. The TV was just as expected and was best deal for this model. Shipping agent estimated $1900 as he had same model. I didnt burst his bubble to tell him this cost $100 less (actually $200 due to BuySquad giving me an adtl $100 discount due to the above). Overall Im satisfied and would recommend BuySquad as they did a good job resolving the issue. However I see that the original model I ordered is now back to the normal listing and apparently is now available at some $600 less than what I paid for this newer model. Not sure if that is correct and if so why they couldn't find out two weeks ago when they would have stock available. Id recommend you call them to make sure the item is in stock so you don't get over-promised and not delivered."
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