- STORE REVIEWS
- PRODUCT REVIEWS
2018-12-18
4/5
Positive Experience
"I want to give this company credit where it's due. I ordered a very hard to find bit from them. It was reasonably priced, though shipping seemed a little high. The bit arrived fairly quickly. Unfortunately, the port size on the bit I ordered was different from what I received. I contacted them about this and they replied within a day, requesting a photo of both the bit and the packaging. I provided photos and received a full refund, no questions asked, two days later. While I wish I'd received the correct item to begin with, I also believe we can tell a lot about a company by how they behave when things go sideways. They did well in that regard."
