- STORE REVIEWS
- PRODUCT REVIEWS
2014-11-19
2/5
"I too had a less than favorable experience with Beachbody's user website and customer service department. I have nothing at all bad to say about their videos... they get the job done but in all other areas they are seriously lacking. Their user website is insanely difficult to navigate and use. I signed up to be a Coach, not to actually be one but to enjoy the discount benefits on products but its a racket because they want you to be on autoshipments for EVERYTHING and at their prices, even with the discount, it's outrageous. Trying to navigate the site or get someone from customer service on the line to return it is a nightmare and if you miss that 30 day window well too bad. It's just a joke. So now, I'm stuck with 2 bags of Shakeology at $115 bucks a pop and I still have a third at home to get through. Bye Beachbody... the couch never looked so good!"
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2014-06-10
1/5
"This company epitomizes buyer beware. At first I loved this site. I made several purchases and all arrived successfully. One thing did arrive broken but I was aware I've their no returns/no refunds policy so I glued and fixed and moved on. Where they did me wrong was when I had 2 orders show as delivered in their system but they never arrived. They made me do the investigation with USPS. When I told them that the post office reported the packages lost they then went and confirmed my findings only to tell me that they would be refunding my money and that moving forward they would no longer be able to ship to my home address. WTF? I received 11 successful shipments and USPS loses 2 and you won't ship anymore? Ya, were are done. Bad policy! Bad customer service! Bye Zulily... Taking my business to Haute Look!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
