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Merchant Member

LexusPartsNow.com
2019-07-30
1/5
Horrible customer service
"Sent e-mail 3 business days ago, I have not heard anything from anyone. I tried the online chat and they were not qualified to answer the question I had and told me to send an email request which I did. I am wanting to verify the finish on a wheel before I spend 2000.00 with these people and cannot get anyone to answer me. This has got to be the worst online site I have used and I am online all day working with sellers and buyers."
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Robert-GenuinePartsGroup from LexusPartsNow.com has responded
Posted Aug-01-2019

Dear customer, we apologize for the inconveniences you have experienced. Your satisfaction is our #1 goal. Due to the increasing workload, our parts specialists can be only reached by emails. Our parts specialists support team is available Monday-Friday 6:30 am-5:00 pm PST. The estimated response time is one business day. Thanks for your understanding :)

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