- STORE REVIEWS
- PRODUCT REVIEWS
2006-09-01
5/5
"My Silverstone LC11M HTPC wasn't working right. I emailed and vmailed PCAlchemy on Saturday. The owner, Greg, called me on Sunday!...they are closed Sunday. He walked through some attempts to fix it, but no dice. He invited me to bring it to them, and they diagnosed a defective VFD and gave me a fresh new compelte LC11M on the spot and even assemled all my compnents into the new one at no charge...even refusing payment for the "extra mile" re-building of my HTPC which I originally built. I have never seenm such customer service. Just awesome and I would recommend them to veryone. Albert"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
