Overall quality of the company

Pricing of products and services

Value the company offers

Is consumer focused

Is easy to do business with

Is committed to quality products and services

Is trustworthy

Likelihood of customers making future purchases

Likelihood of customer recommendations

Variety of brands and products offered

Overall quality of ordering process

Ability to determine if a product was in-stock real time

Overall technical support

Resolving problems

Making decisions on their own

Being easy to reach

Being knowledgeable

Overall customer service

Customer service being trustworthy

Customer service being easy to reach

Customer service making decisions on their own

Customer service being knowledgeable

Customer service resolving problems

Product Returns/Refunds/Exchanges