- STORE REVIEWS
- PRODUCT REVIEWS
2018-05-25
1/5
WORST CUSTOMER SERVICE
"THIS IS THE EMAIL I ENDED UP SENDING TO ZEBRA TECHNOLIGIES AFTER BARCODEINC.COM REFUSED TO MAKE IT RIGHT.
As a business owner I thought I would let you know the experience we have had over the last 2 weeks with one of the companies selling your products. We ordered a barcode scanner online from Barcodesinc.com to go with our new POS system. We received it, made sure everything worked and threw all the packaging away. Two days after we got it the light quit working. Still made sounds and everything like it was scanning there just wasn't a red light any more so I called barcodesinc. All we wanted was a scanner that worked. they tell me I would have to call Zebra and if I wanted another one I could repurchase again from them. This would make a total of 300.00 coming out of my account. I told them I had already spent 150.00 dollars I wasn't going to give them more money. This was over several hrs over a very hateful conversation on their part. Again all I wanted was a replacement. I told them if this was the way their company worked that they could refund my money and I would purchase another scanner from some where else. They sent me the paper work they said I needed to return it to them. After I get this paper work I read it and come to find out they are trying to get me to sign a piece of paper saying if I return the scanner in non worker order they will not replace it or refund my money. so I called again, was yelled at and told that they would not take back a piece of equipment that didn't work. So now I have a piece of equipment I spent money on that doesn't work and don't have the money to replace it and apparently according to barcodeinc there is nothing I can do about it. So I called you the manufacture as a last resort. You were kind and agreed to let us send it back to you directly to be repaired as you couldn't refund our money because we didn't buy it directly from you which I completely understand. I thought you might want to know who you have selling your products. If it was my business I would defiantly want to know how I was being represented. If you do talk to them we would be more then happy to take our money back from them if they will release it. Thank you for taking care of this situation.
Thanks, Amber Slagle
Village Florist & Gifts"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
