- STORE REVIEWS
- PRODUCT REVIEWS
2004-03-10
0/5
""
Detailed Ratings
Pricing of products and services
Value the company offers
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
1/5
"After ordering two software items, I received an acknowledgement via email. The next day, my credit card was billed. After several days, I called and found that one item was out of stock and due in within one week. Subsequently, I received no further contact from the company.
After nearly two weeks, I emailed Software Outlet and advised they had three days to process my order. Still no response.
I've now emailed and called and left a message to cancel my order. I will dispute the charges if funds are not credited back to me within three business days.
SoftwareOutlet.com do not communicate and think nothing of using customer or credit card companies funds for short term gain without delivering product(s).
Avoid SoftwareOutlet.com."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
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