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2022-02-25
1/5
No ownership and crappy customer service e
"We ordered a costume through Amazon with Dancewear solutions as the seller and the item was fulfilled by them. Rather than the adult small we ordered we got a child small. We called both Amazon and dqncewear solutions who both promised us if we ordered again or exchanged we would get the correct thing. I avoid the delay with an exchange we ordered again and not surprisingly we got another child small. My husband spent almost all day today on the phone with these people. We just need the correct size costume for my daughter to have in the next week. We went through so many individuals, they didn’t have the size we needed, someone else told us they couldn’t do anything, there was nothing in their policy to help. We talked to 1 helpful person named Lucas but he left for the night. At 7 pm the “supervisor” told us we were “threatening her” and disconnected the line. Coincidentally at the exact time that they closed for the night. We have multiple dancers, this has been a nightmare, we just need the correct size (which they don’t have the right size but we let them know we would settle for a size 1 size too small to make it work. They are unwilling to do ANYTHING to help us. They kept passing us to Amazon and Amazon kept passing us to them. Ultimately this is not an Amazon problem, these folks are. In a dance community where costumes are difficult to get I would assume a company that specializes in this would do what they could to resolve an issue. They kept telling us to exchange through Amazon, or reorder through Amazon. Why? So we could get the wrong size again? I expect someone to call us back who can and will actually help us. We are not asking for much, just a costume that my kid can wear in a week to compete in. The mistake is clearly on your side and the resolution is also clearly on your side."
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