- STORE REVIEWS
- PRODUCT REVIEWS
2013-08-15
1/5
"DO NOT PURCHASE FROM THIS COMPANY. I purchased a mother of the bride dress with elegant 3/4 sleeves in brown, the display colour of the dress was brown, however the website had colour shown sage. Not knowing what sage was I thought I had purchased the dress shown in the picture. I received a apple green dress, with short puffed sleeves with low quality workmanship and poor grade lace. Even though custom made it was too big and too long. I qualified for the a refund from the Refund Policy, however customer care the only way you can contact is by email, will not give me a Product Return form. The website after my complaint has now been updated to show dress colour shown brown which proves they made an advertising error. They started to talk about compensation, however kept changing their offer, they also over charged and withdrew more funds from my credit card then the invoice price even with conversation rates. THEY NOW REFUSE TO REPLY TO ME.
BUYER BE WARE DO NOT PURCHASE FROM THIS COMPANY. I am faced with a $100 AUD bill to have the dress altered to make it wearable as it is hideous, my 24 year old daughter said you can wear it as the fairy godmother dress to a fancy dress, this is how awful the dress is. I then have to have the dress dyed as it is bright apple green, very far from the beautiful dress depicted in the photograph on the website. Have been treated with no respect and contempt by the customer care, they will not pass on my complaint to Management either.
Save your money and save the heart ache and stress, buy locally as least you have consumer rights."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
