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5/5
Amazing Customer Service, great overall pre and post sale experience
"I've been doing my homework for my next laptop, when I buy a Laptop or Desktop I do a ton of research since I'm extremely passionate with technology in general and more so with PC's, this was my 10th laptop in 15 years.
I needed a light, thin and ultra-portable laptop, it needed to have the latest tech (for video/photo editing) as well as a powerful video card for gaming... In the end it came down to the MSI-G60 Ghost pro
I narrowed down to three vendors all offering a custom flavor of the MSI-G60, Origin PC (discarded due to the limited customization options with storage) and GenTech PC vs Xotic PC, in the end GenTech PC had more flexibility with better pricing on the same exact product, so I went with Gentech PC. Little did I know that the experience was going to be the best I've had since the early Alienware days (early 2000's pre-Dell)
Ken was amazing from start to finish, he was extremely knowledgeable in the custom upgrades, he was also very honest never trying to sell any additional stuff that I did not need.
I also needed the Laptop to be delivered in time for a particular day (which was 10 days after ordering it) and out of these three vendors GenTech was the only one that guaranteed the Laptop to be delivered on time which was impressive considering I had made some custom options that would most definitely delay the process, this was by no means a stock configuration.
My new MSI-G60 Ghost Pro arrived exactly 3 days before deadline, the packaging was top-notch, the Laptop had protective sheets in just about every angle, the Windows 10 installation had no issues at all, everything was delivered as advertised and as expected, which is something I had not experienced most of my previous laptops, they all had issues, ranging from very little (software issues) to pretty amazing ones (bad HDD or bad GPU)...
I'm happy about my new laptop, however I'm even more happy to have found a PC boutique that I can come to knowing they are as detailed oriented as I am.
I haven't had the need for support, although I'm confident GenTech will deliver there as well, I'll be sure to provide feedback when I do need to call their support....
Thank you Ken and thank you GenTech PC!"
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